Author: David Lipton

Top 5 Unique Gift Shops in Toronto

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Toronto is a metropolis of great finds, and it’s with no doubt that we’ve all had to deal with shopping for that perfect gift for that special someone. Gift-giving involves the intricate process of really knowing someone well: You should know about their passions, preferences, and whether or not they would appreciate a certain type of gift from you. To make your life a bit easier, we’ve created our very own top 5 unique gift shops in Toronto!

1. Labour of Love: Located in the heart of Toronto’s historic Cabbagetown neighborhood, 223 Carlton Street, is Labour of Love. This shop’s gifts reflect its namesake, as there’s a wide variety of hand-crafted jewellery and lifestyle products, quality paper goods such as greeting cards, notebooks, and journals, and a unique assortment of kitschy pick-me-ups!

2. Kid Icarus: This shop located at 205 Augusta Avenue is the place to go for the best indie and contemporary gifts. This shop takes pride in their Canadian handmade goods and its own line of greeting cards and gift wrap! Finally, This shop is the home of quality gifts for the creative soul.

3. Outer Layer: Located at 577 Queen Street West is a shop that has cards and fridge magnets that are out of this world! When you step into this shop and ask, “This is really random, but do you have…,” chances are that this shop most certainly has it! With staff members who are dedicated in helping you find that perfect, personalized gift, Outer Layer is the place to go for fantastic advice and finds!

4. Easy Tiger Goods: For well-made home décor items, paper and leather goods, and unisex apparel, visit 1447 Dundas Street West! This shop strives to connect item creators with customers by gathering a selection of goods that are made with love and integrity. Every item has a story, and you can begin your own when you step into this shop!

5. Gifts from the Earth: Whether you need to bring a splash of beauty and colour into someone’s office, home, or garden, this shop located at both 346 Queen Street West and 320 Danforth Avenue is the place for you. From high-quality mineral specimens, to fossils, spiritual items, and jewellery made by local artists, the items in this shop will uplift anyone’s spirit!

 

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Top 5 Unique Dining Experiences in Toronto

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What makes Toronto great is that tourists and Torontonians alike get to truly explore the city through its unique culinary concoctions. Since we all know that great food should always come with great memories, we present our top 5 unique dining experiences in Toronto!

1. O.Noir: Test your heightened senses when you enter the pitch-black dining hall of this restaurant! Run by a team of visually-impaired wait staff, this restaurant gives its customers insight on what it’s like to be blind.

2. 360 Restaurant: Get a breathtaking view of the city when you dine from high above at the CN Tower, and enjoy some unforgettable cuisine by an award-winning team led by Chef de Cuisine John Morris and Food and Beverage Director Peter George.

3. Mysteriously Yours: A fan of dinner theatre, comedy, and murder mysteries? This restaurant consists of a hilariously fun and interactive performance that involves the audience members themselves! At the end of a performance, the audience gets a chance to solve a murder mystery and win prizes.

4. Rawlicious: From thirst-quenching watermelon salads, to beautifully made vegetable spring rolls, Rawlicious serves platters of super healthy and nutritious food. This restaurant has a clear conscience when it comes to eating – there is no wheat, meat, dairy, and refined sugar in anything that they serve their customers!

5. Medieval Times: Knights, horses, armor, weapons, and a castle. At Medieval Times, you don’t enjoy a mere dinner, but a feast while watching an epic battle of steel and steed! Be in awe as the stone walls of this 11th century castle come to life right before your eyes.

 

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Top 5 Must-Attend July Events in Toronto

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School is out, and the summer is here! How will you be enjoying the next few months? Whether it’s spending time with your kids, or taking a tour of the city, our list will provide some fun ideas. This week, we are presenting fellow Torontonians our pick of the top 5 must-attend July events!

1. Matilda The Musical: Starting July 5th, experience this musical hosted by Mirvish Productions that features a fascinating story about a girl armed with a vivid imagination. Be inspired by how Matilda dares to challenge fate and forge her own path. Being the winner of over 50 international awards, this musical is a must-see.

2. Summerlicious: Running between July 8th to 24th, this prix fixe food event is something that should not be missed by anyone. For the next few mouth-watering weeks, you can enjoy great food and drinks, take part of a photography contest, and even experience three-course menus at over 220 restaurants in Toronto!

