Taking It On The Road!

Similar to last week’s post, we’re still looking for exceptional companies to highlight. The responses have been fabulous so far, so we’re extending the invitation to keep nominating the very best. In particular, we are interested in hearing about your favourite businesses that are outside of Toronto and especially in other countries around the world.

Please tell us about your favourite:

  • Pizza place
  • Restaurant
  • Brunch spot
  • Retailer
  • Local merchant (small business)
  • Tourism destination
  • Hotel/resort
  • Clothing store
  • Grocery store
  • And any hidden gems that you are willing to share!

In addition to the name of the business, we’d also like to know why you’re nominating them. Did you have a memorable experience there? Did they go above and beyond the call of customer service duty? We’d like to know!

Please email your favourites to: davidL@sqm.ca

In the weeks ahead, we will share your suggestions and recommendations, and rest assured you will be mentioned in any blogs that feature the business.

Thanks again for all of your wonderful comments and for reading SQM Picks. Your insight has been a great help in helping SQM define what true customer service means.

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Help Us Help Your Favourites!

I hope that all is well and that your summer is off to a great start!

Over the next few weeks, we’re interested in hearing from you as we want to continue highlighting outstanding businesses around the world.

With so many readers from across the globe, we’re looking to you, our readers, for your input. In particular, we’re looking for exceptional businesses including your favourite:

  • Pizza place
  • Restaurant
  • Brunch spot
  • Retailer
  • Local merchant (small business)
  • Tourism destination
  • Hotel/resort
  • Clothing store
  • Grocery store
  • And any hidden gems that you are willing to share!

In addition to the name of the business, we’d also like to know why you’re nominating them. Did you have a memorable experience there? Did they go above and beyond the call of customer service duty? We’d like to know!

Please email your favourites to davidL@sqm.ca

In the weeks ahead, we will share your suggestions and recommendations, and rest assured you will be mentioned in any blogs that feature the business.

SQM is looking forward to hearing from you all, and as always… thanks for reading SQM Picks!

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I Can See Customer Service Clearly Now!

For many years, I’ve been buying my glasses from a local eyewear store, Universal Optical. It’s located at Lawrence Plaza, on the northwest corner of Bathurst and Lawrence. Although I wrote about Universal Optical in the early days of SQM Picks, after recently visiting the store I thought it would be appropriate to highlight this business once again.

The owner of the business is a gentleman named Mayer. Mayer is all about customer service. He provides customers with the best product for their needs and at the lowest possible price, while still making a living. He’s got an extensive selection of eyewear and contact lenses, but as with most healthcare professionals, it really boils down to the amount of attention and care that he provides to anyone who walks through the door.

Care can be demonstrated in two ways. One is the way in which you treat people from a health standpoint. As an example of this, when I sent my dad in to get new glasses, the optometrist did a vision test and realized his prescription had changed, but also discovered that he had cataracts. Before the optometrist made new glasses, she wanted my dad to take care of the other issues first. The optometrist could have very easily just made the glasses, then have them remade, but she was willing to take that extra step for the benefit of my dad’s ocular health.

From the customer service point of view, the folks at Universal are always willing to go the extra mile. As an example, a couple weeks ago I dropped by the store because the lens from my sunglasses popped out. I didn’t even buy them from Universal Optical, but Mayer took the glasses, popped the lens back in, adjusted the sunglasses so they would fit me properly, cleaned the glasses, and gave me a new, protective case. He did all of this without charging me, and refused to even take a couple of dollars to buy himself a coffee! Of course, the reason he did this was because he’s a businessman who thinks in the long-term. Yes, he didn’t make any money spending two minutes to fix and clean my glasses, but he knows I’ll come back to him when I need a new pair, and will certainly recommend him to friends and family.

In a day and age where consumers often forget about small businesses, Universal Optical is the perfect example of why you should still support your local businesses and the great service that many of them provide.

Universal Optical
www.universaloptical.ca
416-780-9112

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The Canada Day Weekend is Almost Upon Us…SQM Will Help You Celebrate!

Another long weekend is coming up, and at the ripe, old age of 151 years old, Canada has plenty of events and activities that will be taking place across the country.

Try one of these ideas for your precious three day weekend:

Camping: With the black fly season almost behind us, the Canada Day weekend is the unofficial kickoff to summer camping! Check out ontarioparks.com for dozens of options on where to set up camp, both close to Toronto and throughout the province. Whether you’re going to one of the provincial parks for a simple day trip or staying overnight, there are tons of different things to do outdoors. Camping is a great inexpensive trip for a big group!

Fireworks: Go traditional and nab some fireworks from stores like Phatboy Fireworks or Kaboom Fireworks, and enjoy yourself a colourful spectacle in the sky. If you can’t do your own, Downsview Park, Canada’s Wonderland, and Ashbridges Bay will be putting on a light show worthy of Canada’s birthday.

