Tag Archives: Customer Service

Sweet Mother’s Day Gift

Baking is love…and we are all doing it these days!

Just before the pandemic, SQM was working on a project that involved a local startup: The World’s Best Vanilla Company. The original goal was to import the highest quality Madagascar vanilla to sell to the foodservice industry, but due to COVID-19, the strategy had to change.

Everyone was staying at home and baking, so the company decided to start selling to consumers. Some people use the vanilla for baking, or for making ice cream—many high end bakeries and ice cream parlours in the city purchase this company’s vanilla for use in their products.

In addition, other people buy vanilla because they want to make their own vanilla extract.  A lot of people don’t realize how simple the process is.  Slice the vanilla pods lengthwise, run your knife over the beans, scraping them out, and steep them in alcohol for approximately three months. The result is some of the best-tasting vanilla extract on the planet, to cook and bake with at your leisure.   This is a great way to undertake a fun family project, while saving yourself some money at the same time.

The World’s Best Vanilla Company also sells vanilla extract gift bottles. The bottles come in two different sizes and they make amazing gifts for people looking for something different.  Lately, we have been seeing people buy a bottle for themselves, and one (or more) for a friend.

Mothers Day is coming!  If you’re looking for a unique gift for Mom (and if you are lucky, she will bake for you…), or looking to support a small business, I highly recommend you check out The World’s Best Vanilla Company. Happy baking!

The World’s Best Vanilla Company
416-847-1029
https://www.worldsbestvanilla.com/

 

Add Comment

How To Celebrate Valentine’s Day During The COVID-19 Pandemic

Like all holidays celebrated recently, this year’s Valentine’s will be slightly different from the rest. Whether you’re in a lockdown, quarantine, or just trying to stay safe during the pandemic, there are still plenty of ways to celebrate the Valentine’s Day long weekend with your loved ones:

Treat yourself: Whether or not you’re in a relationship, it is always important to take some time (especially during the holiday season), to treat yourself. Order from your favourite restaurant, binge-watch your favourite tv show or do whatever it is that you find relaxing. Make an effort to have some valuable “me time”.

Romantic Dinner: There is no shame in the take-out game! This is the perfect time to support your local small businesses. Where possible, pick up the food directly from the restaurant instead of using UberEats or SkipTheDishes.

Cook at home: Show off those cooking skills you learned during lockdown/quarantine! If you’re looking to enhance your cooking skills, consider staying in and cooking, using ingredients from high-end grocery stores, such as Pusateri’s or Bruno’s Fine Foods. Cooking as a couple is a great way to bond.

Splurge On Dessert: Dessert is arguably the best part of any meal. If you or your significant other has a sweet tooth, here are some of our favourite bakeries in Toronto that you should try:  Bobbette & Belle have an excellent variety of artisanal pastries that you can order online, R Bakery Cafe boasts excellent customized cakes, as well as an impressive breakfast menu, The Rolling Pin has different daily flavours for their cupcakes, Dufflet Pastries allows you to mail a cookie to your loved one for Valentine’s, and Phipps Bakery has an assortment of unique pies and cakes to choose from.

Afternoon Tea: You are cordially invited to high tea at The Windsor Arms, which is currently offering a tea at home for 2 program. The package also comes with a variety of scones, sandwiches, and cakes. 

Gourmet Chocolates: You could go the old-fashioned route and get your partner a nice box of chocolates. SOMA Chocolate Maker has unique shapes and custom orders, Ambience chocolat carries gourmet chocolate boxes, and The Chocolateria has chocolate bars, cookies, and an assortment of gifts.

Take your date outdoors: Skating is a way of getting out and getting some great exercise—although you have to book in advance. Skating rinks that are available for booking are High Park, Nathan Phillips Square, Mel Lastman Square, and Rosedale Park.

Volunteer in a soup kitchen: At a time when everyone’s trying to help others, you could consider putting off your date night to deliver foods to the homeless or help out at a soup kitchen. Some kitchens and food banks around Toronto that are accepting volunteers include the Daily Bread Food Bank, and The Salvation Army.

DIY Vanilla Extract Kits: If you’re buying your partner a gift, why not get them something from the World’s Best Vanilla Company! I’m involved with this company and want to let you know about the Valentine’s Day version of our popular, Make Your Own Vanilla Extract bottles.

Just add your choice of alcohol, follow the instructions, and in a few weeks, you will have some amazing extract to bake with.

If you’re interested, check us out on Facebook or email info@worldsbestvanilla.com

Wishing everyone a safe and happy Valentine’s Day!