3. Honda Indy Toronto: Between July 15th and 17th, race through all that Honda has to offer you. From a world of automobiles, motorcycles, power products, and even racing simulators, to live entertainment, driver autograph sessions, and interactive exhibits, what this event has to offer is off the beaten track!

4. Cirque du Soleil – Luzia: Starting July 29th, you can experience a dream-like performance that takes you to an imaginary Mexico. Explore and test your senses as you become enveloped in beautiful acts inspired by the combination of “light” (luz) and “rain” (lluvia).

5. VELD Music Festival: Between July 30th and 31st, be electrified with this showcase of over 30 internationally acclaimed EDM acts. Love electronic music by The Chainsmokers, DeadMau5, Flume, and DVBBS? The VELD Music Festival will feature them along with many other artists!

 

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OtterBox’s Phone Cases are Out-of-the-Box!

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One of the reasons why I often hesitate to upgrade my mobile phone / devices is because I am quite hard on them, and frequently drop them.

That said, when I recently got my spiffy new Samsung Galazy S7, I knew that I needed to protect it from damages given the cost, and the importance of having a working device.

Soon, after receiving my new phone, my sister-in-law introduced me to a protective case made by a company known as OtterBox. OtterBox cases are shock and drop resistant, and when she showed me her phone covered with one of the cases, I immediately noticed the added weight to an otherwise sleek phone. In addition, the phone certainly didn’t look very attractive, but as my sister-in-law said, “neither does a phone with a cracked screen that is all scratched up”. By the end of the conversation, it was clear to me that this purchase was a no-brainer, and the case was well worth the price.

While I was originally going to order a case online, I decided to call my local Best Buy, who had the case in stock, and was willing to match the online price (kudos to Best Buy for going after sales aggressively). Half an hour later, with some help from the Best Buy staff, I had my phone in the case, and was ready to hit the road.

The quality of the case is truly fantastic, and while a bit challenging to put on the first time, it really does what it is meant to do… protect your device. Although, I would say that when I get dirt on my phone screen, it takes a while to clean it up. However, once you get the hang of it, it becomes much easier to clean.

I should also mention that since there are a lot of counterfeit products in the marketplace, I highly recommend spending an extra few dollars and buying it from either OtterBox’s official website or a reputable retailer.

While having a phone encased in something heavy and bulky takes away from its sleekness, it is nonetheless better than a broken phone. Fortunately, I haven’t dropped my new phone yet, however, if and when I do drop it, I know it will be very well protected.

OtterBox
855-688-7269
otterbox.com

 

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Say “Roger, Roger” to Rogers’ Excellent Customer Service

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Similar to many other Canadians, I’ve been using Rogers for phone, internet, and cable services for countless years. While I’ve had complaints, I’ve also had good experiences when dealing with some of their great customer service representatives.

Recently, two of my special offers were coming to an end, and I reached out to a representative to see what could be done about the pricing. In addition to receiving help, the representative even went out of their way to assist me in obtaining a new phone, and once I received the new phone (a spiffy, new, Samsung Galaxy S7) the representative helped me figure out all the new features, apps, etc. Being a Blackberry user for the longest time, I really appreciated them making the transition to a new device go as smoothly as possible.

Based on my recent interactions, and how the representatives took care of me, I believe that Rogers is truly making significant improvements in their customer service. In almost all cases, they have been able to help me out and keep me as a satisfied customer.

In the end, despite the ever-evolving world of telecommunications, I think that Rogers will be able to keep up with the needs of their customers.

Rogers Communications
1-855-381-7834
rogers.com

 

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Links Road Animal and Bird Clinic Excels in Pet and Family Care

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Several years ago, my wife, daughter, and I adopted a rabbit, Hopper, who had previously lived at my daughter’s daycare. We used to take care of Hopper during the summer months and the holiday season, so when the daycare staff changed and the rabbit was no longer receiving the attention he deserved, we welcomed the adoption.

With our newfound responsibility of being pet owners, we wanted to take Hopper to an animal clinic for regular check ups, however, it wasn’t easy to find a clinic for small animals. Eventually, we discovered the Links Road Animal and Bird Clinic with its friendly, helpful, and accommodating staff. In addition to the great service, the clinic was also reasonably priced.