Swimming: By July 1st, all of the municipal pools should be open, so check out the schedule and either exercise those muscles with a nice, relaxing swim, or take in some sun followed by a cool dip in the water. Find the nearest pool to you here.

Sports: Love sports and happen to be in the Toronto area on July 1st? There are three sporting events, with Toronto FC, Toronto FC2 (academy team), and the Toronto Blue Jays all playing.

Day or Dinner Cruising: Whether you’re in cottage country or near the Toronto harbour, you can try taking a day or dinner cruise. One popular cruise is the RMS Segwun– North America’s oldest operating mail steamship. The RMS Segwun currently tours around Muskoka Lake and has afternoon and evening departures (it’s also a beautiful trip to take in the fall when leaves are changing colours – but don’t worry, we will remind you in the fall).

Ottawa: It’s always exciting to be in the nation’s capital over the Canada day weekend! There will be fireworks and festivals- plus, it’s always nice to immerse yourself in Canada’s wonderfully rich culture at a number of art galleries and museums.

Ribfest: For those in the Toronto area, head on down to Ribfest at Etobicoke Centennial Park, featuring music, magic shows, fireworks, and of course, ribs!

BBQ: Like the Americans when they celebrate July 4th with a BBQ, there’s nothing like grillin’ some dogs or steaks on the bbq. Looking for some inspiration? Look no further.

Whatever you end up doing over the upcoming long weekend, and wherever you end up doing it, I hope you and your family have a safe and enjoyable weekend!

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A Taste of Pittsburgh

Since my wife is in charge of meal planning for all of our trips, I wasn’t sure what to expect food-wise but I was pleasantly surprised to find a lot of amazing restaurants in Pittsburgh. Highlights included:

Primanti Bros: Whenever I asked about Pittsburgh, people have told me that I have to visit Primanti Bros. The place has been around for about 80 years. It started out as a small sandwich shop in the Strip District and because most of the clientele were truckers, they started designing their sandwiches with french fries and coleslaw right on the sandwich itself….for ease of eating while driving. The four elements that make up most of the sandwiches….. the bread, meat, french fries, and coleslaw…were all delicious. The sandwiches were all big, solid, excellent sandwiches. Whether it’s for breakfast, lunch, or a late-night bite, I definitely agree that Primanti Bros. is worth a stop. Or maybe more than one….

Gaucho Parrilla Argentina: This unique hotspot is open for lunch and dinner, and they cook right on open wood! Whether you’re looking for chicken, lamb, steak, or sausages, this place has it all. The restaurant works a little differently than many other restaurants, as you line up, almost like a fast-food joint, if you will, and they only take your order once there’s a table available. After you place your order, you then sit down, and they deliver your food right to you, like regular table service. When it gets later in the dinner period and they won’t be able to seat anyone else, they give the last person a t-shirt that says “end of the line” and that person’s responsibility is to inform anyone else who shows up that they will have to come back another time. The service is amazing, and the staff are extremely friendly…in fact, once they learned we were from out of town, they accommodated us even though the person in front of us had the “end of the line” t-shirt. On top of that, they were kind enough to gift us with our own t-shirt after I was joking around with them. It’s a terrific place with great décor and service, topped with delicious food. If you’re ever in the area, it’s well worth standing in line for. Also, this local joint is BYOB!

Kaya Island Cuisine: This restaurant is in the Strip District and serves up some hot and tasty Caribbean food. Near the end of my trip, I was a little fooded out, and wanted something a little different. Although we hadn’t planned on going to this restaurant, we changed our plans given that the menu had so many unique dishes. We actually ended up sharing the food, as they had a lot of appetizers that all looked amazing, including conch fritters, baby back ribs, Jamaican jerk wings, a spectacular salad known as the Caribbean rainbow salad, crispy fish tacos, and pulled pork quesadillas. All of the food came out very hot and fresh, very nicely presented, and we were pleasantly surprised to learn that it was big portion sizes, big enough to share among three people. The service was very good, and the atmosphere was fun, lively, and vibrant. It was the perfect meal to end our trip. It seems that, despite the popularity of the Strip District, most of the area closes down earlier on Sunday nights and Kaya was one of the few restaurants that stayed open. It’s definitely worth a visit.

Peace, Love, & Little Donuts: This is a small donut shop found in the Strip District, and I guess appropriately, they serve small donuts…about half the size of a regular donut. They actually take a plain donut and jazz it up with different toppings, which you choose off of their extensive menu. We tried the apple pie, banana split, s’mores, and the strawberry french toast, but you can choose from almost one hundred more. We stopped by after brunch one day and it was the perfect ending to our meal, with the four of us sharing six donuts. Although there is a little bit of a wait while they prepare each donut, it’s well worth the extra time, and they ended up being an awesome sweet treat.

