Tag Archives: Excellent Customer Service

A Blast from the Past

Bally - Pinball Machine - Bobby Orr Power Play - 1977 | HockeyGods

This post will be something a little different, but I’m always trying to give a shout-out to businesses that offer great service.

Not everyone knows, but many years ago, maybe due to nostalgia or trying to hold onto some of my youth, I bought a full-sized Space Invaders video game and a full-sized Bobby Orr pinball machine.  At the time I purchased the machines I was still living at home, so my business partner put up with my nonsense and allowed me to keep them in the boardroom.

Just to take things to the next level, I reached out to Bobby Orr, himself, and asked if he could possibly come by my office to autograph the pinball machine.  Much to my delight, he said the next time he was coming to Toronto, he would stop by my office.  A couple months later, all of a sudden, my receptionist comes into my office saying that there was a Bobby Orr here to see me (as an aside, the receptionist was much younger, and had no idea who Bobby Orr was).  I immediately came out of my office, greeted him, and took him into the board room where he signed both the playing surface and side of the pinball machine.

A few years later, when we ended up moving offices, I needed to come up with a place for the two machines to go and took up a family member’s offer to store them in an area of their building that was unused.

Fast-forward to the present day, and I was told by my relatives that I had to move the machines as they were going to be renting out the space. When I came by to move the machines, my heart sank.  Even though I had left them well protected, unbeknownst to me someone else moved them to a different room and the glass artwork (the main front panel is known as the back glass) of the Bobby Orr pinball machine had been broken into about 15 different pieces. This machine was about 40 years old and I was at a loss as to how I could possibly fix it.

I started doing some research and learned a heck of a lot more than I ever knew about pinball machines (look forward to another blog about this). After searching all over North America. I was directed to a place in Cole Harbour, Nova Scotia called Classic Playfield Reproductions. Upon doing some more digging, I discovered they have the licensing rights to reproduce the various parts of a pinball machine  (including the backglass artwork).  Talk about a niche market!.

I reached out to them by email, got a very quick reply, and seeing how I was in Canada, they did me a favour and reduced the cost which was originally in US dollars. I placed my order online and not three to four days later, a UPS package arrived and very tightly, carefully, and safely packaged inside, was the back glass for my pinball machine.

I did a side-by-side comparison and the artwork looked bang-on!  Even the part of the artwork that had a mirror backing matched (there was another supplier who indicated their mirror looks more like a grey / silver paint).  It was so closely matched that you couldn’t tell it was a reproduction.

Now I know not everyone has a pinball machine and requires the services of this company, but it’s cool to see the niche workings of a business like this…and from a Canadian town….the home of Sidney Crosby, no less.  In fact, maybe they’re on to something, as it seems that what’s old is new again, and I am hearing of more and more people who are buying pinball machines for their homes and offices (you can get some for as low as $500.00)

To the folks at Classic Playfield Reproductions who helped me out when I was stressed about finding a critical part to my machine, and for taking such good care of me, thanks for everything!

Classic Playfield Reproductions
https://classicplayfields.com/

 

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Slam Dunk Customer Service

Toronto Raptors Official NBA Basketball Team Logo "We The North" Poster - Trends 2021

In my more recent blogs, aside from highlighting local businesses, I have attempted to feature companies from other parts of Canada or from around the world.  While this particular business does have a showroom in Toronto, the majority of the business they do is online, and most of their products are shipped to international destinations.

The Sports Poster Warehouse is owned by a gentleman who I’ve personally known for many years, Neil Flagg.  Given Neil’s passion for sports, when he finished school he set up his own company which as the name would suggest, specializes in sports-themed posters.  Neil sells anything from older, hard-to-get, vintage posters, to posters of today’s most popular players and teams.  In fact, his products are so up to date that usually within a few hours of a championship trophy being awarded (i.e. Superbowl, World Series, etc.) Neil will have posters in stock.

In addition. Neil also offers a number of health-related posters that are not strictly sports-related, but athletic in nature. His tens of thousands of posters are easily grouped into categories on his website and range from as little as five dollars to as much as $20.00, and all sorts of points in between.

The website is easy to navigate, and you can place your orders 24 hours a day, seven days a week.  Depending on where you live, you could get your posters delivered in as little as 24 hours or a bit longer.

There’s always someone available to answer questions on the phone, and Neil specifically is knowledgeable—not with just his business, but sports and sports trivia as well.

While a lot of his business comes from individuals who just want to put a poster up in their room, he also sells to businesses like sports bars, gyms, and offices.

Many years ago, I remember having posters of my favourite teams and athletes up in my room, and despite technology, it seems that this is still something that many people like to do.  Check out his website and throw him a sports trivia question while you’re at it.

