Tag Archives: Sensors Quality Management

Leaving The Competition In The Dust

For my last blog, I highlighted a family-run dry cleaning business so while I’m on the topic of household-related items I wanted to talk about a family-run appliance repair store called York Appliance Vacuums.

The first time I visited the store, I happened to be in the area and so stopped in, as I was having problems with my Shop-Vac. I was very pleased that within 10 minutes, they were able to fix my problem efficiently and at a reasonable price. In fact, I was even given a longer cord to replace my other one, making it much better.

In more recent times, I was having trouble with my Dyson vacuum, so I called up York Appliance to ask for help, as I’ve been pleased with their service in the past. They don’t normally work on Dyson vacuums (Dyson apparently does their own repairs) but they took the time to look at it for about 15 minutes and gave me suggestions and ideas that might fix the problem.

Often these days in business, people are just looking for instant gratification and hang up the phone if they don’t get a sale right away. Even though this call would not result in a sale, the owner spent some time to keep a customer like myself happy and engaged.

If you’re looking to support a family business, or for a reputable place to buy, service, or fix your vacuums, take a look at York Appliance.

York Appliance Vacuums
416-488-3231
https://yorkappliance.ca/

 

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Clean-Cut Customer Service

As much as I’m trying to share information about companies that are across Canada and North America, I do like to occasionally give a shout out to local businesses that I’m familiar with.  One such company is Stork Cleaners, a laundry and dry cleaning business that’s been serving the local community since 1964.

Stork Cleaners happens to be owned by a gentleman named Fred, who lives in my neighbourhood.  The store was originally owned by Fred’s dad but is now run by him and his sister-in law.  The business has a large following and loyal clientele because they do great work.  Fred even offers a pick-up and drop-off service, knowing that many of his customers are busy and can’t always make it over to the store.  

I personally go to him for my shirts and suits, but I’ve noticed that a lot of people go to him for special items, such as:  wedding dresses, expensive coats, blankets, and other miscellaneous items.

Fred is extremely efficient, organized, and always a pleasure to deal with. If you happen to lose your ticket, Fred keeps his own records so that he can easily keep track of everything and find your items.  If you’re in a time crunch, Fred will do his best to make things work and will package or put your clothes on hangers depending on your preferences. On top of that, he’s very reasonably priced and easy to work with.

For someone looking for a cleaner or to wash more delicate items, I’d suggest Fred and the team at Stork Cleaners.

Stork Cleaners
416-635-0550
storkcleaners.com

 

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Winter and Holiday Activities

1. Distillery District

Known for its Christmas Market, the Distillery District transports its guests to a holiday wonderland filled with lights, Christmas stalls filled with food and knickknacks, as well as, live carolling. You can continue the fun by checking out the amazing displays at the annual Toronto Light Festival from January 17th – March 1st, 2020.

2. Hockey

In typical Canadian fashion, what are the holidays without hockey? Check out your local Minor teams, the OHL, the AHL, and if you’re feeling jolly, spring for those NHL tickets. If you’re a Leafs Fanatic, mark your calendars to see the team practice at Nathan Phillps Square on January 9th, 2020!

3. CNE Aurora Winter Festival

This is definitely the place to take your kids. From the rides and games to the ice rink, magical forest, and whimsical holiday-themed events, this is a ton of fun for the family. You can purchase your tickets online (Presto Cardholders get a 15% discount). You can also get your skate on and enjoy free skate rentals on Wednesdays!

4. Ballet

Christmas is the time to see the Nutcracker. Enjoy The National Ballet of Canada’s rendition of Tchaikovsky’s holiday classic until January 4th, 2020.

5. Ice Skating

Show off your skills! Check out DJ Skate Nights the Harbourfront Centre and get free skating lessons at the Bentway Skating Trail. You can also visit Ontario Place, Nathans Phillips Square or your local ice rink.