The Church Brew Works: This is a microbrewery located in a very large, old church. The food is good pub food, all designed to go with beer. The atmosphere was truly amazing and certainly worth visiting. They also conduct tours of the brewery two or three times a day.

Whether it’s sandwich shops, pizza joints, or even some chain restaurants, there is certainly no shortage of great food in the Pittsburgh area. Happy eating!

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A Party Down in Pittsburgh

As often as I can, I try to get out of town on long weekends and the recent Victoria Day long weekend was no exception. In fact, this time I turned the three day weekend into a five-day road trip and took my wife and daughter to Pittsburgh.

I haven’t been to Pittsburgh in about 25 years, but remember enjoying my last visit. Initially, we were only going to stay a day or two, go to visit Fallingwater and the Hershey factory, when I realized that Hershey was about three and a half hours in the opposite direction. So we changed our itinerary. It turns out that we had no problem finding tons of things to see and do in Pittsburgh! The city is very vibrant, home to many innovative companies, products and services, has truly fantastic restaurants and plenty of sporting events for the athletic enthusiast. I can honestly say that one out of every four people in Pittsburgh were decked out in black and yellow in an ode to the Pirates, Penguins or their beloved Steelers. This is a city that wears their love of the game on their sleeve…where everyone can see it!

Pittsburgh is a tourist-friendly city! When we were trying to find a specific area of a large cemetery, to avoid having us get lost, the groundskeeper gave us an escort over to the exact location… in his cart. The next day, we stopped to ask a police officer how to find the Duquesne Brewery Clock (the largest single face clock in the world – two times the size of Big Ben!). Moments later, we found ourselves with a police escort right to its location!

Over our four day visit, some of our favourite sites included the Heinz Center, the Strip District, Randyland, and Fallingwater.

Of course, during our days of sightseeing, we needed energy and found no shortage of great restaurants. For lunch and dinner, whether it was Primanti Bros., an Argentinian steakhouse, or some fun and whimsical donuts at Peace, Love and Little Donuts, you could simply eat your way through the city and walk away from a happy camper.

Sports fans, don’t look any further than Pittsburgh, which has an NFL, NHL, and a major league baseball team. During my trip, the Pittsburgh Pirates were in town, and while they weren’t successful on the field, the ballpark was beautiful to see and it was a beautiful spring night for baseball.

Lastly, I have to mention a one-day excursion down to Fallingwater. Built by famous architect Frank Lloyd Wright, this beautiful country home is about 1.5 hours away from Pittsburgh. It is a gorgeous drive and should not be missed.

Over the next few weeks, I’ll highlight a few of the places on my trip, but needless to say, if you’re up for a fun and adventurous road trip, Pittsburgh should be next on your list!

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Rose and Sons: All grown up….and delicious!

A couple of weeks ago, I stopped by the revamped Rose and Sons to take my wife out for our anniversary lunch. Rose and Sons was the first of a unique set of restaurants, such as Big Crow, Fat Pasha, and Schmaltz Appetizing -all owned by Anthony Rose.

Rose and Sons is a tiny hole in the wall, that when originally opened, could best be described as an upscale diner. It was a licensed establishment, with amazing dishes and high-end comfort foods. The location at Dupont only fits about 20-25 people, but it’s always busy and popular.

Back a few months ago, restless for change, Rose and Sons revamped their menu, and instead of a diner, it’s now an old-school delicatessen. I was a little skeptical at first, but I’ve heard nothing but good things.

Chopped liver was our appetizer and was absolutely amazing. This was followed by my wife and I both ordering pastrami sandwiches…which is the house specialty, brined in house and smoked at Big Crow. As a funny aside, it was a tough choice for my wife, choosing between that and the smoked turkey, so I jokingly mentioned to the server that if any turkey fell onto the plate, I wouldn’t complain if they left it there. Low and behold, the cook overheard this and put a few pieces of turkey on the side for us to try.

Aside from the sandwiches, we also tried the thick-cut french fries, which were served hot, crispy and perfectly salted. Lastly, how could we not share a dill pickle?

All of the food came out hot and fresh and the chopped liver was not only attractively presented, but delicious! The portion sizes were generous and we left stuffed.

Though there were only a couple of servers due to the size of the restaurant, the service was fast, friendly, warm and the employees were very knowledgeable and excited about the new menu. The cook was also extremely friendly and clearly strives to provide customer satisfaction.

The price is a little north of your typical delicatessen and you may end up waiting for a table as it can be busy on weekends, but it’s worth every penny and every minute of your time.

For those that know me, even though there are a lot of restaurants I enjoy, there are very few restaurants that I really look forward to going back to. This is one of them. While I will miss the diner (the patty melt remains on the menu!), I am happy to welcome a superb deli experience!