The Sports Poster Warehouse
416-696-8353
sportsposterwarehouse.com/

 

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Salbro Bottles…A Package Deal

As some of you know, not too long ago,  my business partner and I started a second business called Minus H2O, where we manufacture ultra-concentrated cleaning products. The company began as a passion project with the goal of reducing carbon emissions and plastic pollution, while also saving consumers and businesses a lot of money.

In the early stages of developing the product, we knew that we would need bottles, and one of my colleagues recommended I contact a local company, known as Salbro Bottles.

I first reached out to them a couple of years ago and ever since, they’ve been amazing to deal with.  I had originally explained that we were a startup, and were unfamiliar with consumer packaged goods. One of the owners and his colleagues walked us through the process of recommending bottles, sending samples, and assisting us in making the best choice possible for our initiative.

Since that time, Minus H2O has grown and Salbro has also been very good to us when we’ve had special requests or need special orders. They also took the time to help me with a presentation, where I needed 500 empty bottles to show a retailer how much plastic pollution they’ve been emitting.

Aside from their willingness to help, it’s great to be dealing with a company that’s looking ahead long-term. While many businesses these days would rather make money on the first sale, this company is determined to build a lasting, long-term business relationship.

Salbro Bottles has recently been purchased by TricorBraun, another packaging company, but the Toronto staff remains the same.  What’s even more important is that the company vision has remained consistent and they’ve been true to their word.  They’re just as helpful today as when I first met them.

If you’re ever in need of different bottles and packaging material in bulk, I highly suggest you give them a try!

Salbro Bottle
http://www.salbrobottle.com/
905-850-1190

 

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And the SQM Picks Goes To…

A few weeks ago, I wrote about ways to support local, small businesses that have been affected by COVID-19.  Now, while you are supporting these businesses, I’d like to hear about them.

Maybe there’s a local restaurant that has been having a hard time, but still cooking up your favourite dishes?  Perhaps there’s an employee at a retail store that you feel has gone above and beyond the call of duty to get you what you’re looking for?  Or it could just be a business that regularly and consistently provides top-notch customer service.

Nominate any business…large or small….and I will try to feature them in an upcoming post of SQM Picks.

Comment below with your nominations!

Be safe and be well.

 

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Pandemic Puzzles and Catello Toys

A perfect match: The health benefits of jigsaw puzzles

As the family puzzler, today I am tagging David out, so I can tag in, with an SQM pick of my own.  My name is Miriam.  I’m David’s wife and the Operations Manager, here at SQM.

While the rest of the world found jigsaw puzzles during the pandemic shutdown, I trailblazed many moons ago:  I am confessing to a long term love for puzzling.  I’m particular about my puzzles – they need to be busy with lots of detail to keep my interest piqued.  They should amuse me, keep me engaged and be something that I want to keep looking at.  I long since settled on Heye puzzles, as my jigsaw of choice.

Fast forward to the pandemic of 2020 and the world caught up to me. Puzzles were out of stock in every store, online and families were trading them as precious commodities.  And with good reason:  they are great indoor family projects (I say this and yet, neither David nor my daughter would deign to help me with one of them…), test your patience and work your brain.

I came across a fabulous company from Quebec, in my hunt for my perfect puzzle:  Castello Toy Store.  Their website was a breeze to navigate and was updated constantly, as stock fluctuated.  The prices were great (compared to other companies that saw an opportunity, charging outrageous prices at the height of the pandemic) and shipping was included.  Customer service was happy to speak with me, directly, to answer any questions that I had (bonus..in English!) and my puzzle was promptly delivered to my doorstep in just a few days.

Hopefully (with a little bit of luck and a lot of science), we won’t be forced back into a stay at home order.  Yet, even if we are taking baby steps to go out again and poking our noses outside, I will puzzle on in my pyjamas, with puzzles delivered right to me, from Castello Toys.

Castello Toy Store
www.castellojeu.com
1-855-538-3383

 

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How to Support Local Businesses During COVID-19

The past few weeks have been a trying time for many Canadians, both personally and financially.  One sector of the economy that has been particularly hard hit by the lockdown is local and small businesses. Unfortunately, many companies have been forced to close their doors, while others are struggling to make ends meet.  Although online support has been fantastic, there still needs to be more done instead of simply “liking” a post or photo.

Here are some simple ways that you can support local businesses:

1. Participate in Takeout Wednesday
Takeout Wednesday is just as it sounds. The idea was started by restaurant owners to raise awareness that while it may not look like it, many restaurants remain open for takeout and delivery.  So, every Wednesday, you can show your support by purchasing lunch or dinner from a local establishment.  Personally, I recommend, delivery, as it allows you to continue social distancing, and avoid crowded restaurant lobbies.