6. Courthouse visit

For all of you crime show enthusiasts, visit your local courthouse to see a real courtroom proceeding. Check out the court’s website to find out about the proper etiquette and to view the daily court lists to see which cases are being heard.

7. Trivia

Do you know what’s fun? Pub trivia. Go test your vast knowledge of pop culture, history, literature and science, and show off your trivia skills. Bar trivia is not just a holiday classic fun time, but an all year round great way to spend with friends and family.

8. Give back

The holidays are a time for giving. Check out some of the many charities across the city to help those less fortunate this holiday season.

Have a safe and enjoyable holiday season and a happy and healthy new year!

 

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My Oldest Friend in the World

In a previous blog, I mentioned that I found my accountant through my good friend and lawyer, Mitchell Rose. Mitchell is my oldest friend in the world, as our moms both met when they were expecting us.  Ever since we were been born, we’ve managed to keep in touch and when Mitchell graduated from law school and was called to the bar, I am proud to say that I was one of his very first clients.

While Mitch continues to do legal work for me, in more recent times he has been focusing a great deal of attention on the mediation aspect of his business. Although he is still very much a lawyer, these days most of his work involves him acting as a mediator or settlement council.

Recently, Mitch has decided to focus all of his attention on mediation, and has started his own firm, known as Mitchell Rose Professional Corporation. Mitch is the perfect person to be involved in mediation work, as I have always found him to be a very level-headed and methodical lawyer. Unlike other lawyers who are very aggressive and take on cases that are impossible to win, Mitch always thinks things through and provides his clients with reasonable and sound advice.

In some circumstances, Mitch has even suggested not pursuing certain actions or cases based on either the financial or emotional toll that it may take on myself and other clients. While this may have cost him money or fees in the short term, I have no doubt that this approach has served his mediation clients well, and will continue to serve him well as he attempts to grow his business.

Mitch also has an uncanny ability to look at things from more than just the financial aspect. With both personal or business matters, people in law often forget the human component. Whether it’s preparing a marriage contract (a pre-nup), a partnership agreement, drafting wills, or beginning a lawsuit, many lawyers do not take into consideration the fact that they are dealing with people that are connected in various ways.

Mitch always works with a great deal of class, thoughtfulness, and kindness. While I have not personally had the chance to use Mitch for mediation (and probably couldn’t, due to our close friendship), I highly recommend that you or your legal counsel consider him for all of your mediation and settlement council needs.

Mitchell Rose
Mitchell Rose Professional Corporation
5000 Yonge Street, Suite 1901
Toronto, ON, M2N 7E9
416-227-3406
https://mitchellrose.ca/

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Buckling Down the Best Customer Service

From time to time, I’ve purchased various products, either online or at one of their few retail stores in Canada, at The North Face.  The company has anything from casual clothes, outdoorsy-type of clothes, sporting equipment, camping gear, and more. 

Back in 2016, my wife bought me three pairs of shorts. They were all stylish and comfortable, and came in various different colours. While the shorts currently look as good as new, I had a slight problem, last year when part of the plastic on the belt wore down, resulting in the buckle no longer staying connected.  I called up The North Face to see about purchase a new buckle, but it turns out they’ve changed the style to a different buckle that would no longer fit my shorts. In fact, even when I first visited the store, one of the employees I talked to was willing to replace the buckles right then and there, until we realized it wasn’t going to fit. 

Because it was near the end of the summer, their parts department didn’t have my type of buckle stocked, but told me to keep in touch and when the parts came, they’d send them to me.   As time passed, our interactions turned into quite the comedy, as on three separate occasions they sent me the wrong type of buckle.  At one point, I even sent them pictures to describe exactly what I needed, however, I would still end up with the wrong items.  In the end they finally figured out what I needed, and sent me two of the three buckles (because they only had two).  While that would have been more than enough (I could always take off the belts to use with the other pair) the went one step further and offered me a free pair of shorts for the long delay and the inconvenience. 