 

Add Comment

The Most Important Meal of the Day

In Praise of the Perfect Diner Breakfast

If anyone’s in the mood for a classic American breakfast, there’s a quaint diner called Norval Pancake Factory at 71 Mountainview Road North in Georgetown, that serves some amazing waffles, pancakes, omelettes, and other brunch items.

I first stumbled across the diner when it was at a different location, about 15 years ago. It was the first time I met Effie, the owner of Norval Pancake Factory. Effie is superb when it comes to customer service—she’s great at making sure both the service and food are excellent. The restaurant serves anything from all-day breakfast to club sandwiches, and of course, pancakes. At one point, they switched over to a fancier night diner, but to my knowledge, they’ve switched back to doing breakfast.

All the food is served hot and fresh. I once ordered a club sandwich and it took a little longer than average to get it to my table because they were grilling the chicken and bacon fresh. The meals are good portions, and everything is reasonably priced.

I was a little concerned about dining in, because I haven’t dined in many restaurants over the past few months, but it was great to see that the booths were separated by plexiglass, staff were all wearing face masks, and tables were spaced out appropriately. Effie visited tables just as she used to and asked how everyone’s meals were. Staff were extremely friendly, well trained, and familiar with the menu.

If you’re looking for somewhere to grab some unique breakfast items (smarties pancakes, cinnamon apple pancakes, and caramel pancakes), I highly recommend Pancake Factory.

Norval Pancake Factory
905-873-9080
http://www.thenorvalpancakefactory.com/

 

Add Comment

Top Ten Ways to Celebrate Thanksgiving During COVID-19

Obviously, this year’s Thanksgiving is going to look a little different from last. Family get-togethers will be much smaller—if they happen at all.  But that doesn’t mean you and your loved ones can’t have as much fun this Thanksgiving weekend. Here’s a list of ideas and events that are happening around the GTA.

1. Take a hike and enjoy nature:
Take the opportunity to get out and stretch your legs while the weather’s still warm! The Scarborough Bluffs has 11 parks featuring trails, gardens, and beaches along the shore of Lake Ontario. Rattlesnake Point Conservation Area in Milton has an amazing view of autumnal colours as the trees change with the season. The Elora Gorge Trail is also a favourite, as it showcases a 20m waterfall and 10km of scenery.

2. Fishing at Glen Haffy:
If recreational fishing is what you crave, Glen Haffy supplies rainbow trout from a hatchery, and visitors may fish from two ponds. The conservation area also offers a variety of nature trails that are ideal for bird watching.

3. Apple Picking:
Apples are in season! Carl Laidlaw Orchards, located in Brampton, are open Fridays, Saturdays, Sundays, and holiday Mondays for September and October. Chudleigh’s is also open for apple picking and has an animal farm and hiking trails for visitors to enjoy. Tickets must be purchased in advance. They are busy, so plan to go early to avoid lineups!

4. Take a drive in the country
It’s the perfect time of year to take a relaxing road trip out of town—go and pick up a pumpkin or some corn from your local farmer and enjoy the fall colours along the way. Take a trip up to the Apple Factory to get your fill of specialty products, or drive up to Collingwood to get a view of Blue Mountain.

5. St. Jacob’s Market:
Drive out to St. Jacob’s Market near Waterloo for a variety of different specialty vendors that include baked goods, books and toys, handmade crafts, and meat and seafood. You also have the option of purchasing a Market Meal Kit for 2 for $35, which includes cheese, dinner buns, a mini peach pie, and more. The market is open every Tuesday, Thursday and Saturday.

6. Picard’s Peanuts:
There is tons to do at Niagara-on-The-Lake!  Wineries, lunch on a patio, if the weather permits, and don’t forget to hit up  Picard’s Peanuts for some freshly roasted peanuts and unique snacks, such as potato chip covered peanuts, chocolate covered marshmallow and sponge toffee and chocolate-covered peanuts.

7. Support a local restaurant:
Take a well-deserved break and have a night out. Order in from your favourite local restaurant or dine out to help support local businesses. There’s no need to stress yourself out over cooking a Thanksgiving feast!

8. Have a picnic:
Organize an outdoor picnic or BBQ at a local park. There are a number of parks around Toronto that have firepits and BBQs available, or you have the option of bringing in your own grill. High Park, Centennial Park, and Earl Bales Park all allow visitors to bring their own grill.

9. Virtual Oktoberfest:
The Kitchener-Waterloo Oktoberfest has moved its event entirely online. On October 9th and 10th, tune into their stream to enjoy both live and pre-recorded events, including cowbells and yodelling, keg tapping, and Oktoberfest trivia.

10. Stay active:

Before the weather gets too cold, now’s the perfect time to get out and go for a bike ride or a jog. Enjoy the fresh air as you take a walk down to the beaches. ActiveTO has extended major road closures into October to encourage more space for cycling and walking. Road closures change from weekend to weekend, so check their website for updates.