2. Purchase a Gift Card
If you don’t feel a need to buy anything at this time, you can still show your support by purchasing a gift card or credit for your favourite restaurants, stores, salons and spas.

3. Online Services
While it may not seem so, many local businesses are currently offering ways you can purchase their products or services from the comfort of your homes.  Check if your favourite place offers online purchases.

4. Tips
When possible, simply tip or give some extra money to the people helping out.  Whether it’s the delivery person or someone who may not necessarily be in a position that normally receives a gratuity, these days it is certainly appreciated by frontline workers.

5. Reschedule Instead of Refunding
If you have an event coming up, such as an appointment with your hairdresser or barbershop, simply reschedule for a later date instead of asking for a refund.  Even if you haven’t paid for anything, trust me, they will appreciate the support

6. Schedule an Appointment or Make a Reservation
Another way to support small businesses is by scheduling an appointment at a salon, spa or making a reservation for months into the future at your favourite restaurant.  While many services are on hold until the lockdown ends, many businesses are still willing to book appointments and take reservations.

7. Share
While liking a post is helpful to gain popularity, you can also share your own posts about the local business you support to raise more awareness and gain even more support.

8. Don’t Forget About Summer Contractors
While we are still under lockdown, you can still continue with any summer outdoor home improvement project, from fixing your roof to doing dome landscaping.  Seasonal workers only have a short window to do this work, so book now.

9. Donate
If you don’t shop locally, it is still great to show support.  You can simply make a donation by going to a gofundme page.

This virus has tested many Canadians and has been hard on everyone, however with a bit of help, we can all support local businesses until there is an end to social distancing.

 

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Top Nine Ways To Celebrate The Valentine’s Day Long Weekend

Valentine’s Day (or as some people like to call it, the International Day of Love) is almost here, and we have you covered for great ideas to celebrate. Whether you are spending some quality alone time, hanging out with your friends or with that special someone, here are SQM’s top nine ways to celebrate Valentine’s Day 2020. 

“Pal-entine’s” Day.

Who says Valentine’s Day needs to be all about romance, candlelit dinners and flowers? Grab your friends, order a pizza and dessert and have yourselves a party. Celebrate your friendship by having a board game night, having a movie marathon with your favourite rom-coms or sci-fi flicks, or complete a thousand-piece puzzle. Take time to celebrate your friendship and enjoy each other’s company. 

Ikea Date

This year, Ikea is rolling out the red carpet by offering a three-course meal, all for the low low price of $29.99 for members and $34.99 for non-members. Enjoy a dinner for two and then have the time of your life roaming the store looking for the great next purchase. 

Dinner and a Show

This is a classic date night option for a reason. It gives you and that special someone a reason to get dressed up, eat a delicious meal, talk about the meaning of life while staring deeply into each other’s eyes. Obviously, this will all be done over a shared plate of spaghetti (a la The Lady and the Tramp) before going to enjoy a night of cinematic excitement, artistic talent or theatrical drama. Check your local listings for great shows and performances scheduled around Valentine’s Day.

Take A Class Together

Get out of your comfort zone and bond with the ones you love by checking out a new activity together. Whether that’s trying out a cooking class to teach you the skills to master that Chicken Cordon Bleu recipe, busting out a dance move or two at a salsa or ballroom dance class, or learning to find your inner peace through meditation and yoga.

Weekend Getaway

Valentine’s Day is a great excuse to get away for the weekend. Lucky for you, this year Valentine’s Day falls right before the Family Day long weekend. Take this opportunity to head out of the city for a cozy getaway with that special someone. Visit Montreal to experience the architecture, food and culture, or go to Blue Mountain for skiing. If neither of those options sounds like your cup of tea, try going to the wine country and see if you can book a wine tasting tour.

Recreate your first date or favourite date

A wonderful and meaningful way to spend your Valentine’s Day with that special someone is recreating your first date. It is such a romantic and thoughtful gesture that really shows that you care.

NBA All-Star Weekend

For all you basketball fans, whether you’re #TeamGiannis or #TeamLeBron, get together with your friends and family to cheer on your team this Sunday!

Give Back

During the season of love, show how much you love and care about your community by giving back. Grab your friends, family and partner and volunteer to help the less fortunate.

Treat Yourself: Self Love

Take some time out of your busy schedule and treat yourself with some “me time” and self-care. Whether that means, getting a massage or your nails done, having a quiet night in or treating yourself to a new book or sweater, take the time to appreciate yourself and all the hard work that you do throughout the year.

Happy Valentine’s Day!

 

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