Canadian Business – SQM Pick

Menu

Menu

Tag Archives: Canadian Business

The Most Important Meal of the Day

October 14, 2020David Lipton Comment

If anyone’s in the mood for a classic American breakfast, there’s a quaint diner called Norval Pancake Factory at 71 Mountainview Road North in Georgetown, that serves some amazing waffles, pancakes, omelettes, and other brunch items.

I first stumbled across the diner when it was at a different location, about 15 years ago. It was the first time I met Effie, the owner of Norval Pancake Factory. Effie is superb when it comes to customer service—she’s great at making sure both the service and food are excellent. The restaurant serves anything from all-day breakfast to club sandwiches, and of course, pancakes. At one point, they switched over to a fancier night diner, but to my knowledge, they’ve switched back to doing breakfast.

All the food is served hot and fresh. I once ordered a club sandwich and it took a little longer than average to get it to my table because they were grilling the chicken and bacon fresh. The meals are good portions, and everything is reasonably priced.

I was a little concerned about dining in, because I haven’t dined in many restaurants over the past few months, but it was great to see that the booths were separated by plexiglass, staff were all wearing face masks, and tables were spaced out appropriately. Effie visited tables just as she used to and asked how everyone’s meals were. Staff were extremely friendly, well trained, and familiar with the menu.

If you’re looking for somewhere to grab some unique breakfast items (smarties pancakes, cinnamon apple pancakes, and caramel pancakes), I highly recommend Pancake Factory.

Norval Pancake Factory
905-873-9080
http://www.thenorvalpancakefactory.com/

Top Ten Ways to Celebrate Thanksgiving During COVID-19

October 5, 2020David Lipton Comment

Obviously, this year’s Thanksgiving is going to look a little different from last. Family get-togethers will be much smaller—if they happen at all. But that doesn’t mean you and your loved ones can’t have as much fun this Thanksgiving weekend. Here’s a list of ideas and events that are happening around the GTA.

1. Take a hike and enjoy nature:
Take the opportunity to get out and stretch your legs while the weather’s still warm! The Scarborough Bluffs has 11 parks featuring trails, gardens, and beaches along the shore of Lake Ontario. Rattlesnake Point Conservation Area in Milton has an amazing view of autumnal colours as the trees change with the season. The Elora Gorge Trail is also a favourite, as it showcases a 20m waterfall and 10km of scenery.

2. Fishing at Glen Haffy:
If recreational fishing is what you crave, Glen Haffy supplies rainbow trout from a hatchery, and visitors may fish from two ponds. The conservation area also offers a variety of nature trails that are ideal for bird watching.

3. Apple Picking:
Apples are in season! Carl Laidlaw Orchards, located in Brampton, are open Fridays, Saturdays, Sundays, and holiday Mondays for September and October. Chudleigh’s is also open for apple picking and has an animal farm and hiking trails for visitors to enjoy. Tickets must be purchased in advance. They are busy, so plan to go early to avoid lineups!

4. Take a drive in the country
It’s the perfect time of year to take a relaxing road trip out of town—go and pick up a pumpkin or some corn from your local farmer and enjoy the fall colours along the way. Take a trip up to the Apple Factory to get your fill of specialty products, or drive up to Collingwood to get a view of Blue Mountain.

5. St. Jacob’s Market:
Drive out to St. Jacob’s Market near Waterloo for a variety of different specialty vendors that include baked goods, books and toys, handmade crafts, and meat and seafood. You also have the option of purchasing a Market Meal Kit for 2 for $35, which includes cheese, dinner buns, a mini peach pie, and more. The market is open every Tuesday, Thursday and Saturday.

6. Picard’s Peanuts:
There is tons to do at Niagara-on-The-Lake! Wineries, lunch on a patio, if the weather permits, and don’t forget to hit up Picard’s Peanuts for some freshly roasted peanuts and unique snacks, such as potato chip covered peanuts, chocolate covered marshmallow and sponge toffee and chocolate-covered peanuts.

7. Support a local restaurant:
Take a well-deserved break and have a night out. Order in from your favourite local restaurant or dine out to help support local businesses. There’s no need to stress yourself out over cooking a Thanksgiving feast!

8. Have a picnic:
Organize an outdoor picnic or BBQ at a local park. There are a number of parks around Toronto that have firepits and BBQs available, or you have the option of bringing in your own grill. High Park, Centennial Park, and Earl Bales Park all allow visitors to bring their own grill.

9. Virtual Oktoberfest:
The Kitchener-Waterloo Oktoberfest has moved its event entirely online. On October 9^th and 10^th, tune into their stream to enjoy both live and pre-recorded events, including cowbells and yodelling, keg tapping, and Oktoberfest trivia.

10. Stay active:
Before the weather gets too cold, now’s the perfect time to get out and go for a bike ride or a jog. Enjoy the fresh air as you take a walk down to the beaches. ActiveTO has extended major road closures into October to encourage more space for cycling and walking. Road closures change from weekend to weekend, so check their website for updates.

