Tag Archives: London

Walmart’s Improving Customer Service

While many people shop at Walmart for deals based on low prices (but even that is debatable), I have never heard of anyone recognizing them for providing excellent customer service.  Today, I am going to do just that!

Over the holidays, we were cleaning out my daughter’s dresser drawers and came across a Walmart bag with a new pair of snow pants (with the tags still on) that were purchased last year.  Seeing how my daughter grows really quickly, these brand new snow pants no longer fit, so I decided to take a shot in the dark and brought the snow pants with me on my next trip to Walmart at Bathurst and Centre, to see if I could return them.

Surprisingly, despite it being a busy time of year, the line moved quite quickly.  When I got to the front of the line, I told the woman working that I did not have the receipt, so she tried looking up the snow pants in the system but couldn’t find them.  She then called over a manager who took the pants into the back room and returned saying the item would now scan into the system.  The woman immediately processed the return and gave me a store credit for the value of the pants.

Completely unrelated, a couple days later, my dad gave me a call and told me the bundle buggie I bought him three months earlier was broken since a wheel had fallen off.  I picked up the buggie and took it back to Walmart where I ironically spoke with the same woman who helped me with the snow pants.  She told me to go into the store, grab a new buggie and come back to her desk to process the exchange even though I did not have the receipt….again!

When I returned to her desk, she called over the manager to authorize the exchange, who did so immediately, and within a few minutes I was once again on my way…..and very pleased with how things were handled.

I must say how impressed I am with the employees and managers working at Walmart.  In less than a week, I had two great customer service experiences that demonstrate Walmart stands behind their products.  If Walmart continues to get their customer service right, they are going to be an even more successful company than they already are.

Walmart Canada
1-800-328-0402
www.walmart.ca

 

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Top 5 Must-Attend July Events in Toronto

School is out, and the summer is here! How will you be enjoying the next few months? Whether it’s spending time with your kids, or taking a tour of the city, our list will provide some fun ideas. This week, we are presenting fellow Torontonians our pick of the top 5 must-attend July events!

1. Matilda The Musical: Starting July 5th, experience this musical hosted by Mirvish Productions that features a fascinating story about a girl armed with a vivid imagination. Be inspired by how Matilda dares to challenge fate and forge her own path. Being the winner of over 50 international awards, this musical is a must-see.

2. Summerlicious: Running between July 8th to 24th, this prix fixe food event is something that should not be missed by anyone. For the next few mouth-watering weeks, you can enjoy great food and drinks, take part of a photography contest, and even experience three-course menus at over 220 restaurants in Toronto!

3. Honda Indy Toronto: Between July 15th and 17th, race through all that Honda has to offer you. From a world of automobiles, motorcycles, power products, and even racing simulators, to live entertainment, driver autograph sessions, and interactive exhibits, what this event has to offer is off the beaten track!

4. Cirque du Soleil – Luzia: Starting July 29th, you can experience a dream-like performance that takes you to an imaginary Mexico. Explore and test your senses as you become enveloped in beautiful acts inspired by the combination of “light” (luz) and “rain” (lluvia).

5. VELD Music Festival: Between July 30th and 31st, be electrified with this showcase of over 30 internationally acclaimed EDM acts. Love electronic music by The Chainsmokers, DeadMau5, Flume, and DVBBS? The VELD Music Festival will feature them along with many other artists!

 

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