When we first adopted Hopper, we knew that he was already an older rabbit, and over the past few weeks, he seemed to be experiencing some health issues, so my wife took him to the clinic. The vet took one look at him and informed my wife that he was not doing well. He had clearly lost a lot of weight, and by completing a quick exam, the vet could tell that Hopper was experiencing kidney failure. Sadly, the vet’s recommendation was to put Hopper to sleep, to avoid any unnecessary pain or suffering.

My wife was obviously shocked and saddened by this news, and immediately called me to figure out what to do. Although the clinic was near its closing hours, the staff members did not rush my wife, and instead suggested that my daughter and myself come over, so that everyone could say a final good-bye to the family pet.

It was a very upsetting time, and the staff members not only took good care of Hopper, but took care of us as well. They were very patient with us as we had a final cuddle and bid farewell, and even gave me a treat that we knew Hopper enjoyed, so that we could at least send him off on as sweet a note as possible.

The staff members at Links Road Animal and Bird Clinic were very compassionate and made a bad situation as easy to deal with as possible. I would like to thank them for all of their help, support, and care over the years.

Hopper, you will be sorely missed.

Links Road Animal and Bird Clinic
41 The Links Road
Toronto, ON M2P 1T7
416-223-1165
thelinksroadanimalclinic.com

 

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Top 5 Toronto Staycation Ideas

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This week, we present to you another one of our “Top Lists”! Have you ever wanted to get away for the weekend, but find that a vacation would be too time-consuming and require a lot of planning? If you find yourself stuck in Toronto this weekend, then this list will help you make the best of it! Here is our pick of Toronto’s top 5 staycation ideas:

1. Book a Hotel: Check your friends or family into a hotel of choice for a few nights. When you arrive at the hotel, unpack and spend your day in the pool, enjoy some spa treatments, and try some fine wine while dining at the hotel’s restaurant. We highly recommend the One King West Hotel, the Fairmont Royal York Hotel, and the Thompson Hotel!

2. Take a Culinary Tour: Book a tour with The Culinary Adventure Company to experience Toronto’s culinary and historical diversity. Meet with chefs, artisan food producers, butchers, and bakers on a Food Tour, enjoy a seven-course gourmet picnic and a tour of vineyards on a Culinary Adventure, or take a class on how to make cheese! Whatever you choose to do, you will have a delicious staycation experience.

3. Go to the Beach: You can spend your weekend relaxing, catching some sun, playing volleyball, biking, and even rollerblading at Bluffer’s Park Beach! Due to its proximity to the Scarborough Bluffs, you and your family or date can end the weekend with a beautiful view. A visit to the Toronto Island beaches will be just as delightful and safe, as Toronto has high beach water quality standards.

4. Visit a Water Park: Put a splash of fun in your weekend by visiting a water park such as Kidstown! While children can enjoy features such as the tipping bucket, slide, splash pad, and wading pool, adults can have a picnic on the grassy area. Did you know that Kidstown is also free of cost? Another great water park to visit is the one at the Great Wolf Lodge. Make sure to check out their newest Wolf Tail ride!

5. Explore a Historical Site: If you love history and culture, then Black Creek Pioneer Village is a great place to immerse yourself in the customs, lifestyles, and surroundings of early Toronto residents. This month, you would not only get to explore the pioneer brewery, but also participate in The Battle of Black Creek – a revolutionary war re-enactment! In addition, the village offers many fun activities for children. Casa Loma is also a great place to visit if you are curious about Gothic Revival architecture!

 

 

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Top 5 Rooftop Patios in Toronto

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Here is another one of our “Top Lists”! Summer is almost here, and the desire to catch up with friends has never been greater. When you are in the company of an amazing friend, a must-have is a restaurant that is just as amazing. Toronto is famous for its many restaurants – from board game cafés such as Snakes and Lattes to pitch-black dining rooms at the O.Noir. However, it is Toronto’s rooftop patios that are on our radar this week. They do not only offer amazing food, but also allow you to fully enjoy the summer sun. Here is our pick of Toronto’s top 5 rooftop patios:

1. Pauper‘s Pub: Located at 539 Bloor Street West, this rooftop patio is in the heart of the Toronto Annex. It is the perfect place to try out the pub’s delicious beverages menu on a Friday night or the weekend. From non-alcoholic drinks to draughts, to tallboys, Pauper‘s Pub has a beverage for everyone.

