Normally, I use this blog to mention outstanding business and organizations, but this time I’d like to highlight something a little different…

Many years ago, radio was the way of entertainment. People used the radio to listen to a variety of their favourite shows, hear the news and listen to music. One hundred years later, radio is new again. Even though you don’t get the full television experience, the radio has its own excitement and benefits to it because it is purely audio.

Recently, my wife told me that I HAD to listen to a podcast known as Serial.

With over 1.2 million weekly listeners, Serial has taken North America by storm. Serial is a spin-off from The American Lifeand is based on a true story (sorry….I don’t want to give anything away).  It was originally aired over the span of 12 weeks, one chapter each week, with every episode about 45 minutes in length, and contains no commercials. You can access the show by simply downloading the free podcast, every week, or listen to them all online at www.serialpodcast.org.

Usually, you hear people talking about a new television show or a new website they have discovered, but as a result of Serial people are once again talking about a radio show.  From AM to FM to Satellite, radio has thrived over the years, and now it seems to be revitalizing itself once again.

Take a break from surfing the net and give Serial a listen. The first season has come to an end, however, you can download all episodes or listen to all episodes online at www.thisamericanlife.org or www.serialpodcast.org.  Prepare yourself for the second season with an all new story airing some time this year!

Most of us think of the Canada Revenue Agency (CRA) as “The Taxman”, but they do more than just conduct audits and collect taxes.

Not too long ago, I called the CRA looking to get information about how to close a corporation. My previous experiences with them have not been the greatest. I know that the CRA receives a high volume of calls, so being placed on hold is understandable. However, based our past history, I expected to be placed on hold for longer than normal. Furthermore, there have been multiple occasions where in order to get the information I needed, I was transferred to several representatives. In some instances, I had to further research even after talking to the representatives because I was given insufficient information.

I’m not one of those people who will criticize a company, or in this case, a government agency without showing a light at the end of the tunnel. I mention my previous experiences because when I recently called the CRA, I was pleasantly surprised to get in touch with a representative who was not only very helpful with answering my inquiries, but also took the time to walk me through the process of closing a corporation.

Things went much smoother than I expected; the representative expedited matters to other departments which made the overall progress faster and, in the end, saved me some quite a bit of money.

Unfortunately, there was a short delay though it was not their fault. One of the reasons that I needed to close the corporation was for its tax returns. The CRA representative have been sending the tax returns to the wrong address. Their record had the wrong address. This minor hiccup was resolved quickly, and the tax returns were eventually sent to the right address.

Although I did get the necessary information and insight on how to go through with closing a corporation, I would recommend getting a lawyer involved to go through all aspects of this process.

1-800-959-5525
Canada Revenue Agency – Business Inquiries

If there is something everyone should have, it’s a good hair stylist, and for the past 25 years, I’ve been going to Robert Ashley Hair Design & Aesthetics, where the owner, Robert Ashley Forester, has kept me looking my best.

Robert (or Ashley as he’s known to his customers) opened the salon 30 years ago after learning his trade at the House of Lords, and currently has six hair stylists and one esthetician working in the salon. The salon is a fantastic place for the whole family, with women coming for blowouts, colouring and fancier styles, guys coming for a quick buzz cut, and the kids getting a lollipop along after their haircut.  Not only do they give great haircuts and provide exceptional service, they do so at reasonable prices.

One of the reasons I’ve been going to Ashley’s salon for all these years is his flexible schedule.  He frequently makes accommodations for me to fit an appointment in during my busy schedule, and in a few instances, he has actually opened 30 minutes earlier, on Saturdays so I can come by before he gets busy. What’s more, although his salon is closed on Sundays and Mondays, the only time Robert has opened his store on a Sunday was to cut my hair for my wedding day. Not only did he go above and beyond to accommodate my special request, he made me look great for this special occasion.

Ashley and his talented team not only give great service, they also do a lot of charity work.  Aside from sponsoring various sports teams, for children, they occasionally have Donation Days, where they donate a portion of the day’s sales to a worthy cause.

After all of these years, my experience at Ashley Hair Design has not changed.  The only thing that has changed is my hair.  I like to joke around with Robert saying “I should get a discount for having less hair,” to which he responds with “I have to spend half the time looking for your hair, and the other half to cut it.”

Robert Ashley Forester
Robert Ashley Hair Design & Aesthetics
​777 St. Clair Avenue West
Toronto,  ON  M6C 1B7
416-653-0067
www.robertashleyhairdesign.com

During the summer, I decided to take a trip to the east coast of Canada with my wife and daughter, along with another family.  During our trip through the Maritimes we found ourselves in Cape Breton to drive along the Cabot Trail.

Up until this point, my wife and I found the food to be very underwhelming at all of our stops along the way. My wife is a chef, and I have experience in the food and hospitality industry, so maybe our standards were a bit high, but we were both looking to find better food during the course of our travels.  When we arrived in Cape Breton, there were not many dining options available, so we weren’t expecting much from the Seaside Restaurant, but we were all in for a lovely surprise…

The Seaside Restaurant is an amazing dining option attached to the Island Sunset Resort. The restaurant itself is simple, but offers a beautiful view of the sun setting on the ocean for all of it’s guests. They also featured an open-kitchen concept where you could see the food being made fresh and right to order.

The real star of the Seaside Restaurant was the menu and the quality of their food. They featured a diverse array of menu items ranging from pasta dishes to steak, and rack of lamb to seafood.  If the food wasn’t a good enough reason to love the Seaside Restaurant, then the service was another!  The servers were very accommodating of the two children by serving them half portions of the pasta dishes and including drinks and deserts.  As for the adults at the table, we all thoroughly enjoyed our meals, with everyone agreeing that the coconut shrimp was delicious, the seafood linguine was well-made, and the rack of lamb was to die for.  To cap off our lovely evening at the Seaside Restaurant, we all decided to order some home made desserts.