Rose and Sons
176 Dupont Street
647-748-3287
http://www.roseandsons.ca

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A Valued Shopper at Shoppers

Before I actually moved to my neighbourhood, I had the opportunity to deal with a particular pharmacist, in the area. His name is Jatinderjit Dhaliwal, and he is the owner of the Shoppers Drug Mart which is located at 3874 Bathurst Street at Invermay. When I first met Jatinder, many years ago, he owned a smaller Shoppers Drug Mart, located a few blocks away. This original store, focused mainly on filling prescriptions, as it had very little retail space. It was truly a hole in the wall.

One day, I went into the original store, needing something quickly, and got the prescription filled in a matter of minutes. Given how amazing Jatinder and his colleagues were. I always remembered the great job that they did. Years later, I moved into my current neighbourhood, around the same time that Jatinder took over an old gas station and built a much larger Shoppers Drug Mart. Since that time, Jatinder and his team have taken care of me, my family, and even my extended family.

Whether it’s for prescriptions, health and beauty items, or their grocery section, the store always seems to have what we need. That said, perhaps even more important than the food, toothpaste, or shampoo is the amazing pharmacy team! The pharmacy team is always willing to review medication instructions with me, and in fact, go a step further…..if they think there’s a concern with the medication, they will bring it to your attention and recommend alternatives; however, they always do suggest you speak with your doctor.

The team fills prescriptions as quickly as they can and they always seem to accommodate special requests.

When I’m dealing with the needs of my family members, some of the stress is taken off of my shoulders because of the quick and precise work they do. For seniors, they even put the medication in blister packs and deliver them on a weekly basis. They truly have been an integral part of my healthcare team.

In more recent times I’ve learned that Jatinder not only owns the store on Bathurst but also owns locations at Dufferin and Lawrence and Dufferin and Eglinton.

I realize most people aren’t going to come across towns to get prescriptions from one particular pharmacy, and this will only apply to people in the immediate area, but I highly suggest Jatinder and his team for your prescriptions and other healthcare products. If you do come from further away – you will find it worth the trip!

Shoppers Drug Mart – Bathurst and Invermay
416-635-5601

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Leela will show you a great night on the town!

Recently, when my wife was out with a friend, they went to an Indian restaurant in The Junction area. When my wife returned home, she said she had a great meal and that it was a little different from most Indian restaurants she’d been to.

The place is called Leela Indian Food Bar and they describe their restaurant as “a journey of old Indian streets, with dhaba-style food”. The menu covers all regions of India but has some different and authentic Indian dishes.

My wife has been wanting to go back for a repeat visit, so this past weekend, we made a reservation and headed there for dinner.

The restaurant is a small, rustic, but modern place, with approximately 30 seats. It has an open kitchen so you’re able to see the entire cooking process. When we arrived, we were greeted right away warmly and seated at a table that was already set for us. We were quickly approached by the server, who was very pleasant and knowledgeable about the menu items. Unlike most servers who don’t make recommendations until you ask, he told us all of his favourites and recommended items according to our tastes.

Even though they prepare all of the dishes as they are ordered, the food arrived quickly. All of the dishes were hot, fresh and everything was really beautifully presented.

During the course of the meal, the server was extremely attentive and made sure our water glasses were always filled. We received the bill soon after we had asked for it, and the payment was taken promptly. As we were getting ready to leave the restaurant, we were thanked for coming, given multiple coupons for a return visit (good for any night of the week….no restrictions!) and headed out for a walk in the neighbourhood.

Whether it’s just a night on the town, a first date, or a family function, Leela has great food, a great atmosphere and is something a little different.

Leela
416-769-7777
http://www.leelaindian.ca

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Things to Do on Victoria Day Weekend

It’s finally that time of year again! What are you planning to do this Victoria Day weekend? Don’t worry if you don’t have any plans yet, as we have some great ideas for you.

1. The long weekend is a great time to travel up north to take a step back from life’s busy moments. While it’s still too cold to go into the lake, it’s cold enough to avoid black fly season. Hit the road and travel to Sudbury or Sault Ste. Marie to visit national parks and a wonderful view.

2. Drive-In movies are always a magical experience! Places like 5 Drive-in and The Stardust Drive-In Theatre are a blast from the past. Cozy up in your car with some snacks and popcorn. No need to sit uncomfortably close with people you don’t know.

3. Fireworks are always a fantastic display and fun for the whole family. In our area, we always do a block barbecue, complete with a bbq and fireworks. It almost seems like the perfect way to announce the arrival of the warmer weather.

4. The Blue Jays are in town this year! Catch a baseball game on the long weekend. Games are on May 18th, 19th, and 20th. Baseball games are always a pleasure to watch and can be an inspiring and enchanting memory for kids. Baseball is not everyone’s cup of tea, but there’s still much fun and entertainment to be had at games.