The moral of the story is that I had often heard The North Face has great products, and as often with companies with good products, they stand behind their brand with great customer service.  Whether it was in-person at one of their stores, speaking to their Canadian head office in Montreal, connecting with their call centre or online exchanges, I’ve had consistently good experience from them.  All employees have a can-do attitude and truly aim to please. 

If you’re looking for great customer service along with great clothing products, check out The North Face. 

The North Face Canada 
514-404-4896 
https://www.thenorthface.com/en_ca/homepage.html

 

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Good Customer Service is Only a Phone Call Away

My story starts out a number of weeks ago, when I was having problems with my cell phone….had encountered the black screen of death! 

I took the phone to one of my suppliers and he indicated that I was having a software problem.  When I got the phone back, it seemed as if he had corrected the issue, and the screen of death was gone, but I now noticed a pressure crack on my screen.  After speaking to someone else, I was told that the LED bleeding was only going to get worse, and eventually take over the entire screen unless I fixed it. 

With that in mind, I took it to neighborhood store, called UBREAKIFIX, where I met Steve.  Steve was a nice fellow, and told me that he would only fix my screen if he could also clear all of the remaining software issues.  He took some time to run a diagnostic, and with my approval, decided to reset / wipe my phone. 

After he did all of this, I decided to make a call to Rogers (another blog) before I spent the money on a new screen, because replacing it is fairly expensive.  My contact at Rogers managed to get me a new phone, at no charge, and as a result I did not have to incur the costs of putting a new screen on my old phone. 

While there was no guarantee that if he fixed my software problem, he could fix my screen, Steve spent a lot of time trying to help me out. In a day and age where businesses know what they want and how to get it, and have this “what’s in it for me” mentality, Steve took the long-term approach to building a relationship with the customer as opposed to trying to make the quick sale. 

While this situation didn’t result in a sale for Steve at this particular time, I’ve already shared my experience with friends and colleagues and recommended Steve’s store.  Of course, I will definitely use his services in the future as well. 

For any electronic or technical challenges, Steve and the team at UBREAKIFIX are efficient, kind, and a pleasure to deal with. 

UBREAKIFIX 
416-483-3773 
https://www.ubreakifix.com/ca

 

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A Reye of Sunlight at the Gym

This week, I’d like to talk about a personal trainer who has gone above and beyond the call of a regular trainer.

For over 30 years, I have been a member of the Columbus Centre’s gym / fitness club. Over my time there I’ve gotten to know many of the staff and personal trainers. One of the trainers who I find myself chatting with about anything from sports, to business, to life in general, is a gentleman by the name of John Reyes.

John, works at the Columbus Centre part-time, a personal trainer, and has also recently become a registered kinesiologist. While the kinesiology work that he does is at a separate clinic and has nothing to do with the Columbus Centre, he often uses his knowledge, education, and experience in kinesiology when working with his clients as a personal trainer.

A number of weeks ago, I decided to pick his brain as I was having some difficulties loosening up, even though I stretch regularly. It just seemed that despite my ongoing efforts, I was extremely tight, which was impacting my ability to properly complete some of my exercise routine. John suggested a few stretches and within a short amount of time, these stretches seemed to be working, as I seemed to be improving.

A couple of weeks later, I came back to him again because I was still tight…I just couldn’t loosen up completely. Even though John was only there once a week, he would try and line up his times with mine, and take me to one of the fitness rooms where he would help me stretch. These kinds of stretches were challenging in that you need a second person to help do them properly.

We figured my loosening up would take a few weeks of stretching on my own, in addition to his assistance. True to his word, after some time I was once again making good progress, and returning to normal. While I’m sure other trainers could have assisted me with the stretches, I believe that John’s background in kinesiology very much helped get me moving in the right direction.

If anyone is looking for a personal trainer, or for someone to help them with their stretching and range of motion, I highly recommend John Reyes.

John Reyes
J-rey636@yahoo.ca

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