Tag Archives: Experience

Leaving The Competition In The Dust

For my last blog, I highlighted a family-run dry cleaning business so while I’m on the topic of household-related items I wanted to talk about a family-run appliance repair store called York Appliance Vacuums.

The first time I visited the store, I happened to be in the area and so stopped in, as I was having problems with my Shop-Vac. I was very pleased that within 10 minutes, they were able to fix my problem efficiently and at a reasonable price. In fact, I was even given a longer cord to replace my other one, making it much better.

In more recent times, I was having trouble with my Dyson vacuum, so I called up York Appliance to ask for help, as I’ve been pleased with their service in the past. They don’t normally work on Dyson vacuums (Dyson apparently does their own repairs) but they took the time to look at it for about 15 minutes and gave me suggestions and ideas that might fix the problem.

Often these days in business, people are just looking for instant gratification and hang up the phone if they don’t get a sale right away. Even though this call would not result in a sale, the owner spent some time to keep a customer like myself happy and engaged.

If you’re looking to support a family business, or for a reputable place to buy, service, or fix your vacuums, take a look at York Appliance.

York Appliance Vacuums
416-488-3231
https://yorkappliance.ca/

 

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Clean-Cut Customer Service

As much as I’m trying to share information about companies that are across Canada and North America, I do like to occasionally give a shout out to local businesses that I’m familiar with.  One such company is Stork Cleaners, a laundry and dry cleaning business that’s been serving the local community since 1964.

Stork Cleaners happens to be owned by a gentleman named Fred, who lives in my neighbourhood.  The store was originally owned by Fred’s dad but is now run by him and his sister-in law.  The business has a large following and loyal clientele because they do great work.  Fred even offers a pick-up and drop-off service, knowing that many of his customers are busy and can’t always make it over to the store.  

I personally go to him for my shirts and suits, but I’ve noticed that a lot of people go to him for special items, such as:  wedding dresses, expensive coats, blankets, and other miscellaneous items.

Fred is extremely efficient, organized, and always a pleasure to deal with. If you happen to lose your ticket, Fred keeps his own records so that he can easily keep track of everything and find your items.  If you’re in a time crunch, Fred will do his best to make things work and will package or put your clothes on hangers depending on your preferences. On top of that, he’s very reasonably priced and easy to work with.

For someone looking for a cleaner or to wash more delicate items, I’d suggest Fred and the team at Stork Cleaners.

Stork Cleaners
416-635-0550
storkcleaners.com

 

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Winter and Holiday Activities

1. Distillery District

Known for its Christmas Market, the Distillery District transports its guests to a holiday wonderland filled with lights, Christmas stalls filled with food and knickknacks, as well as, live carolling. You can continue the fun by checking out the amazing displays at the annual Toronto Light Festival from January 17th – March 1st, 2020.

2. Hockey

In typical Canadian fashion, what are the holidays without hockey? Check out your local Minor teams, the OHL, the AHL, and if you’re feeling jolly, spring for those NHL tickets. If you’re a Leafs Fanatic, mark your calendars to see the team practice at Nathan Phillps Square on January 9th, 2020!

3. CNE Aurora Winter Festival

This is definitely the place to take your kids. From the rides and games to the ice rink, magical forest, and whimsical holiday-themed events, this is a ton of fun for the family. You can purchase your tickets online (Presto Cardholders get a 15% discount). You can also get your skate on and enjoy free skate rentals on Wednesdays!

4. Ballet

Christmas is the time to see the Nutcracker. Enjoy The National Ballet of Canada’s rendition of Tchaikovsky’s holiday classic until January 4th, 2020.

5. Ice Skating

Show off your skills! Check out DJ Skate Nights the Harbourfront Centre and get free skating lessons at the Bentway Skating Trail. You can also visit Ontario Place, Nathans Phillips Square or your local ice rink.

6. Courthouse visit

For all of you crime show enthusiasts, visit your local courthouse to see a real courtroom proceeding. Check out the court’s website to find out about the proper etiquette and to view the daily court lists to see which cases are being heard.

7. Trivia

Do you know what’s fun? Pub trivia. Go test your vast knowledge of pop culture, history, literature and science, and show off your trivia skills. Bar trivia is not just a holiday classic fun time, but an all year round great way to spend with friends and family.