Happy Thanksgiving! Be well and stay safe.

A Nostalgic Pastime of Mine

September 16, 2020David Lipton Comment

As mentioned in a recent post of mine, many years ago, in my younger days, like many teenagers, I often went to arcades to play either pinball or video games.

When I was in my 20’s, I was over at a friend’s apartment, and much to my surprise he had bought a full-sized video game, known as Space Invaders. Since this was the first video game I ever played, I was feeling a touch of nostalgia, so he directed me to the company, where I too bought one. After being bit by the bug, a couple of years later I added to my big boy toys, when I purchased my favourite pinball machine. Bobby Orr Powerplay.

At the time when I made the initial purchase, I was introduced to a woman by the name of Dallas, who was the owner of a company known as Toronto Coin Machine Exchange, also known as The Original Pinball Exchange Club. Dallas and her husband run the company that sells, services, and repairs various pinball and video machines. The company is based in Hamilton, but they work all over both the GTA as well as Ontario.

Over the years, I’ve kept in touch with Dallas, and every so often, I think about buying another machine (presently I have my eyes on adding a Dome Hockey game to my collection. In the meantime, I enjoy my two machines, and they are near and dear to my heart.

In more recent times, one of the machines was damaged during a move, but Dallas and Toronto Coin came to the rescue. Not only did they help repair the machine, but they performed maintenance that was long overdue. The machine is now back up and running, and I’m having as much fun with it now as I did when I first bought it 20 years ago.

When I mention to others that I own these machines, I’ve been surprised to find out that many others also have games in their basements, and enjoy playing them for hours on end. Some parents feel that they not only keep the kids occupied, but they enjoy both knowing that their kids and their friends are having fun, but also that they know where they are and close by. In addition, given that a lot of people are cooped up, inside, and looking for some different activities. you just may want to consider adding these toys to your household. They aren’t overly expensive and you’ll be surprised at all the fun you and the family can have.

If you’re ever looking for a video game, pinball machine, jukebox or in need of repairs to one that you already own. don’t hesitate to reach out to Toronto Coin.

Toronto Coin Machine Exchange
http://www.pinballexchange.com/
416-789-1806

In Need of a Party Planner?

August 26, 2020David Lipton Comment

As everyone knows, I often try to promote small and neighbourhood businesses on my blog. In my particular neighbourhood, Cathy Siegel owns the go-to store in midtown Toronto for anything and everything you would need for a party.

The store is called Party Rock and is located on Avenue Road between Lawrence Avenue and Wilson Avenue. Party Rock is a party supply and rental shop that has everything that you would need for a party – from balloons, to loot bag goodies. If you’re looking for a themed party, she’s got everything from Star Wars themed balloons, napkins, plates, and cutlery to whatever craze is hot at the moment. A lot of her party items are unique, so you won’t be able to find them in many other places.

Looking for everyday gifts? Party Rock carries it all – from funky, fun socks to games the whole family can enjoy. Sending the kids to overnight camp? Cathy’s selection of fun pillows, stationery and bunk decorations can’t be beat. There are countless aisles of decorations, toys, and stuffers for any holiday that you can think of. In more recent times, because everyone seems to be focused on puzzles, she’s started stocking a lot of different varieties, in all sizes and all levels of difficulty.

Cathy will also supply seasonal items, such as pool toys and swimming gear, and special occasion items, such as sombreros and piñatas for Cinco de Mayo. In addition, she’s able to do a variety of different balloons displays that include arches, names and numbers.

Cathy and her staff also make for wonderful party consultants. People are known to use her for bar mitzvahs and bat mitzvahs, where she’s able to tie the party theme together with matching invitations and decorations. She’s also more than willing to source out items for you – just because she doesn’t have it in-store, doesn’t mean she won’t be able to get her hands on it. Whether you’re having a kids birthday party, celebrating a special occasion, or if it’s a large-scale event like a bar mitzvah or engagement party, Cathy will be able to handle all of your party needs.

Once you’re inside Party Rock, you will be like a kid in a candy store! And for the record, she has the candy too!

Party Rock
1919 Avenue Road
647-966-0019
CathyPartyRock@gmail.com

Designs of a True Business

August 19, 2020David Lipton Comment

For this blog, I’d like to talk about one of the first suppliers that I used when I was starting up my second business, Minus H2O.

As many of you know Minus H2O manufactures super-concentrated cleaning products. The company began as a passion product with the goal of reducing carbon emissions and plastic solutions, while simultaneously saving consumers and businesses a significant amount of money on their cleaning supplies

In the early days of Minus H2O, one of the many items on my to-do list was to create labels for our various products. At the time, we had already designed a company logo, but as I was learning more about this new industry, I realized that labels for bottles were a whole separate area of design. Since I’ve always felt that it is better to use somebody who has prior experience with specific projects, off I went in search of someone who has designed labels for consumer packaged goods.