Happy Thanksgiving! Be well and stay safe.

 

Add Comment

A Nostalgic Pastime of Mine

Photos: Awesome Bobby Orr pinball machine - CBSSports.com

As mentioned in a recent post of mine, many years ago, in my younger days, like many teenagers, I often went to arcades to play either pinball or video games.

When I was in my 20’s, I was over at a friend’s apartment, and much to my surprise he had bought a full-sized video game, known as Space Invaders. Since this was the first video game I ever played, I was feeling a touch of nostalgia, so he directed me to the company, where I too bought one.  After being bit by the bug, a couple of years later I added to my big boy toys, when I purchased my favourite pinball machine. Bobby Orr Powerplay.

At the time when I made the initial purchase, I was introduced to a woman by the name of Dallas, who was the owner of a company known as Toronto Coin Machine Exchange, also known as The Original Pinball Exchange Club.  Dallas and her husband run the company that sells, services, and repairs various pinball and video machines.  The company is based in Hamilton, but they work all over both the GTA as well as Ontario.

Over the years, I’ve kept in touch with Dallas, and every so often, I think about buying another machine (presently I have my eyes on adding a Dome Hockey game to my collection.  In the meantime, I enjoy my two machines, and they are near and dear to my heart.

In more recent times, one of the machines was damaged during a move, but Dallas and Toronto Coin came to the rescue.  Not only did they help repair the machine, but they performed maintenance that was long overdue.  The machine is now back up and running, and I’m having as much fun with it now as I did when I first bought it 20 years ago.

When I mention to others that I own these machines, I’ve been surprised to find out that many others also have games in their basements, and enjoy playing them for hours on end.  Some parents feel that they not only keep the kids occupied, but they enjoy both knowing that their kids and their friends are having fun, but also that they know where they are and close by.  In addition, given that a lot of people are cooped up, inside, and looking for some different activities. you just may want to consider adding these toys to your household.  They aren’t overly expensive and you’ll be surprised at all the fun you and the family can have.

 If you’re ever looking for a video game, pinball machine, jukebox or in need of repairs to one that you already own. don’t hesitate to reach out to Toronto Coin.

Toronto Coin Machine Exchange
http://www.pinballexchange.com/
416-789-1806

 

Add Comment

In Need of a Party Planner?

As everyone knows, I often try to promote small and neighbourhood businesses on my blog. In my particular neighbourhood, Cathy Siegel owns the go-to store in midtown Toronto for anything and everything you would need for a party.

The store is called Party Rock and is located on Avenue Road between Lawrence Avenue and Wilson Avenue. Party Rock is a party supply and rental shop that has everything that you would need for a party – from balloons, to loot bag goodies.  If you’re looking for a themed party, she’s got everything from Star Wars themed balloons, napkins, plates, and cutlery to whatever craze is hot at the moment.  A lot of her party items are unique, so you won’t be able to find them in many other places.

Looking for everyday gifts?  Party Rock carries it all – from funky, fun socks to games the whole family can enjoy.   Sending the kids to overnight camp? Cathy’s selection of fun pillows, stationery and bunk decorations can’t be beat.  There are countless aisles of decorations, toys, and stuffers for any holiday that you can think of.  In more recent times, because everyone seems to be focused on puzzles, she’s started stocking a lot of different varieties, in all sizes and all levels of difficulty.

Cathy will also supply seasonal items, such as pool toys and swimming gear, and special occasion items, such as sombreros and piñatas for Cinco de Mayo. In addition, she’s able to do a variety of different balloons displays that include arches, names and numbers.  

Cathy and her staff also make for wonderful party consultants. People are known to use her for bar mitzvahs and bat mitzvahs, where she’s able to tie the party theme together with matching invitations and decorations.  She’s also more than willing to source out items for you – just because she doesn’t have it in-store, doesn’t mean she won’t be able to get her hands on it.  Whether you’re having a kids birthday party, celebrating a special occasion, or if it’s a large-scale event like a bar mitzvah or engagement party, Cathy will be able to handle all of your party needs.

Once you’re inside Party Rock, you will be like a kid in a candy store!  And for the record, she has the candy too!

Party Rock
1919 Avenue Road
647-966-0019
CathyPartyRock@gmail.com

 

Add Comment

Designs of a True Business

For this blog, I’d like to talk about one of the first suppliers that I used when I was starting up my second business, Minus H2O.