5. It’s the perfect weather to take a leisurely bike ride in a park. Dust off your old bike and head to your nearest park to take in all of that vitamin D. If you don’t have your own bike, you can rent a bike downtown, and then ride around the heart of Toronto or along Harbourfront for a fantastic view near the water.

6. The Artfest at the Distillery District is happening throughout the long weekend. Take a look at some paintings, photography, clothes, jewelry, and more to see if anything tickles your fancy. As well, the Distillery District is known for its unique restaurants, so be sure to grab a bite while you’re at it.

7. Junior is Harbourfront’s new international children’s festival. Head on over for some magic tricks, storytelling, and music. It’s a great way to entertain your kids while making the most of the nice weather.

Whatever you decide to do, we hope you have a great long weekend!

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Picturing the Perfect Customer Service

I discovered Picture Picture about three years ago when I needed to have several pictures framed. I went in on a weekend and I met a very pleasant, friendly gentleman by the name of Benny. The operation is actually quite a big facility, including hundreds of different frames to choose from. They also have different types of glass and material to use, and on top of that, they can do dry-mounting. Additionally, they also sell ready-to-choose framed items, including anything from landscapes to sports posters, to cityscapes, (including lots of photos and paintings of Toronto), to objects like food or flowers.

While I’ve been in numerous times to have different items framed, a couple of weeks ago I gave Benny and Co. a bit of a challenge. I had a poster that I had purchased from the Grand Ole Opry, and I had a vision on how I wanted it framed, so I brought him a couple of pieces of barn board (thick wood from the side of a barn) and wanted to somehow affix the poster to the wood.

First, Benny had to figure out a way of attaching the two pieces of wood together…neither of which was smooth. After he solved this challenge, he needed to figure out how to attach the poster to the wood. Lo and behold, he came up with a solution that was inexpensive and relatively simple. When my wife and I saw the end result, it was exactly as we pictured and better than we could have hoped for!

Benny and his colleagues did such a great project with this one, we decided to throw another curveball at him with some other unique and challenging framing projects. Again and again, Benny came through with flying colours.

Whether it’s as simple as a diploma, a treasured family photograph, or a piece of expensive art…where the frame has to be just perfect, Benny and his colleagues have your back. I highly suggest him for all of your framing needs.

Picture Picture
(416) 787-9827
http://www.picturepictureco.com/

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Great Customer Service from Great-West Life

I realize that many people don’t always look at insurance companies in a positive way; however, on several occasions, I’ve written about my experiences dealing with these organizations – all of them being quite positive. As a result, I wanted to continue the trend and speak about yet another one that I’m very pleased with.

SQM’s benefits program is presently handled by Great-West Life Assurance Company. While I am also the employer, thankfully my contact with them is generally limited to when I’m submitting a claim for prescriptions, massages, physiotherapy, etc. On the odd occasion I’ve had to reach out and speak to someone to get more information, or for help completing the claims process, and I find that their call centre staff are very friendly, professional, and knowledgeable. When the call is completed, I have always hung up with complete confidence in the information provided, or that my issue will be quickly addressed.

In addition to their call centre, the company has a great online claims submission system. Unlike the old way when you had to mail something in and photocopy the receipts, all you have to do is fill out the forms online. If there are no snags, the money is placed in your bank account within a few days. On some occasions, when a receipt is requested, all you have to do is take a photo and email it off to them. When it comes to claims, they really have made the process as simple and seamless as possible.

Putting on my employer hat for a minute, when choosing an insurance company, it often comes down to price and product. However, it’s great when you can do business with a company that also provides outstanding customer service.

While I often recommend dealing with the companies we highlight in this blog, I recognize that when it comes to insurance companies, there’s a number of individual requirements and specifics to be met. However, I highly recommend considering Great-West Life.

https://www.greatwestlife.com

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Helping the Homeless

A number of years ago, I was introduced to an organization in Toronto called Ve’ahavta, a Jewish humanitarian response to poverty. While it is a Jewish charity, they are well-known for helping and supporting everyone in the community. They have a number of different services and programs, but they are best known for an initiative called the Mobile Jewish Response to Homeless (MJRH). The program involves a social worker driving around the city, in a van, seven days a week, 365 days a year, and providing food, beverages, clothes, sleeping bags, and health and beauty supplies to those in need. In addition to the social worker, they rely on members of the community to volunteer to go on the van (four volunteers every night) to assist. The van is so well known and well used, that it actually takes five people to keep up with the demand.

When I first learned of the initiative, about three years ago, I wrote a blog sharing the story of how the SQM employees and field force volunteered to help out and how we took an entire week’s worth of shifts on the van. Before I went on the van, I had been told that it was certainly an eye-opening experience and that after a night on the van you look at the city differently…and they were absolutely right.