Through another one of my colleagues, I was introduced to a gentleman by the name of Oneil Lewis, who worked as a freelancer graphic artist….specializing in consumer packaged goods. Oneil manages his own company, Simple Representations, and I’ve been using his services, from time to time, over the past three years.

Amazingly, Oneil and I have never met in person. The first time, we connected was on the phone and he simply asked me for some information about the company, the text for the label (he even suggested I include such item as ingredients, descriptions, and instructions), and lastly that I sent him to send him the company logo. A few days later, and the first version of the label arrives, and he’s nailed it….capturing 90 percent of what I needed, leaving only a few minor modifications to be done.

In more recent times, I faced a challenge where somebody had asked me for a prototype of a package that we presently don’t have. Since the package also requires a label, I called up Oneil and told him that I needed some help in mocking something up. Since he knew that I really didn’t have much of a budget, he simply asked me to pay him if and once I was successful in getting the contract.

Rather than just a supplier, Oneil is the definition of a true partner. He looks out for my well-being and tries his best to help me put my best foot forward,. because he knows that if I succeed, he succeeds. It’s always great to work with someone in a business who is enthusiastic, talented, and a pleasure to deal with. Thanks for everything, Oneil.

Simple Representations
Oneil Lewis
416-509-0299

A Blast from the Past

August 12, 2020David Lipton Comment

This post will be something a little different, but I’m always trying to give a shout-out to businesses that offer great service.

Not everyone knows, but many years ago, maybe due to nostalgia or trying to hold onto some of my youth, I bought a full-sized Space Invaders video game and a full-sized Bobby Orr pinball machine. At the time I purchased the machines I was still living at home, so my business partner put up with my nonsense and allowed me to keep them in the boardroom.

Just to take things to the next level, I reached out to Bobby Orr, himself, and asked if he could possibly come by my office to autograph the pinball machine. Much to my delight, he said the next time he was coming to Toronto, he would stop by my office. A couple months later, all of a sudden, my receptionist comes into my office saying that there was a Bobby Orr here to see me (as an aside, the receptionist was much younger, and had no idea who Bobby Orr was). I immediately came out of my office, greeted him, and took him into the board room where he signed both the playing surface and side of the pinball machine.

A few years later, when we ended up moving offices, I needed to come up with a place for the two machines to go and took up a family member’s offer to store them in an area of their building that was unused.

Fast-forward to the present day, and I was told by my relatives that I had to move the machines as they were going to be renting out the space. When I came by to move the machines, my heart sank. Even though I had left them well protected, unbeknownst to me someone else moved them to a different room and the glass artwork (the main front panel is known as the back glass) of the Bobby Orr pinball machine had been broken into about 15 different pieces. This machine was about 40 years old and I was at a loss as to how I could possibly fix it.

I started doing some research and learned a heck of a lot more than I ever knew about pinball machines (look forward to another blog about this). After searching all over North America. I was directed to a place in Cole Harbour, Nova Scotia called Classic Playfield Reproductions. Upon doing some more digging, I discovered they have the licensing rights to reproduce the various parts of a pinball machine (including the backglass artwork). Talk about a niche market!.

I reached out to them by email, got a very quick reply, and seeing how I was in Canada, they did me a favour and reduced the cost which was originally in US dollars. I placed my order online and not three to four days later, a UPS package arrived and very tightly, carefully, and safely packaged inside, was the back glass for my pinball machine.

I did a side-by-side comparison and the artwork looked bang-on! Even the part of the artwork that had a mirror backing matched (there was another supplier who indicated their mirror looks more like a grey / silver paint). It was so closely matched that you couldn’t tell it was a reproduction.

Now I know not everyone has a pinball machine and requires the services of this company, but it’s cool to see the niche workings of a business like this…and from a Canadian town….the home of Sidney Crosby, no less. In fact, maybe they’re on to something, as it seems that what’s old is new again, and I am hearing of more and more people who are buying pinball machines for their homes and offices (you can get some for as low as $500.00)

To the folks at Classic Playfield Reproductions who helped me out when I was stressed about finding a critical part to my machine, and for taking such good care of me, thanks for everything!

Classic Playfield Reproductions
https://classicplayfields.com/

Slam Dunk Customer Service

August 5, 2020David Lipton Comment

In my more recent blogs, aside from highlighting local businesses, I have attempted to feature companies from other parts of Canada or from around the world. While this particular business does have a showroom in Toronto, the majority of the business they do is online, and most of their products are shipped to international destinations.

The Sports Poster Warehouse is owned by a gentleman who I’ve personally known for many years, Neil Flagg. Given Neil’s passion for sports, when he finished school he set up his own company which as the name would suggest, specializes in sports-themed posters. Neil sells anything from older, hard-to-get, vintage posters, to posters of today’s most popular players and teams. In fact, his products are so up to date that usually within a few hours of a championship trophy being awarded (i.e. Superbowl, World Series, etc.) Neil will have posters in stock.