As many of you know Minus H2O manufactures super-concentrated cleaning products. The company began as a passion product with the goal of reducing carbon emissions and plastic solutions, while simultaneously saving consumers and businesses a significant amount of money on their cleaning supplies

In the early days of Minus H2O, one of the many items on my to-do list was to create labels for our various products.  At the time, we had already designed a company logo, but as I was learning more about this new industry, I realized that labels for bottles were a whole separate area of design.  Since I’ve always felt that it is better to use somebody who has prior experience with specific projects, off I went in search of someone who has designed labels for consumer packaged goods.

Through another one of my colleagues, I was introduced to a gentleman by the name of Oneil Lewis, who worked as a freelancer graphic artist….specializing in consumer packaged goods.  Oneil manages his own company, Simple Representations, and I’ve been using his services, from time to time, over the past three years.

Amazingly, Oneil and I have never met in person.  The first time, we connected was on the phone and he simply asked me for some information about the company, the text for the label (he even suggested I include such item as ingredients, descriptions, and instructions), and lastly that I sent him to send him the company logo.  A few days later, and the first version of the label arrives, and he’s nailed it….capturing 90 percent of what I needed, leaving only a few minor modifications to be done.

In more recent times, I faced a challenge where somebody had asked me for a prototype of a package that we presently don’t have.  Since the package also requires a label, I called up Oneil and told him that I needed some help in mocking something up.  Since he knew that I really didn’t have much of a budget, he simply asked me to pay him if and once I was successful in getting the contract.

Rather than just a supplier, Oneil is the definition of a true partner.  He looks out for my well-being and tries his best to help me put my best foot forward,. because he knows that if I succeed, he succeeds.  It’s always great to work with someone in a business who is enthusiastic, talented, and a pleasure to deal with.  Thanks for everything, Oneil.


Simple Representations
Oneil Lewis
416-509-0299

 

Add Comment

A Blast from the Past

Bally - Pinball Machine - Bobby Orr Power Play - 1977 | HockeyGods

This post will be something a little different, but I’m always trying to give a shout-out to businesses that offer great service.

Not everyone knows, but many years ago, maybe due to nostalgia or trying to hold onto some of my youth, I bought a full-sized Space Invaders video game and a full-sized Bobby Orr pinball machine.  At the time I purchased the machines I was still living at home, so my business partner put up with my nonsense and allowed me to keep them in the boardroom.

Just to take things to the next level, I reached out to Bobby Orr, himself, and asked if he could possibly come by my office to autograph the pinball machine.  Much to my delight, he said the next time he was coming to Toronto, he would stop by my office.  A couple months later, all of a sudden, my receptionist comes into my office saying that there was a Bobby Orr here to see me (as an aside, the receptionist was much younger, and had no idea who Bobby Orr was).  I immediately came out of my office, greeted him, and took him into the board room where he signed both the playing surface and side of the pinball machine.

A few years later, when we ended up moving offices, I needed to come up with a place for the two machines to go and took up a family member’s offer to store them in an area of their building that was unused.

Fast-forward to the present day, and I was told by my relatives that I had to move the machines as they were going to be renting out the space. When I came by to move the machines, my heart sank.  Even though I had left them well protected, unbeknownst to me someone else moved them to a different room and the glass artwork (the main front panel is known as the back glass) of the Bobby Orr pinball machine had been broken into about 15 different pieces. This machine was about 40 years old and I was at a loss as to how I could possibly fix it.

I started doing some research and learned a heck of a lot more than I ever knew about pinball machines (look forward to another blog about this). After searching all over North America. I was directed to a place in Cole Harbour, Nova Scotia called Classic Playfield Reproductions. Upon doing some more digging, I discovered they have the licensing rights to reproduce the various parts of a pinball machine  (including the backglass artwork).  Talk about a niche market!.

I reached out to them by email, got a very quick reply, and seeing how I was in Canada, they did me a favour and reduced the cost which was originally in US dollars. I placed my order online and not three to four days later, a UPS package arrived and very tightly, carefully, and safely packaged inside, was the back glass for my pinball machine.

I did a side-by-side comparison and the artwork looked bang-on!  Even the part of the artwork that had a mirror backing matched (there was another supplier who indicated their mirror looks more like a grey / silver paint).  It was so closely matched that you couldn’t tell it was a reproduction.

Now I know not everyone has a pinball machine and requires the services of this company, but it’s cool to see the niche workings of a business like this…and from a Canadian town….the home of Sidney Crosby, no less.  In fact, maybe they’re on to something, as it seems that what’s old is new again, and I am hearing of more and more people who are buying pinball machines for their homes and offices (you can get some for as low as $500.00)

To the folks at Classic Playfield Reproductions who helped me out when I was stressed about finding a critical part to my machine, and for taking such good care of me, thanks for everything!