2. Madison Avenue Pub: This pub is located at 14 Madison Avenue, and it is home to not only a lovely rooftop patio, but the home of fantastic food and live music. This pub also has a distinct British flair. The decorated walls, brass fittings, and comfortable booths make for a memorable experience.

3. The Flight Deck: Part of The Pilot and located at 22 Cumberland Street, the Flight Deck is the restaurant’s recipe for success. You would not only get to bask in the sunlight, enjoy the cool breeze, have some cold drinks, and make new friends, but also enjoy how it is away from the hustle and bustle of the city’s streets.

4. Sky Yard: Located at 1150 Queen Street West is the Drake Hotel’s roof top patio. The Sky Yard is truly a hidden gem in Toronto, as it is decorated with a very modern aesthetic, and has speedy and friendly customer service.

5. Jazz Bistro: If you and your friends love jazz music, then this rooftop patio located at 251 Victoria Street is the place to be on a hot summer’s day. Its unique atmosphere, coupled with a seasonal cocktail menu, give it a well-deserved place in our top 5 picks. The knowledgeable staff members are a fantastic bonus.

Other worthy mentions include Jack Astor’s and Milestones, both of which have locations in downtown Toronto and are always ready to provide stellar customer service.

 

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Top 5 Things to Do Between Now and the End of May

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This week, we are sharing another one of our “Top Lists”. There have been countless events so far in the month of May. These include, but are not limited to, Canadian Music Week, Victoria Day fireworks, and concerts for Beyoncé, Justin Bieber, and Selena Gomez. As for the rest of May, here are our top 5 picks:

1. Doors Open Toronto Festival
From May 28th to 29th, buildings across Toronto will open their doors to the public! This will be the perfect time to visit museums, art galleries, and some of Toronto’s great historical sites.

2. Contact Photography Festival
Until May 29th, Toronto celebrates the 20th anniversary of the Contact Photography Festival. Both local and international artists are getting their work featured in museums and art galleries. Visit one of the participating venues to get inspired by Toronto’s top talents!

3. Inside Out Film Festival
Starting May 26th, the TIFF Bell Lightbox will host films about and made by members of the LGBT+ community. In addition to the films, the festival will feature panel discussions, artist talks, and art installations.

4. Toronto’s Chocolate Tour
Satisfy your sweet tooth on May 29th by sampling sweets made by Toronto’s chocolatiers and bakers. Guided-tours through the beautiful Fashion District will be available to introduce you to the best sweets that the city has to offer.

5. Murder Mystery Scavenger Hunt
A curator has been murdered, and it will be up to you connect the dots and solve the mystery on May 29th. Visit the Royal Ontario Museum to participate in a gripping tale of greed, lust, pride, and revenge.

 

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Toronto Zoo is the Habitat for Everyone

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For many years, I’ve been a big fan of what is considered a crown jewel of the GTA…The Toronto Zoo.

The Zoo is a place that I never get tired of visiting, over and over again. Every time I go there, whether for the arrival of a new baby animal, the beautiful scenery, or to just walk, jog, or hike around, there’s always something new and interesting going on. 

Aside from just visiting with the family, the zoo also has a number of education and camp programs, which include: school visits, zoo camps, youth badge programs, adult programs, and overnight stays. Whether it’s the Critter Cruisers for toddlers aged 2 to 4, the EnviroRangers program for ages 4 to 14, or the adult Zoo Membership program, there truly is something for everyone and every age group.

An exciting and upcoming event this weekend is International Migratory Bird Day, when The Toronto Zoo, in collaboration with Parks Canada, will be helping visitors learn to identify local birds as well as provide short guided bird walks. As for the rest of this month, you can look forward to World Turtle Weekend, the Walk to Make Cystic Fibrosis History Day, and the Raise Your Glass For Rhinos event.