In more recent times, we decided that as my daughter is about to turn 13, we wanted to instill in her the importance of giving and helping others.

The evening started out with my wife, my daughter, one of her friends, and myself making sandwiches (and bags of dog food and treats as often the four-legged friends are forgotten!). The van actually serves hot meals 5 nights a week, but our night was a sandwich night. We then spend time loading up clothes, blankets, sleeping bags and hygiene and toiletry products into the van before we set out on our route. Many of the clients, as they are respectfully called by the organization, know what time to expect the van in their area, and when we arrived at our first stop, there were already three people waiting for us.

During the evening, one thing that became clear was how many of the clients take care of one another. If someone couldn’t make it to the van for a sandwich, they’d ask for a second sandwich or a bottle of water to take to them. If we stuck around for a while, they’d go and get their friends, so that no one missed the opportunity. In all cases, the people were very polite and appreciative, and many enjoyed the conversation and interaction. My daughter, normally somewhat shy and reserved around new people, really stepped up and chatted with complete strangers. She came away realizing that these individuals are not stupid or lazy – but have many different reasons for needing extra help. Her compassion made me very proud of her and I was truly surprised by her enthusiasm for her tasks. She was kind and thoughtful and you could see the response to her in the people that she interacted with. It is worth noting, that the organization also focuses on education and that the (almost) teenagers were given a tablet full of information to read while we were driving and were routinely quizzed by the social worker and engaged in pretty deep conversations.

After three or four hours outside during a relatively mild winter night (including time going in and out of the van), I was already very cold. It is a real lesson in the power of the spirit as to how these folks manage living outside, 24 hours a day, seven days a week, in areas where what little they have, is often taken or stolen. Sleeping under highways and on ramps and off ramps with constant noise, all the while battling the elements, be it rain, snow or heat is certainly a challenge not to be taken lightly.

If you don’t think homelessness and hunger affect everybody, then reconsider: one of the men we met is actually a part-time teacher at a community college, while another woman was a retired chartered accountant that still teaches others. Later on in the evening, I met a person who used to be a carpenter, and it was clear from some of the other conversations I had, that many of these people were well-educated and/or had good jobs in the past. Throughout the evening, I met people who were incredibly innovative, including one group that actually built a shed and managed to get a hold of a generator, to power a heater. Apparently, they also have a big-screen TV, a Blu-ray player, and a sofa, and when it’s bitterly cold out, they all hunker down together, like a family.

Whether it’s teamwork, caring for one another like a family, or keeping a positive attitude despite the conditions they’re facing, some of these people have incredible attitudes and are truly fascinating to speak to. While myself and many of my colleagues are frequently inspired by business people, professional athletes and perhaps the occasional celebrity, I now have to add many of the people who I met that night to my ever-growing list.

I realize that there are many reasons for homelessness in Toronto, and while I personally feel more has to be done to combat the problem, it seems that there’s a lot of agencies and politicians that are truly trying to address the issue but in the meantime, many of these people could still use our help.

To that end, I’m once again going to urge everybody who reads this post to consider supporting Ve’ahavta. The organization is always in need of new underwear and socks (two items are often forgotten about), sleeping bags, and warm clothes and jackets. Here at SQM, we’re going to restart our sock and underwear drive, so if you’d like to donate either of these items, please feel free to send them to our office. If you’d prefer to send a gift card (Walmart or Costco to get the best bang for your buck), we will be happy to purchase the items on your behalf and deliver them to Ve’ahavta. Please send all items to:

SQM
156 Duncan Mill Road, Unit 19
Toronto, ON M3B 3N2

As Ve’ahavta says: Together we can create pathways out of poverty through education…and a little help!

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The Fabric of Customer Service

I first heard about Paul’s Tailors through a neighbourhood Facebook group, when someone was asking where to take an expensive dress to be altered. Even though there are a lot of businesses in the area, the majority of people in the group recommended Paul’s Tailors.

The business is a small, well-known store located on Bathurst Street, just south of Hwy 401. The store does tailoring, alterations, and cleaning. They work extremely efficiently and I was told they are less expensive, despite the high-quality workmanship.

They’ve been in business for almost 40 years. Even though it’s called Paul’s Tailors, it’s owned by Harry and Jack. Harry’s wife, Renee, also helps run things.

My first experience was several months ago when I got a new suit and needed to have it altered. Knowing that it is the go-to place in the area, I headed over to see what they could do for me. Once I arrived, I learned that there are a lot of well-known people that take their clothes to Paul’s for tailoring. From celebrities to athletes, including players on the Toronto Maple Leafs, all have their photos and autographs hanging on the wall.

Yet, Harry and Jack treat you with the same level of respect…whether you’re a celebrity or an average Torontonian.