Classic Playfield Reproductions
https://classicplayfields.com/

 

Add Comment

Slam Dunk Customer Service

Toronto Raptors Official NBA Basketball Team Logo "We The North" Poster - Trends 2021

In my more recent blogs, aside from highlighting local businesses, I have attempted to feature companies from other parts of Canada or from around the world.  While this particular business does have a showroom in Toronto, the majority of the business they do is online, and most of their products are shipped to international destinations.

The Sports Poster Warehouse is owned by a gentleman who I’ve personally known for many years, Neil Flagg.  Given Neil’s passion for sports, when he finished school he set up his own company which as the name would suggest, specializes in sports-themed posters.  Neil sells anything from older, hard-to-get, vintage posters, to posters of today’s most popular players and teams.  In fact, his products are so up to date that usually within a few hours of a championship trophy being awarded (i.e. Superbowl, World Series, etc.) Neil will have posters in stock.

In addition. Neil also offers a number of health-related posters that are not strictly sports-related, but athletic in nature. His tens of thousands of posters are easily grouped into categories on his website and range from as little as five dollars to as much as $20.00, and all sorts of points in between.

The website is easy to navigate, and you can place your orders 24 hours a day, seven days a week.  Depending on where you live, you could get your posters delivered in as little as 24 hours or a bit longer.

There’s always someone available to answer questions on the phone, and Neil specifically is knowledgeable—not with just his business, but sports and sports trivia as well.

While a lot of his business comes from individuals who just want to put a poster up in their room, he also sells to businesses like sports bars, gyms, and offices.

Many years ago, I remember having posters of my favourite teams and athletes up in my room, and despite technology, it seems that this is still something that many people like to do.  Check out his website and throw him a sports trivia question while you’re at it.

The Sports Poster Warehouse
416-696-8353
sportsposterwarehouse.com/

 

Add Comment

Salbro Bottles…A Package Deal

As some of you know, not too long ago,  my business partner and I started a second business called Minus H2O, where we manufacture ultra-concentrated cleaning products. The company began as a passion project with the goal of reducing carbon emissions and plastic pollution, while also saving consumers and businesses a lot of money.

In the early stages of developing the product, we knew that we would need bottles, and one of my colleagues recommended I contact a local company, known as Salbro Bottles.

I first reached out to them a couple of years ago and ever since, they’ve been amazing to deal with.  I had originally explained that we were a startup, and were unfamiliar with consumer packaged goods. One of the owners and his colleagues walked us through the process of recommending bottles, sending samples, and assisting us in making the best choice possible for our initiative.

Since that time, Minus H2O has grown and Salbro has also been very good to us when we’ve had special requests or need special orders. They also took the time to help me with a presentation, where I needed 500 empty bottles to show a retailer how much plastic pollution they’ve been emitting.

Aside from their willingness to help, it’s great to be dealing with a company that’s looking ahead long-term. While many businesses these days would rather make money on the first sale, this company is determined to build a lasting, long-term business relationship.

Salbro Bottles has recently been purchased by TricorBraun, another packaging company, but the Toronto staff remains the same.  What’s even more important is that the company vision has remained consistent and they’ve been true to their word.  They’re just as helpful today as when I first met them.

If you’re ever in need of different bottles and packaging material in bulk, I highly suggest you give them a try!

Salbro Bottle
http://www.salbrobottle.com/
905-850-1190

 

Add Comment

You Can’t Beat the Smell of a Classic Bookstore

6 of the best used bookstores in Montreal | Curated

Hello blog readers!  It’s Miriam again and I have once again pushed David aside to share with you my SQM Pick!

I am so happy that summer is here.  Not because I am going anywhere or doing much of anything….the pandemic saw to that.  Since we are spending lots of time at home, I am, however, enjoying the effort that David and I have put into our backyard – new cushions for the outdoor furniture, new string lights, a bonfire pit and a hammock that my 14-year-old daughter loves to lie in and read under the shade of a tree.

While my girl loves to read – she doesn’t do it very often.  During the school year, homework becomes a priority, guitar lessons take over and playing competitive soccer three to four times a week, doesn’t leave a lot of downtime for pleasure reading.  With overnight camp closed for the summer of 2020, she has rediscovered her love of reading, with the help of a little store and a little tale that goes back 14 years to the small town of Bracebridge, Ontario.

We are one of the lucky ones, as my parents have a cottage in northern Ontario.  Every year, since Talia was a baby, we would go up on summer weekends and would inevitably end up walking around town.  It is there that we discovered the Owl Pen Bookshop, a used bookstore with all the charm that you would expect in cottage country.  Talia was always allowed to go in and choose herself a book and it became part of her cottage ritual.  Even when David and I didn’t go up with her and she went with my parents and her cousins, a trip to the Owl Pen was always worked in.  Fast forward to present day and the love affair with this bookstore has found renewed life in a pandemic era, where summer camp has to wait until next year and cell service at the cottage is seriously spotty.