While the zoo is an amazing place to visit at any time of year, one tip that I have for you is to consider going during either the early spring or the fall. At these times of year the weather is neither too hot nor too cold and the animals are generally more active.

Toronto Zoo
2000 Meadowvale Road
Toronto, ON M1B 5K7
(416) 392-5929
torontozoo.com

 

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Top 5 Things to Do on Mother’s Day

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Every once in a while, people ask us for recommendations on places to go and things to do, both in Toronto and around the world. To answer these requests, we’ve decided to change things up a bit, and while SQM Picks normally highlights a specific business or an organization, from time to time we will be sharing some of our “Top Lists.” On that note, with Mother’s Day right around the corner, we present to you the Top 5 Things to Do on Mother’s Day:

1. Visit a Spa and Hair Salon
Show your appreciation for your mother’s hard work and dedication by taking her out to a spa and/or hair salon. She will love being pampered and appreciate the much-needed respite.

2. Take a Shopping Trip
Will the weather not be up to par on Mother’s Day? Taking a trip to another city to go shopping may just brighten up the day. You can even get 50% off your bus ticket when you become an SQM Representative!

3. Eat a Healthy Brunch
Explore your city for a restaurant with a healthy menu, and then take your mother out to brunch there! She will love your consideration for her health, and be pleasantly surprised by how healthy food can be delicious at the same time.

4. Visit an Art Museum
Toronto has numerous cultural institutes that warrant a visit. Which special exhibitions or permanent collections would interest your mother? From the Bata Shoe Museum to the Art Gallery on Ontario, there is something for everyone. Don’t forget to keep a lookout for Mother’s Day specials.

5. Plant Some Flowers
Give your mother some flowers that will last more than a couple of weeks in a vase. Purchase some flowers and basic garden tools to get started on this activity. Whether you plant a garden full of flowers for or with your mother, it will show how much your love for her grows and grows.

 

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LED Bulbs are a Bright Idea

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Normally, I would highlight a business or an organization, however this week, something has been on my mind, as I’ve been debating about the usage of LED bulbs.

While some people say that LED bulbs help them save money, others say the opposite. Most people say that the bulbs save the most energy and last longer if they are of good quality, however, the biggest challenge to their acceptance may be that they are expensive.

That said, there are occasionally significant savings on the bulbs, by keeping an eye out for sales and online coupons. By applying this method, a $15.00 to $20.00 LED bulb could become only $5.00 to $7.00, which makes it easier to justify the purchase.

One thing to keep in mind is that you may run into an issue with the dimmer switches, which must be compatible with the new bulbs.  I’m told that some dimmers can cost up to $100.00, so you have to keep this in mind when considering a changeover.

Recently, when one of my friends built a new house, it was twice the size of their old one, but they have insisted that they are paying the same electricity bill as the old house, mainly because of the new LED bulbs.   

The debate continues, but I am nonetheless very happy with my LED bulbs. They save on energy, can be purchased at a significant discount, and have the bonus of helping the environment.  In the end, whether you are converting one room at a time or all the rooms at once, LED bulbs seem like a bright idea.

Toronto Hydro Corporation
500 Commissioners Street
 Toronto, ON M4M 1B4
(416) 542-8000
torontohydro.com

 

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Best Buy Is Plugged Into Customer Service

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A few months ago, I went into Best Buy because my daughter needed an iPad keyboard case.  Since there was a case on sale and it was a brand name that we had trusted over the years, we bought it immediately.  A couple of weeks later, however, the case had a crack in the corner, so we had to return to the store for a replacement.

During the second visit, my daughter chose a case of the same brand as last time, but decided on a different colour.  Apparently, this colour case was not on sale and was approximately $30.00 more without then discounted model.   When we were doing the exchange, I informed the employee about what had happened to the last case, and she immediately obtained approval from a supervisor to provide the added courtesy of allowing my daughter to choose the different coloured replacement at no additional cost.  When my daughter and I left the store, it was with a smile on both of our faces.

Our smiles turned into frowns when a few weeks later, the case had yet another crack.  Perhaps it was due to a manufacturing issue, as the crack was in the same location as the last one.  By this time, my daughter was very upset and annoyed with the brand (note to brands…even 10 year olds have a say in certain purchase decisions).