In addition. Neil also offers a number of health-related posters that are not strictly sports-related, but athletic in nature. His tens of thousands of posters are easily grouped into categories on his website and range from as little as five dollars to as much as $20.00, and all sorts of points in between.

The website is easy to navigate, and you can place your orders 24 hours a day, seven days a week. Depending on where you live, you could get your posters delivered in as little as 24 hours or a bit longer.

There’s always someone available to answer questions on the phone, and Neil specifically is knowledgeable—not with just his business, but sports and sports trivia as well.

While a lot of his business comes from individuals who just want to put a poster up in their room, he also sells to businesses like sports bars, gyms, and offices.

Many years ago, I remember having posters of my favourite teams and athletes up in my room, and despite technology, it seems that this is still something that many people like to do. Check out his website and throw him a sports trivia question while you’re at it.

The Sports Poster Warehouse
416-696-8353
sportsposterwarehouse.com/

Salbro Bottles…A Package Deal

July 22, 2020David Lipton 2 Comments

As some of you know, not too long ago, my business partner and I started a second business called Minus H2O, where we manufacture ultra-concentrated cleaning products. The company began as a passion project with the goal of reducing carbon emissions and plastic pollution, while also saving consumers and businesses a lot of money.

In the early stages of developing the product, we knew that we would need bottles, and one of my colleagues recommended I contact a local company, known as Salbro Bottles.

I first reached out to them a couple of years ago and ever since, they’ve been amazing to deal with. I had originally explained that we were a startup, and were unfamiliar with consumer packaged goods. One of the owners and his colleagues walked us through the process of recommending bottles, sending samples, and assisting us in making the best choice possible for our initiative.

Since that time, Minus H2O has grown and Salbro has also been very good to us when we’ve had special requests or need special orders. They also took the time to help me with a presentation, where I needed 500 empty bottles to show a retailer how much plastic pollution they’ve been emitting.

Aside from their willingness to help, it’s great to be dealing with a company that’s looking ahead long-term. While many businesses these days would rather make money on the first sale, this company is determined to build a lasting, long-term business relationship.

Salbro Bottles has recently been purchased by TricorBraun, another packaging company, but the Toronto staff remains the same. What’s even more important is that the company vision has remained consistent and they’ve been true to their word. They’re just as helpful today as when I first met them.

If you’re ever in need of different bottles and packaging material in bulk, I highly suggest you give them a try!

Salbro Bottle
http://www.salbrobottle.com/
905-850-1190

Pandemic Puzzles and Catello Toys

July 15, 2020David Lipton Comment

As the family puzzler, today I am tagging David out, so I can tag in, with an SQM pick of my own. My name is Miriam. I’m David’s wife and the Operations Manager, here at SQM.

While the rest of the world found jigsaw puzzles during the pandemic shutdown, I trailblazed many moons ago: I am confessing to a long term love for puzzling. I’m particular about my puzzles – they need to be busy with lots of detail to keep my interest piqued. They should amuse me, keep me engaged and be something that I want to keep looking at. I long since settled on Heye puzzles, as my jigsaw of choice.

Fast forward to the pandemic of 2020 and the world caught up to me. Puzzles were out of stock in every store, online and families were trading them as precious commodities. And with good reason: they are great indoor family projects (I say this and yet, neither David nor my daughter would deign to help me with one of them…), test your patience and work your brain.

I came across a fabulous company from Quebec, in my hunt for my perfect puzzle: Castello Toy Store. Their website was a breeze to navigate and was updated constantly, as stock fluctuated. The prices were great (compared to other companies that saw an opportunity, charging outrageous prices at the height of the pandemic) and shipping was included. Customer service was happy to speak with me, directly, to answer any questions that I had (bonus..in English!) and my puzzle was promptly delivered to my doorstep in just a few days.

Hopefully (with a little bit of luck and a lot of science), we won’t be forced back into a stay at home order. Yet, even if we are taking baby steps to go out again and poking our noses outside, I will puzzle on in my pyjamas, with puzzles delivered right to me, from Castello Toys.

Castello Toy Store
www.castellojeu.com
1-855-538-3383

Leitner Headsets Stands Behind their Product

September 4, 2019David Lipton 2 Comments

Although my blogs are often related to the Toronto area or the region I live in, SQM is an international company, so I’m always excited when I have the chance to spread the word about businesses in other areas of the world. Today, I’m glad to be able to put a spotlight on a company that is based in the United States and ships its product to many other countries.

Since I spend a good chunk of the day on the telephone, a number of years ago I decided that instead of straining my neck, I’d start using a headset (on a related note, wow does it make a difference….it is much more comfortable). While I have had several different headsets over the past decade, last year my business partner hooked up a wireless version that is built by a company called Leitner Headsets. The base is actually plugged into the phone, but the headset itself has no wires attached and is charged when sitting on the base.