It began a few weeks ago, when my parents were heading up north and we were still not “bubbling” with them yet.  Talia asked me if we could call Owl Pen and find out if they had books that she wanted and then maybe “my grandparents could do a curbside pick up for me”.  I called the store and Katherine (she and her husband took over the family store from her in-laws) answered the phone.  I explained that I was from Toronto and my daughter was a huge fan of her store.  I gave her a list of books that Talia wanted, she went to the shelf, pulled them all down for me, took an e-transfer payment, wrapped them up and brought them out to my mom when she pulled in front of the store.  Since then, Katherine has kept her eyes out for books that are on Talia’s list, puts them aside and even suggested reading that she thought Talia would enjoy.  When we head up north, our first stop is always the Owl Pen to pick up my daughters curated reading material.  

Yes, we could easily order these books online, but Talia, at 14 years of age, still loves the thrill of going to her favorite bookstore.  And I happily plunk down all the cash necessary to support her love of reading…and a small family business that provides outstanding customer service.

The Owl Pen Bookshop
58 Manitoba Street, Bracebridge, Ontario
705-645-1966
Ask for Katherine and remember: they only accept cash and e-transfer.

 

Add Comment

And the SQM Picks Goes To…

A few weeks ago, I wrote about ways to support local, small businesses that have been affected by COVID-19.  Now, while you are supporting these businesses, I’d like to hear about them.

Maybe there’s a local restaurant that has been having a hard time, but still cooking up your favourite dishes?  Perhaps there’s an employee at a retail store that you feel has gone above and beyond the call of duty to get you what you’re looking for?  Or it could just be a business that regularly and consistently provides top-notch customer service.

Nominate any business…large or small….and I will try to feature them in an upcoming post of SQM Picks.

Comment below with your nominations!

Be safe and be well.

 

Add Comment

Pandemic Puzzles and Catello Toys

A perfect match: The health benefits of jigsaw puzzles

As the family puzzler, today I am tagging David out, so I can tag in, with an SQM pick of my own.  My name is Miriam.  I’m David’s wife and the Operations Manager, here at SQM.

While the rest of the world found jigsaw puzzles during the pandemic shutdown, I trailblazed many moons ago:  I am confessing to a long term love for puzzling.  I’m particular about my puzzles – they need to be busy with lots of detail to keep my interest piqued.  They should amuse me, keep me engaged and be something that I want to keep looking at.  I long since settled on Heye puzzles, as my jigsaw of choice.

Fast forward to the pandemic of 2020 and the world caught up to me. Puzzles were out of stock in every store, online and families were trading them as precious commodities.  And with good reason:  they are great indoor family projects (I say this and yet, neither David nor my daughter would deign to help me with one of them…), test your patience and work your brain.

I came across a fabulous company from Quebec, in my hunt for my perfect puzzle:  Castello Toy Store.  Their website was a breeze to navigate and was updated constantly, as stock fluctuated.  The prices were great (compared to other companies that saw an opportunity, charging outrageous prices at the height of the pandemic) and shipping was included.  Customer service was happy to speak with me, directly, to answer any questions that I had (bonus..in English!) and my puzzle was promptly delivered to my doorstep in just a few days.

Hopefully (with a little bit of luck and a lot of science), we won’t be forced back into a stay at home order.  Yet, even if we are taking baby steps to go out again and poking our noses outside, I will puzzle on in my pyjamas, with puzzles delivered right to me, from Castello Toys.

Castello Toy Store
www.castellojeu.com
1-855-538-3383

 

Add Comment

How to Support Local Businesses During COVID-19

The past few weeks have been a trying time for many Canadians, both personally and financially.  One sector of the economy that has been particularly hard hit by the lockdown is local and small businesses. Unfortunately, many companies have been forced to close their doors, while others are struggling to make ends meet.  Although online support has been fantastic, there still needs to be more done instead of simply “liking” a post or photo.

Here are some simple ways that you can support local businesses:

1. Participate in Takeout Wednesday
Takeout Wednesday is just as it sounds. The idea was started by restaurant owners to raise awareness that while it may not look like it, many restaurants remain open for takeout and delivery.  So, every Wednesday, you can show your support by purchasing lunch or dinner from a local establishment.  Personally, I recommend, delivery, as it allows you to continue social distancing, and avoid crowded restaurant lobbies.

2. Purchase a Gift Card
If you don’t feel a need to buy anything at this time, you can still show your support by purchasing a gift card or credit for your favourite restaurants, stores, salons and spas.