When we went back to Best Buy once more, we picked out a new case, made by a different company.  Although this case was now $10.00 more than the previous case, we reasoned that it would be worth it if it worked properly.  At the service desk, I again explained why we were back at the store, and that this is now the third time in less than a month that we were having issues with the original product / brand. Immediately, the employee apologized for what had happened and did an exchange for us, again obtaining management’s approval to exchange the product at no additional cost to us.  Once again, when we left the store (a third time), my daughter was happy with her new case, and I was happy with not having to pay again and again for an item.

The Best Buy employees that we encountered were efficient, pleasant, and knowledgeable and clearly attempted to put the customer first.  With the increase of online retailers, sales and electronic stores like Best Buy have taken a hit, however, based on my recent experiences with the store’s excellent customer service, I would suggest that there are still numerous benefits to doing business with such a company.

Whether it is the chance to actually experience the product before you buy it, the company’s willingness to price match, and perhaps most importantly, demonstrated commitment to putting the customer first, I believe the company is heading in the right direction.

Best Buy certainly seems to be plugged into customer service….well done!

Best Buy Canada
1-866-237-8289
bestbuy.ca

 

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Union Lighting & Furnishings Brighten My Day

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When my wife and I bought our house, several years ago, it was in great shape, but required some updates to the decor.  Since one of the areas we wanted to update was the lighting fixtures, a friend suggested we visit Union Lighting & Furnishings. When we arrived at the location, we were met with a huge showroom that had lights for every price and every style.  We were able to find just about everything that we needed, fairly quickly, with the help of knowledgeable employees.  Ever since then, we have always gone back to the store for any of our lighting needs.

Recently, we decided to make the move to LED bulbs, and switch over all of our pot lights…over 40 bulbs!  Since the bulbs were on sale, and I had government coupons for $5.00 off (to a maximum of five bulbs_), I went straight to Union Lighting & Furnishings.  However, I soon discovered that because I needed 50 bulbs, in order get the government discount, I would have to visit the store again and again.  I was confused as to why the government wanted to promote the purchase LED bulbs, yet only limit them to 5 at a time….but that’s a discussion for another time.

Union Lighting & Furnishings, however, were the light at the end of the tunnel.  They honoured the discount for all the bulbs in one visit, and assured me that they would take care of the accounting and added work on their end.  On top of that, it turned out that the sale was only held for the previous generation of LED bulbs, and not the new ones that I had been informed about by an employee, but Union Lighting & Furnishings honoured that as well.

From my first visit to the store over eight years ago, I have been amazed by the company’s commitment to excellent customer service.  Whether it’s their product knowledge, the availability of a large selection of styles and models, or the way that employees go above and beyond to guarantee the satisfaction of their customers, Union Lighting & Furnishings truly brightens my day!  I highly recommend giving them a visit for all of your lighting needs.  You won’t be kept in the dark 🙂

Union Lighting & Furnishings
1491 Castlefield Avenue
York, ON M6M 1Y3
416-652-2200
unionlightingandfurnishings.com

 

 

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Putting the Fun Back in Customer Service

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A few weeks ago, I read an interesting article about how bricks and mortar retail stores in North America have been losing the battle against online retailers. In the Information Age, online retailers have the edge of easy browsing, fast and free shipping, and customer reviews – all from the comfort of one’s own home.

If traditional retailers are going to be successful, they must step up their game and think outside the box, so as to not lose their customers. It’s been suggested that one of the ways that retailers could do so is to make visiting the stores more fun. People truly want to go out and have a memorable experience, and at the same time, companies need to improve customer loyalty and retention. For example, Chapters / Indigo has cozy seats for customers who love to read, while some grocery stores have cooking demonstrations to entice customers shopping for food and kitchen products, and a few clothing stores and restaurants invite local bands to play music for the customers.

Given the fact that bricks and mortar retail stores in North America are losing customers and online retailers are becoming more effective and prominent, bricks and mortar retailers have to learn to entertain and bring more fun into the experiences they are delivering. I encourage everyone to look out for the fun retailers… they are the ones whose employees seem the most passionate, provide great customer service, and make it worth a trip outside of the house.

 

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