While the headset is quite comfortable and reliable, over the past couple of months an issue has come up where the headset disconnects, lights flash, and it doesn’t work. Since the headset wasn’t even a year old, I was getting mildly irritated, as I thought it would be a pain to fix, since the product was from the United States. Nonetheless, I decided to call up Leitner Headsets to see what could be done. On the first call, I was quickly connected to a gentleman, who immediately found my account. He was extremely pleasant to deal with, and since he seemed to be quite knowledgeable, we ended up trying to troubleshoot to see if he could guide me through fixing the problem. At the end of a short call, he told me that someone would check back with me in a couple of days to see if the issue was resolved, and if it wasn’t they would simply send me out a new headset.

The very next day, the initial problem occurred again, but before I called them back, I decided to wait to see if I would get a call. I didn’t expect anyone to call me back, but sure enough two days later, on the day that they said they would follow up with me, they actually did! This second employee seemed confident that she could fix the issues, she asked if it would be okay to take me through some additional steps before sending me out a replacement headset. Since the staff have a-can do attitude and the issues weren’t mission-critical, I was fine with giving it another shot.

Again, the fix seemed to work for a couple of days and then I started running into the same issues again. A few days later, I received another follow-up call, and when I explained to them it was still broken, they immediately said that they would send me a new headset.

After the call, I received a couple of emails, including a note indicating that my headset was on the way, as well as a status update, and although they indicated that it may take up to a week before the new headset would arrive, three days later I received the package. Even the package showed me that I was dealing with a customer-centric organization, as there were two stickers on the outside of the box. The first indicated that the package was “picked with customer love by Mitch” and “thanks for being a loyal customer since 2018”

But that’s not all! On the day that I finally got around to opening the box, much to my surprise, the company includes a handful of candies in the package I can’t recall every receiving an added surprise, like this, and this small gesture certainly put a smile on my face.

For these days where I’ve often said that successful companies stand behind their product, Leitner was great at troubleshooting and when they realized that wasn’t going to work, they sent me a replacement with no fuss, meaning no stress on my end. They have a great product and clearly a great culture that is focused on customer service. They are a pleasure to deal with, and I highly recommend them for your headset and telecommunications needs.

Leitner Headsets
212-230-4525
leitnerheadsets.com

Unparalleled Experience

August 14, 2019David Lipton Comment

Several months ago, I heard about a popular Middle Eastern restaurant that had opened up in Toronto called Parallel. The restaurant is owned by the Ozery Brothers, of Ozery Bakery fame, and the creators behind the popular pitas that are available across the country and in some select locations in the United States. The Ozery Bakery has been around for more than 20 years and has grown from a small family owned bakery to a staple for alternative bread products. The Ozery Brothers’ new restaurant is sure to become a staple for Middle Eastern cuisine due to the great food, wonderful ambiance, and the overall unique experience that it has to offer.

Where the Ozery Bakery was the creation of just Alon and Guy; Parallel is a collaboration between Alon, Guy and their brother, Aharon. The addition of Aharon is apparent in how the space, location, and ambiance of the restaurant differs from that of Ozery Bakery. By having the three brothers all collaborate together, putting their individual skills and tastes into the restaurant, they have created a restaurant that is bursting with flavour and style.

Parallel itself is a small, open-concept space that seats about 75 people. An interesting aspect of the restaurant is that it backs onto the kitchen, allowing diners to see what is happening behind the scenes. The decoration is minimal, though the art pieces that are on the walls, are statement pieces and draw the eye. The high ceilings and the trains that can be seen through the window, give the restaurant a chic, yet warm, the ambiance that is reminiscent of a working, living warehouse.

Now, don’t be fooled by the location or the modern ambiance. The food is steeped in tradition, and the dining experience is based in the community. The menu is all about shareable items and diners can share beer and food with the table. This adds to the overall experience and charm of the restaurant and makes Parallel a great place for a friendly get together, a date, or a relaxing night out.

The menu offers dishes that suit all likes and dietary lifestyles. Parallel offers gluten-free, vegetarian and vegan-friendly options, while also offering a selection of dairy, gluten and meat dishes. The menu is not overly extensive, but there is enough variety that diners feel like that they can sample a wide variety of flavourful food and non-alcoholic and alcoholic beverages.

The acquaintance who told me about the new restaurant raved about how great it was and told me that they had already decided to go back. They were very excited, but there was a problem; it was so busy, they had to make a reservation a couple of weeks in advance and they didn’t know if they would be able to wait that long. Now I don’t know about you, but when there is a waitlist that long, I know that I have to go and see for myself what the craze is about.

So that’s exactly what I did… two weeks after I had made my own reservation.

When I arrived, my guest and I were immediately greeted and escorted to a table that had already been set. The server was great; they were personable, friendly, and full of suggestions. There was a great variety of food and beverages available, and the atmosphere was lively. The Parallel salad was tasty, and the fried cauliflower was amazing! The mushroom dish was unique and delicious. The flavours of each dish were mouth-watering and memorable. They were plated attractively and were a decent portion size; though I will admit that I found the restaurant to be a little bit on the expensive side, the food and the experience was well worth the money. I can’t wait to go back again and explore more of their menu, because if the food is as flavourful as the cauliflower or the salad, I know that I am in for an exciting treat.