3. Online Services
While it may not seem so, many local businesses are currently offering ways you can purchase their products or services from the comfort of your homes.  Check if your favourite place offers online purchases.

4. Tips
When possible, simply tip or give some extra money to the people helping out.  Whether it’s the delivery person or someone who may not necessarily be in a position that normally receives a gratuity, these days it is certainly appreciated by frontline workers.

5. Reschedule Instead of Refunding
If you have an event coming up, such as an appointment with your hairdresser or barbershop, simply reschedule for a later date instead of asking for a refund.  Even if you haven’t paid for anything, trust me, they will appreciate the support

6. Schedule an Appointment or Make a Reservation
Another way to support small businesses is by scheduling an appointment at a salon, spa or making a reservation for months into the future at your favourite restaurant.  While many services are on hold until the lockdown ends, many businesses are still willing to book appointments and take reservations.

7. Share
While liking a post is helpful to gain popularity, you can also share your own posts about the local business you support to raise more awareness and gain even more support.

8. Don’t Forget About Summer Contractors
While we are still under lockdown, you can still continue with any summer outdoor home improvement project, from fixing your roof to doing dome landscaping.  Seasonal workers only have a short window to do this work, so book now.

9. Donate
If you don’t shop locally, it is still great to show support.  You can simply make a donation by going to a gofundme page.

This virus has tested many Canadians and has been hard on everyone, however with a bit of help, we can all support local businesses until there is an end to social distancing.

 

Add Comment

How to Celebrate Mother’s Day in Lockdown

Coronavirus changing Mother's Day plans - WFMJ.com

With Mother’s Day fast approaching, things will look a bit different, this year, with everyone practicing social distancing.  But that doesn’t mean that you shouldn’t celebrate your mother on May 10th.  Here’s a list of ways to celebrate:

1. Purchase Flowers – Although many of us are still on lockdown, there are still many flower shops that are currently open and ready to deliver. 1800-flowers is a company still open that ships in Canada and the United States just by simply placing an order on their website. Alternatively, you could support your local florist by checking if they are currently open and sending out deliveries.

2. Order a Mother’s Day Brunch or Dinner – This year while we are stuck at home, other ways to celebrate is by hosting brunch or dinner by sending your mother her favourite cuisine from a local restaurant, or even looking up the recipes and making the meal yourself.

3. Create a Spa Day – If you’re currently at home with your mother, you can host a spa day with her; by purchasing an assortment of masks, nail equipment and any spa needs at your local drug store.

4. Tea Time – Many usually spend their time with their mothers having tea and a small lunch.  So, to celebrate this year, you can still do the same, but it will look a bit different. You can drop off some teas to your mom and have your teatime while on a video call, so you’re still spending time together.

5. Create a virtual slideshow – To honour your mother this year, create a slideshow full of your favourite photos and videos.  Creating the slideshow is simple and can be done on sites such as Smilebox.  You can create a free account and look through the many mother’s day templates and add in your own photos.

6. Game Time – To celebrate, have a games night with some board games or puzzles. You could even create a family-based trivia game.

7. Have a Movie Night – Whether you’re together or apart if you and your mom are movie buffs, then have a movie night.  You can enjoy your favourite movies together or checkout brand new films available on demand.

8. Drop off care packages – If you’re older and spending time away from your mother, you can simply plan a drop-off.  Create a simple care package filled with all of your mom’s favourite items, including her favourite chocolates, wine and anything else she loves.

9. Have a virtual meetup – Since many people are celebrating apart, you can simply create a zoom chat with your entire family and friends to celebrate together.  Simply go on Zoom and organize your own meeting, and you can invite anyone.

10. Give mom some free time – Many families have had to deal with the added responsibility of working from home and also helping their children with online classes, so, give mom some alone time / downtime where she can unwind on her special day.

Whatever way you celebrate, Happy Mother’s Day to all the amazing moms out there!

 

Add Comment

Top Nine Ways To Celebrate The Valentine’s Day Long Weekend

Valentine’s Day (or as some people like to call it, the International Day of Love) is almost here, and we have you covered for great ideas to celebrate. Whether you are spending some quality alone time, hanging out with your friends or with that special someone, here are SQM’s top nine ways to celebrate Valentine’s Day 2020. 

“Pal-entine’s” Day.

Who says Valentine’s Day needs to be all about romance, candlelit dinners and flowers? Grab your friends, order a pizza and dessert and have yourselves a party. Celebrate your friendship by having a board game night, having a movie marathon with your favourite rom-coms or sci-fi flicks, or complete a thousand-piece puzzle. Take time to celebrate your friendship and enjoy each other’s company. 