Once the bill arrived, I was expecting a bit of a steep price for all of the delicious food that we had, but I was very surprised to see that everything was reasonably priced.  Aside from some great scenery. the delicious food at the Seaside Restaurant is one of the reasons why I would definitely return to Cape Breton.

Island Sunset Resort & Seaside Restaurant
19 Beach Cove Lane
Belle Côte, NS  B0E 2B0
902-235-2669
www.islandsunset.com

A couple of weeks ago, my wife turned 40. Naturally this called for some acknowledgement (at least on my part), so a few of my wife’s girlfriends and myself planned a surprise party.

Now, without a doubt my wife’s favourite treats are Slurpees from 7Eleven. She loves those flavoured frozen drinks so much that it was a no brainer to organize a slurpee-themed party with “adult” Slurpees like Pina Colada, Margaritas, and frozen lemonade mixed with alcohol.

In addition to the adult Slurpees, my wife’s friends decided that a simple slab cake from the grocery store, wouldn’t do the trick, so they had another surprise in store. I, myself, had no idea what sort of cake they had planned, except that it would be special in some vague way, so when the time came for them to get the cake they came out with this:

They had gotten my wife a full detailed Slurpee 7Eleven cup-shaped cake. It was beautifully detailed from the colouring of the Slurpee cup to the 7Eleven brand logo. It looked so much like the real thing that I half expected Slurpee to come dribbling out when my wife cut into it 🙂

Needless to say, my wife and I were completely blown away with this cake. She was literally speechless at her friends’ thoughtfulness.

While eating the tasty cake, I asked my wife’s friends where they got such an intricately decorated and frankly amazing cake, and they told me the company was called Cake By Roberts.

At Cake by Roberts, the staff were wonderful to deal with, and they were so committed to making it perfect that they dedicated a lot of extra time and effort trying to have a plastic dome lid as part of the cake.  Although such effort was ultimately unsuccessful, the detail they had was still amazing, not to mention great tasting.  I would highly recommend them for any party that you want to go the extra mile for.

Cake By Roberts
134 Doncaster Ave. Unit #5
Thornhill, ON L3T 1L3
Phone: 905-889-1448
email: cakes@cakesbyrobert.com

Whenever I have an issue that involves electronics, I always cringe when thinking about going into one of those “big box” stores. Despite the wide selection of electronics that these larger stores have, I find it challenging to come across an experienced and knowledgeable staff member on a regular basis who can deliver great customer service.

Thankfully, I met just this type of employee several years ago at The Source, located at Lawrence Plaza (Bathurst Street and Lawrence Avenue), in the city of Toronto. Since then, this employee has been my “go-to guy” for many of my electronic needs and has constantly gone above and beyond the level of basic customer service that is so common in many other stores.

I’m not sure how long Mohammed has been with the company, but I have been dealing with him for at least the past three years. During that time, Mohammed has constantly exceeded the expectations of every customer that walks through the doors. Not only does he greet everyone with a warm smile, but he also demonstrates an earnest desire to provide any sort of assistance, no matter the issue. He is also extremely knowledgeable about technology and the products that the store offers. If these two factors were not enough to keep me coming back, Mohammed always knows how to come up with a quick fix or low cost solution for whatever challenges I may have. Whereas other sales representatives frequently suggest that the highest priced solution is the only solution, Mohammed knows exactly how to meet your needs at the lowest cost without compromising quality. This is refreshing to see, especially in a retail world dominated by “high priced solutions” that are pushed on you by inexperienced and less than knowledgeable staff. Seeing the work that Mohammed does truly demonstrates how dedicated he is to his craft and to the customer.

Whether it’s a simple battery, a more complicated computer issue, or if you’re looking for the latest in the gaming world, I urge anyone with any sort of technological issue to stop by and see Mohammed. I can guarantee you that if his warm personality doesn’t keep you coming back, his level of expertise and cost saving abilities will!

The Source
526 Lawrence Ave W, Unit 16D
North York, ON M6A 1A1
416-782-6379

While I usually write about specific customer service experiences that have directly impacted me, I wanted to take an opportunity to highlight a well run business on behalf of my seven year old daughter.

Now that my daughter has enjoyed another successful and hugely entertaining summer, I thought I would give a shout out to a great summer camp. For the past few summers my daughter has gone to Crestwood Valley Day Camp. Located in the valley near Bayview and Lawrence, the camp has been around for the past 20 years. In fact, my wife was a camp counselor the very first year they opened!

From a parent’s perspective, the camp is an incredibly well run and organized business. From the pre-summer orientation where campers get knapsacks and water bottles, to the mid-summer open house where kids get to perform, to the buses which pick up and drop off on time (a little known fact is that prior to the day before camp starts, the buses go on a run to make sure they will be on time for the coming days), and finally, the ongoing communication about what is happening. The camp truly runs like a well oiled machine.

It is also the little touches that make a big impact. From having police and traffic attendants present during parent events (due to all the cars), the great camper activities (e.g. swimming, nature area, pottery, art, archery, creating a music video, optional overnight camp, etc.), the snacks and lunches (which the kids actually eat), to always being prepared for weather inconveniences. The camp itself is an incredibly fun, organized, safe, and highly educational experience.

Crestwood’s owners, Bobby and Eric, are great to deal with, and after a quick conversation with either of them you will understand why your kids will love it there. For anyone looking for a great summer experience for their kids, I highly suggest you consider Crestwood Valley Day Camp.
Crestwood Valley Day Camp
411 Lawrence Avenue East
Toronto, ON M3C 1N9
Phone: 416-444-9595
Fax: 416-444-4178
Email: crestwood.camp@crestwood.on.ca