My most recent trip to Paul’s Tailors is a great example of service and of a business thinking about the long-term. I was originally heading to another place that I often go to when I need something small stitched up, but as I was driving by, I thought, “it’s closer, why don’t I just pop in?” When I got to the door, I realized that they were about to close, but Harry immediately told me to come on in. I explained that my daughter had a purse and one of the straps had fallen off and that she needed it in time for an upcoming party. I explained jokingly that my daughter was upset about her purse and because my daughter was upset, my wife was upset, and everyone was taking it out on me. Harry laughed, said to me, “let’s take a look!”, and sat down at one of the sewing machines. In less than five minutes, he was back with the purse and it was looking like brand new.

He jokingly said, “Hopefully this will keep your wife and daughter happy,” and wished me a good day. I asked him how much for the purse, but he only told me not to worry about it and that he’d see me again some time.

Now, this is excellent service! Firstly, he repaired the purse right then and there, whereas he could have asked me to come back tomorrow. I would have been more than happy to pay him $10.00 or so to fix it, but he understands the value of a long-term business relationship. He knows that he kept me very happy and I’m certainly going to come back. On top of that, chances are, like I’m doing now, I’m going to tell my friends, family, and all sorts of people about how great he is to work with.

Paul’s Tailors has been successful for many years because they have the perfect recipe for doing business……high-quality workmanship, great customer service, and the understanding of the value of a long-term customer.

Whether it’s a quick fix-it or something that requires fancy alterations, I highly recommend Paul’s Tailors. He has my business all sewn up.

Paul’s Tailors
416-781-5366
http://www.paulstailors.com/

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The Birth of Customer Service

Once upon a time, some 2,000 years ago, a farmer by the name of Mac started selling eggs alongside the road. Once every so often, a neighbour of his would come by and buy a dozen or two. Soon enough, word spread quickly and he had a steady stream of customers to tend to each morning. Farmer Mac found himself content with the sizeable profit he had flowing in each day. Unfortunately for him, Farmer Bob took notice of his easy-going lifestyle and started to sell his eggs on the side of the road as well. To top it off, Farmer Bob offered a free bouquet of flowers with every purchase of a dozen eggs. Naturally, the ladies loved this and flocked to buy eggs from Farmer Bob’s.

Farmer Mac was quite miffed at this turn of events and thought long and hard about how to one-up his crafty neighbour. In the end, he decided to sell fresh meat along with his eggs. His customers loved the convenience and so he won their hearts over, once again.

Farmer Bob thought, “if you can’t beat ‘em, join ‘em,” and asked Farmer Mac if he wanted to set up one big shop at the end of the road. Farmer Mac agreed and they teamed up to sell different products together, including eggs, meats, milk, and flowers.

Soon after, more and more farmers asked to join them, selling their own unique wares. The customers loved the convenience of one-stop shopping and Farmer Mac and Farmer Bob’s invention is now considered the birthplace of the modern-day shopping mall.

To enhance the customer experience, a courier by the name of Jeff started offering a home delivery service, where those who were sick and elderly could buy products from the marketplace from the comfort of their own home. As more and more people preferred to order from home, Jeff’s service became more and more popular. Today, his company is known as the retail-crusher, tech giant, Amazon.

Okay, admittedly we’re just having some fun in advance of April Fool’s Day, but when you think of it, chances are that customer service did indeed start with a small farmer at the side of a road. Today, it is the key to drawing in consumers and making a profit.

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Shoes Speak Louder Than Words

A few weeks ago, one of my close friends bought a pair of relatively expensive shoes. Immediately after putting them on for the first time, he realized that there was a very strong smell that didn’t seem to go away.

Even though my friend has purchased many shoes, and is familiar with this particular brand, he’s never had an issue like this before, and he absolutely could not figure out where the smell was coming from or how to get rid of it. He tried airing them out, leaving them outside, shining them, and spraying Febreeze on them, but he just could not get rid of the smell.

After exhausting all the ideas that were suggested to him, he ended up calling the company and explaining his problem. They had never heard of a problem like this but wanted to please him and so they sent him a gift card to replace the shoes.

I decided I was up to the challenge of finding a way to fix these smelly shoes, so I took them to a certain place I’ve heard about. Nick’s Custom Boots and Shoe Repair on Dupont Avenue near Davenport. This business has been around for many years and I’ve been hearing it’s the go-to place in Toronto for people who have a pair of shoes and needed something done. Nick is the go-to guy and knows everything about shoes. In addition to repairing shoes, Nick is also known for making custom shoes. Whether you have a weird shaped foot or want something very fancy, Nick can do it!

When I first called the store, and then went down with the shoes, it was immediately clear that all of the staff were friendly, polite, and knowledgeable. That said, in this case, they were stumped by the odour so they brought out Nick to look at it.