Ikea Date

This year, Ikea is rolling out the red carpet by offering a three-course meal, all for the low low price of $29.99 for members and $34.99 for non-members. Enjoy a dinner for two and then have the time of your life roaming the store looking for the great next purchase. 

Dinner and a Show

This is a classic date night option for a reason. It gives you and that special someone a reason to get dressed up, eat a delicious meal, talk about the meaning of life while staring deeply into each other’s eyes. Obviously, this will all be done over a shared plate of spaghetti (a la The Lady and the Tramp) before going to enjoy a night of cinematic excitement, artistic talent or theatrical drama. Check your local listings for great shows and performances scheduled around Valentine’s Day.

Take A Class Together

Get out of your comfort zone and bond with the ones you love by checking out a new activity together. Whether that’s trying out a cooking class to teach you the skills to master that Chicken Cordon Bleu recipe, busting out a dance move or two at a salsa or ballroom dance class, or learning to find your inner peace through meditation and yoga.

Weekend Getaway

Valentine’s Day is a great excuse to get away for the weekend. Lucky for you, this year Valentine’s Day falls right before the Family Day long weekend. Take this opportunity to head out of the city for a cozy getaway with that special someone. Visit Montreal to experience the architecture, food and culture, or go to Blue Mountain for skiing. If neither of those options sounds like your cup of tea, try going to the wine country and see if you can book a wine tasting tour.

Recreate your first date or favourite date

A wonderful and meaningful way to spend your Valentine’s Day with that special someone is recreating your first date. It is such a romantic and thoughtful gesture that really shows that you care.

NBA All-Star Weekend

For all you basketball fans, whether you’re #TeamGiannis or #TeamLeBron, get together with your friends and family to cheer on your team this Sunday!

Give Back

During the season of love, show how much you love and care about your community by giving back. Grab your friends, family and partner and volunteer to help the less fortunate.

Treat Yourself: Self Love

Take some time out of your busy schedule and treat yourself with some “me time” and self-care. Whether that means, getting a massage or your nails done, having a quiet night in or treating yourself to a new book or sweater, take the time to appreciate yourself and all the hard work that you do throughout the year.

Happy Valentine’s Day!

 

Add Comment

Leaving The Competition In The Dust

For my last blog, I highlighted a family-run dry cleaning business so while I’m on the topic of household-related items I wanted to talk about a family-run appliance repair store called York Appliance Vacuums.

The first time I visited the store, I happened to be in the area and so stopped in, as I was having problems with my Shop-Vac. I was very pleased that within 10 minutes, they were able to fix my problem efficiently and at a reasonable price. In fact, I was even given a longer cord to replace my other one, making it much better.

In more recent times, I was having trouble with my Dyson vacuum, so I called up York Appliance to ask for help, as I’ve been pleased with their service in the past. They don’t normally work on Dyson vacuums (Dyson apparently does their own repairs) but they took the time to look at it for about 15 minutes and gave me suggestions and ideas that might fix the problem.

Often these days in business, people are just looking for instant gratification and hang up the phone if they don’t get a sale right away. Even though this call would not result in a sale, the owner spent some time to keep a customer like me happy and engaged.

If you’re looking to support a family business, or for a reputable place to buy, service, or fix your vacuums, take a look at York Appliance.

York Appliance Vacuums
416-488-3231
https://yorkappliance.ca/

 

Add Comment

Clean-Cut Customer Service

As much as I’m trying to share information about companies that are across Canada and North America, I do like to occasionally give a shout out to local businesses that I’m familiar with.  One such company is Stork Cleaners, a laundry and dry cleaning business that’s been serving the local community since 1964.

Stork Cleaners happens to be owned by a gentleman named Fred, who lives in my neighbourhood.  The store was originally owned by Fred’s dad but is now run by him and his sister-in law.  The business has a large following and loyal clientele because they do great work.  Fred even offers a pick-up and drop-off service, knowing that many of his customers are busy and can’t always make it over to the store.  

I personally go to him for my shirts and suits, but I’ve noticed that a lot of people go to him for special items, such as:  wedding dresses, expensive coats, blankets, and other miscellaneous items.

Fred is extremely efficient, organized, and always a pleasure to deal with. If you happen to lose your ticket, Fred keeps his own records so that he can easily keep track of everything and find your items.  If you’re in a time crunch, Fred will do his best to make things work and will package or put your clothes on hangers depending on your preferences. On top of that, he’s very reasonably priced and easy to work with.

For someone looking for a cleaner or to wash more delicate items, I’d suggest Fred and the team at Stork Cleaners.

Stork Cleaners
416-635-0550
storkcleaners.com

 

Add Comment