Living in Toronto means that there are tens of thousands of restaurants that are available to choose from; and it has become increasingly difficult to find a unique, fun, and delicious restaurant that stands out. That being said, Parallel is one of those restaurants that is unique, memorable, and different, and in my humble opinion, everyone should try it and see for themselves how great it is.

Parallel is closed Monday and Tuesday, but it is open every other day of the week, offering both brunch and dinner. So, whether you are looking to try a new type of cuisine, impress a dinner date, or have a fun, relaxing brunch with friends or family, Parallel is unparalleled in providing great food and a great atmosphere, and you should definitely stop by to check it out.

Parallel
(416) 516-7765
www.parallelbrothers.com

Customer Service That is Well-Done

August 14, 2019David Lipton Comment

A few weeks ago, my neighbour came running outside, jumped into his car and drove off. When he returned, I had to ask what had happened. He told me that he and his wife didn’t have any dinner made, so they had decided to order food from the Grill Gate. Despite living in the area for ten years, I was not familiar with this restaurant. My neighbour told me that I had to try the Philly cheese sandwich.

Now I have been to Philidelphia and have tried an original and authentic Philly cheesesteak sandwich. My family decided to try Grill Gate on my neighbour’s suggestion.

The resturant has a small menu, they focus on cheese steaks, cheese burgers and eggplant parm cheese burger.

The restaurant itself is quite small, it can hold up to about 25 people. It is an authentic mom and pop shop. It is owned and operated by a husband and wife team. They originally ran a food truck and it became so popular that they opened up their own place.

They also have BIG orders of fries. They get their burger buns specially made by a local bakery.

My daughter had a sandwich and it was so big that she saved the rest for lunch for the next day. It is now her fun spot, where she takes friends.

When I was there, the server asked me “how are the first few bites tasting?” I liked that as I thought that was quite personal, instead of the generic “how is everything?”

The food is reasonably priced and it is a great place with great food.

I am not a big fan of uber eats, but the restaurant does have an account with it. Use this if you can’t make it in for a dine-in meal.

It is a great place for a quick bite to eat or for take out.

I thank my neighbour for his suggestion.

(416) 631-1167
www.grillgate.ca

Taking Customer Service Into Account

July 31, 2019David Lipton 2 Comments

Sensors Quality Management Inc. is coming up to its 26th year in business. Many years ago, when we first started out, I was fortunate that a few of my friends in accounting assisted me from time to time when we needed help with the books….the dreaded financial books!

When we got to the point where we needed an actual accountant, I had initially reached out to my good friend and lawyer, Mitchell Rose, who immediately recommended a colleague of his who he had met during university: Brian Bossin.

Brian’s accounting firm is named Bossin, Tin Yan Chartered Accountants, and right from our first meeting 20 years ago, I knew that Brian was going to be the perfect fit for both myself and SQM. Brian was clearly experienced and knowledgeable enough to deal with larger corporations, but also patient enough and willing to work with smaller, local businesses.

Unlike the bigger firms that often nickel and dime you as soon as you pick up the phone, Brian and his colleagues are more understanding, and are willing to take calls without running the meter, or meet from time to time to provide advice and direction.

In addition to doing the accounting for SQM, over the years, Brian has also taken care of my personal income taxes, done taxes for other family members, worked on other business-related projects, assisted me with various government applications and paperwork, and played a role in providing me with advice on tax and estate planning.

During the 20 odd years that I’ve known Brian, it’s become increasingly clear that he is knowledgeable and experienced with many facets of both personal and business accounting, and for areas in which he is not an expert, he can often direct me to somebody who is. I know that his advice and expertise are just a telephone call away.

Whether you’re looking for somebody to handle personal matters or your business, I highly recommend you consider Brian and the team at Bossin, Tin Yan Chartered Accountants for all of your accounting needs.

Bossin, Tin Yan Chartered Accountants
416-492-8484

Dialling Up Great Customer Service

July 17, 2019David Lipton 1 Comment

Many of the blogs that I write about are based on my own experiences, and while I try to write stories about my travels and encounters outside of Toronto, I do realize that many of my topics are centred on the Greater Toronto Area.

However, this story is about a Canadian company, and while they are here in Toronto, they’re also right across the country. I’ve written about them in the past, but I feel like it is necessary to mention them again.

For many years, my cell phone and cable provider has been Rogers. One of the reasons behind this is because when I ran into a problem several years ago, I came into contact with a customer representative who was extremely helpful and kind. Ever since then, I’ve kept in touch and she’s always been able to help me out whenever I’ve been in a pickle.

In more recent times, she’s taken on another position within the company but has been thoughtful enough to direct me to employees as kind as herself. Back a few weeks ago, I had a software problem with my phone, which then turned into a hardware problem. I realized I needed a new phone and reached out to one of my new contacts at Rogers—John.