Nick immediately knew what it was. The culprit was the type of rubber on the sole of the shoe and there ended up being no way we could get rid of it because it was the smell of the chemical itself. Whereas some people would have given me a song and dance, he instead simply gave me a few suggestions on how I might be able to lessen the smell, but truly didn’t believe it was possible to get rid of it entirely.

On top of that, when he found out I was going to a wedding that night, he quickly shined a pair of shoes for me and only charged $5.00!

Nick and his staff are very talented and truly a pleasure to deal with. Whether you need shoe products, a shoe repair, your shoes shined, or some nice new shoes, I highly recommend Nick’s Custom Boots and Shoe Repair.

Nick’s Shoe Repair

info@nickscustomboots.com

416-924-5930

https://nickscustomboots.com

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The Olympics are over…but the newfound appreciation for Korean Cuisine goes on!

A few weeks ago I was getting together with a former SQM employee and for a bit of fun, I gave her the challenge of picking the restaurant. She asked me if I preferred better food or a fancier place and I responded that I’d like better food. I don’t care how fancy it is as long as the place has good food and a good atmosphere. Since her background is Korean, she picked a popular Korean restaurant near Yonge and Finch in Toronto.

Huh Ga Ne is a traditional BBQ restaurant that is open 24/7. They have your regular tables and the more traditional ones where you sit on the floor. I’ve been there three times now and it has always been insanely busy! The restaurant offers authentic, ethnic, and delicious cuisine!

The staff are very friendly, helpful, and are happy to make recommendations. I’ve tried both hot pots and barbecue…both options are excellent and filling. They have a nice selection of beers and drinks to choose from. Other than one small television that is usually tuned to CP24 and the news, all of the other, large screens are constantly playing kpop, which I personally find adds to the fun atmosphere. It truly is a relaxing, casual place, with a great Korean atmosphere.

Given the amount of business, the products are certainly fresh, and even though I’m cooking some of it myself, it has always turned out to be tasty and flavourful. Even better, it’s reasonably priced….two to three people could eat for $40.00 -$50.00 depending on what you order. If you want something not too far from midtown Toronto, and a fun, authentic experience, I suggest this cozy Korean spot.

416-901-1288
http://www.huhgane.com/

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March Break Madness!

Looking for things to do for the upcoming March break? You need to look no further than the SQM Picks list!

  • Pop by Bruce’s Mill in Stouffville or Kortright in Woodbridge for the Sugarbush Maple Syrup Festival! Observe the process of tapping and boiling sap to turn it into maple syrup. Dive into Canadian culture, ride a horse-drawn wagon, and get a taste of that delicious Canadian syrup while you’re at it.
  • Take in the Broadway production of Come From Away, the smash-hit musical that has landed in Toronto! The show follows the true story of what happened when 38 planes were forced to land in Newfoundland and Labrador following the attacks of September 11th. Tickets are on sale online!
  • Rediscover your childhood love for hockey at the Hockey Hall of Fame. Take a peek at the largest collection of hockey memorabilia in the world, view old hockey footage and photos, and observe the records left behind by some of the world’s greatest players. It’s a must-see for hockey lovers of all ages!
  • Want to spend all of March break admiring world-renowned pieces of art! Yes, you can! The March break camp at the Royal Ontario Museum lets kids ages 5-14 work on their own pieces of art and learn about history right at the museum.
  • Visit the Evergreen Brick Works for a refreshing taste of nature. Learn to ride a bike, visit the garden market, or get a taste of some organic and locally grown foods. Take advantage of the spring-like weather while you’re at it!
  • March break is the perfect time for a trip to the zoo when it’s not too hot and not too cold! Make sure you get a chance to see the giant pandas before they’re sent off to the Calgary zoo.
  • Head off to Niagara Falls for some great weather and a fantastic view. There are some amazing waterparks there including the Fallsview Indoor Waterpark and Great Wolf Lodge.
  • Pack your bags and head north to get in some spring skiing, or to simply relax at a resort. Get away from the city life, recharge your batteries and take some time for yourself.
  • Hit up an escape room! Immerse yourself in a life-size puzzle in which you have to use your wits, brains, and intelligence to escape. It’s a great teamwork activity and will test the mettle of your friendships like nothing ever has. Some can even be done with kids!
  • Ottawa is an excellent place to visit for a trip focusing on Canadian history and culture. Visit the National Gallery of Canada in which the stories of Canadian artists are shared, or pop by the Canada Aviation and Space Museum to learn about engines, aircraft, and the international space station itself.
  • Visit Science North in Sudbury and view their many exhibitions, including flight simulators, the gravity well, and the human fitness lab. Science North has an excellent range of activities for all ages and can be educational to people at all stages of life.

Whatever you choose to do from skiing to an escape room, or simply just relaxing, I hope you and your family have a safe, eventful, and happy March break!

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