I first connected with John when I was looking to reduce some of the costs connected with my services. At the time, John made a few adjustments, so I ended up with more features and services while at the same time, reducing my monthly costs.

Fast forward to a few weeks ago, when my phone had died and I reached out to him in a little bit of a panic, because like many people, my phone was like my life and I needed it to be working for various reasons. On top of that, my phone was fairly new…only two years old…and should have been operational. Even though John works on the west coast, he got back to me within minutes of me sending him an email, asked me what the issue was, and told me that if I could give him a bit of time, he would work on a solution.

In less than an hour, he got back to me and gave me a number of options—all but one of them involved a new phone without any extra charges or long-term commitments. Once I made my decision, I received my new phone just two days later and I was back up and running in no time.

You would expect a company in telecommunications like Rogers to understand the urgency of uptime, and clearly, they do from the way that John and some of his other colleagues work.

To tell you how Rogers is evolving as a company, years ago if I had a problem with my bill, phone, or other services, and I had to call Rogers, the hair would stand up on the back of my neck because the entire process was often quite frustrating.

In more recent times, they seem to be changing with the era and adapting to the growing need for good customer support. I now know that I can count on Rogers to stand behind their services, and support me when I need them.

Rogers
1 (855) 381-7834
www.rogers.com

Ensuring You Use the Right Insurance Company

July 10, 2019David Lipton Comment

This week, I’d like to write a blog about Intact Insurance, however, I’m going to take a slightly different perspective on the subject.

Insurance is one of those industries that touches just about everyone, whether or not you own a house, rent an apartment, drive a car, or run a business. As one of my colleagues says, “you can never have enough insurance”. Most people deal with an insurance company or a broker on a somewhat regular basis, and while buying insurance typically comes down to the cost, I would think that it’s always better and easier to be dealing with an insurance company that has a good reputation in the industry.

Oftentimes, I hear stories about insurance appraisers and adjusters that try to pay as little as possible for claims or make it very difficult for one to resolve their claims or issues. That said, this story is meant to look at an insurance company from a different angle….

A couple of years ago, my 90-year-old aunt tripped on a mat, fell, and broke her hip while shopping at a grocery store. As a result of this accident, a lawsuit was filed as my aunt was incurring a number of significant expenses associated with her injuries. As the lawsuit progressed, we began dealing with a lawyer for the insurance company that was representing the grocery store.

Although I often hear horror stories about dealing with lawyers in such cases, the lawyer representing my aunt was pleasantly surprised by the insurance company’s approach to handling the situation. While many insurance companies would have dragged the process out for as long as possible, given my aunt’s advanced age, all parties involved were looking for a reasonable solution so that my aunt could return to normal life as soon as possible. While it’s difficult to put a price tag on such a terrible accident, and my aunt didn’t necessarily feel that she received as much money as she deserved, the willingness of the insurance company to move the process along was very much appreciated. It was truly a breath of fresh air to see both the lawyer and insurance company treat my aunt respectfully and professionally, while simultaneously looking out for their interests as well. After the case was settled, I took the time to call the President of Intact Insurance to acknowledge how their in-house lawyer handled this difficult matter in a professional and respectful way.

During the conversation, the President mentioned that Intact Insurance attempts to be a different type of insurance company, and treats people the way their employees would want to be treated themselves. While many companies in the industry say this, very few put their words into practice, however, I can tell you firsthand that Intact Insurance really does have this kind of culture and approach.

Again while I realize that purchasing insurance often boils down to price, I highly recommend that you at least look at Intact Insurance for your insurance needs. They are truly an excellent company to deal with.

Intact Insurance
www.intact.ca

A Reye of Sunlight at the Gym

June 19, 2019David Lipton Comment

This week, I’d like to talk about a personal trainer who has gone above and beyond the call of a regular trainer.

For over 30 years, I have been a member of the Columbus Centre’s gym / fitness club. Over my time there I’ve gotten to know many of the staff and personal trainers. One of the trainers who I find myself chatting with about anything from sports, to business, to life in general, is a gentleman by the name of John Reyes.

John works at the Columbus Centre part-time, a personal trainer, and has also recently become a registered kinesiologist. While the kinesiology work that he does is at a separate clinic and has nothing to do with the Columbus Centre, he often uses his knowledge, education, and experience in kinesiology when working with his clients as a personal trainer.

A number of weeks ago, I decided to pick his brain as I was having some difficulties loosening up, even though I stretch regularly. It just seemed that despite my ongoing efforts, I was extremely tight, which was impacting my ability to properly complete some of my exercise routines. John suggested a few stretches and within a short amount of time, these stretches seemed to be working, as I seemed to be improving.

A couple of weeks later, I came back to him again because I was still tight…I just couldn’t loosen up completely. Even though John was only there once a week, he would try and line up his times with mine and take me to one of the fitness rooms where he would help me stretch. These kinds of stretches were challenging in that you need a second person to help do them properly.

We figured my loosening up would take a few weeks of stretching on my own, in addition to his assistance. True to his word, after some time I was once again making good progress and returning to normal. While I’m sure other trainers could have assisted me with the stretches, I believe that John’s background in kinesiology very much helped get me moving in the right direction.

If anyone is looking for a personal trainer, or someone to help them with their stretching and range of motion, I highly recommend John Reyes.

John Reyes
J-rey636@yahoo.ca

Nothing’s Tougher Than a Burton

June 12, 2019David Lipton Comment

For transparency purposes, I will say right off the bat that the person I am writing about just so happens to be my next-door neighbour, however, this article is based on work that he has done for my family.

Back about three years ago, my 90-year-old aunt fell in a grocery store and broke her hip. Because we felt that the grocery store was responsible for her fall, we quickly decided to retain a lawyer who specialized in personal injury law. While there is certainly no shortage of advertisements for these types of lawyers on TV and in newspapers, I had the good fortune of knowing one who lives 20 feet away from me: Jonathan Burton, who works at Gluckstein Lawyers.

The fact that he was my neighbour and lived nearby was only one factor in deciding to use his services for my aunt. Jonathan has been practicing law for a number of years, and my research indicated that he was extremely experienced, well respected by his colleagues, and specializes in personal injury law. From the beginning, I could tell Jonathan knew how to handle the situation. Whether it was quickly drafting up a letter, scheduling meetings with my aunt and myself, or just organizing his work the way he does, I was able to see that I made the right decision.

Over the course of the case, there were certain objectives that needed to be completed, and Jonathan always made sure to give us the information and heads up in advance. He was always prepared for upcoming activities, and we could tell that we were in good hands.

A few weeks ago, we had a scheduled mediation. For those who are unaware, before you are able to arrange a date for certain types of trials, in Ontario, you have to participate in mandatory mediation. This involves a third, unbiased party, working with both sides to find common ground. and a settlement that both can live with. It may come as a surprise to many, that the majority of cases are settled at mediation and never end up going to trial.

We were fortunate in that we had a good mediator handling my aunt’s case. Jonathan presented himself in a professional manner and dealt with the mediator and opposing lawyer in a skillful way. The other party was open to a settlement, and after a few hours of discussion, the case was settled.

I truly believe that one of the main reasons the case was settled was because of Jonathan’s reputation amongst his colleagues in the legal profession. Jonathan was never rude in his dealings and treated people with respect and honesty. He was always willing to listen, however, he recognized that he was there for his clients’ best interests. I often hear of lawyers who are rude, bullies, and not open to discussion, however, when you take on tactics like these, I believe you do it at the disservice of your clients.

I wouldn’t wish my aunt’s situation on anyone, but if you do need a personal injury lawyer, I highly suggest Jonathan Burton.

Jonathan Burton
Gluckstein Lawyers
416-408-4252
burton@gluckstein.com

Cooking Up Five Star Customer Service

May 29, 2019David Lipton Comment

Caplan’s Appliances, on Weston Road, south of Eglinton Avenue, is a family-founded appliance store that first opened its doors in the 1940s. Their recently renovated store has a wide selection of brands to choose from, including: Maytag, Whirlpool, Bosch, Sub-Zero, and Wolf, to name a few. In addition to the long list of brands which they represent, a few years ago they opened up a separate Miele showroom right across the street from the main store.

The owner of Caplan’s, Bob Caplan, is an old friend of mine, and I have been doing business with Bob and his family for many years. Since I know he treats everyone like he treats me…he probably treats others much better :-)…I’ve always been recommending him to my family and colleagues who have been in need of appliances.

I’ve visited Bob’s store many times before, and I felt that it was time I give his store a shout out, based on my most recent experience there. Back a couple of months ago, I was in the market for a new stove for my aunt. My aunt is 93, living on a fixed income, and Bob was aware of this. Instead of selling us a high-end appliance, Bob had given the salesperson a heads up and they were able to find us a good quality stove at a reasonable price.

In addition, Caplan’s will offer to deliver the new appliance and take away the old one. In my aunt’s case, we needed added assistance because the stove was a gas range, and it’s not something you can just easily unplug from the wall. As a result, you need a gas fitter to disconnect the old one and install the new appliance. As it turns out, the salesperson was kind enough to find me a gas fitter and coordinated the timing so we were able to remove the old stove at the same time as they brought the new one in. The fact that they were willing to go the extra mile to help out my aunt for what amounted to a small purchase, just shows how much they care about their business and their customers.

Aside from the gas fitter, Caplan’s has partnerships with other people in the trades, including interior designers, builders, and construction companies. Bob is truly a one-stop solution for all of your appliance needs.

Caplan’s has been around for a long time, and they understand the value of having a customer for life. Whether you’re looking for a starter or base type of appliance, upgrading to a new model, looking to redo your kitchen and get high-end appliances, Bob and his team are there for you.

Caplan’s Appliances
416-767-1655
https://www.caplans.ca/