8. Give back

The holidays are a time for giving. Check out some of the many charities across the city to help those less fortunate this holiday season.

Have a safe and enjoyable holiday season and a happy and healthy new year!

 

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My Oldest Friend in the World

In a previous blog, I mentioned that I found my accountant through my good friend and lawyer, Mitchell Rose. Mitchell is my oldest friend in the world, as our moms both met when they were expecting us.  Ever since we were been born, we’ve managed to keep in touch and when Mitchell graduated from law school and was called to the bar, I am proud to say that I was one of his very first clients.

While Mitch continues to do legal work for me, in more recent times he has been focusing a great deal of attention on the mediation aspect of his business. Although he is still very much a lawyer, these days most of his work involves him acting as a mediator or settlement council.

Recently, Mitch has decided to focus all of his attention on mediation, and has started his own firm, known as Mitchell Rose Professional Corporation. Mitch is the perfect person to be involved in mediation work, as I have always found him to be a very level-headed and methodical lawyer. Unlike other lawyers who are very aggressive and take on cases that are impossible to win, Mitch always thinks things through and provides his clients with reasonable and sound advice.

In some circumstances, Mitch has even suggested not pursuing certain actions or cases based on either the financial or emotional toll that it may take on myself and other clients. While this may have cost him money or fees in the short term, I have no doubt that this approach has served his mediation clients well, and will continue to serve him well as he attempts to grow his business.

Mitch also has an uncanny ability to look at things from more than just the financial aspect. With both personal or business matters, people in law often forget the human component. Whether it’s preparing a marriage contract (a pre-nup), a partnership agreement, drafting wills, or beginning a lawsuit, many lawyers do not take into consideration the fact that they are dealing with people that are connected in various ways.

Mitch always works with a great deal of class, thoughtfulness, and kindness. While I have not personally had the chance to use Mitch for mediation (and probably couldn’t, due to our close friendship), I highly recommend that you or your legal counsel consider him for all of your mediation and settlement council needs.

Mitchell Rose
Mitchell Rose Professional Corporation
5000 Yonge Street, Suite 1901
Toronto, ON, M2N 7E9
416-227-3406
https://mitchellrose.ca/

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Unparalleled Experience

Several months ago, I heard about a popular Middle Eastern restaurant that had opened up in Toronto called Parallel. The restaurant is owned by the Ozery Brothers, of Ozery Bakery fame, and the creators behind the popular pitas that are available across the country and in some select locations in the United States. The Ozery Bakery has been around for more than 20 years and has grown from a small family owned bakery to a staple for alternative bread products. The Ozery Brothers’ new restaurant is sure to become a staple for Middle Eastern cuisine due to the great food, wonderful ambiance, and the overall unique experience that it has to offer.

Where the Ozery Bakery was the creation of just Alon and Guy; Parallel is a collaboration between Alon, Guy and their brother, Aharon. The addition of Aharon is apparent in how the space, location, and ambiance of the restaurant differs from that of Ozery Bakery. By having the three brothers all collaborate together, putting their individual skills and tastes into the restaurant, they have created a restaurant that is bursting with flavour and style.

Parallel itself is a small, open concept space that seats about 75 people. An interesting aspect of the restaurant is that it backs onto the kitchen, allowing diners to see what is happening behind the scenes. The decoration is minimal, though the art pieces that are on the walls, are statement pieces and draw the eye. The high ceilings and the trains that can be seen through the window, give the restaurant a chic, yet warm, ambiance that is reminiscent of a working, living warehouse.

Now, don’t be fooled by the location or the modern ambiance. The food is steeped in tradition, and the dining experience is based in community. The menu is all about shareable items and diners can share beer and food with the table. This adds to the overall experience and charm of the restaurant and makes Parallel a great place for a friendly get together, a date, or a relaxing night out.

The menu offers dishes that suit all likes and dietary lifestyles. Parallel offers gluten free, vegetarian and vegan friendly options, while also offering a selection of diary, gluten and meat dishes. The menu is not overly extensive, but there is enough variety that diners feel like that they can sample a wide variety of flavourful food, and non-alcoholic and alcoholic beverages.

The acquaintance who told me about the new restaurant raved about how great it was and told me that they had already decided to go back. They were very excited, but there was a problem; it was so busy, they had to make a reservation a couple of weeks in advance and they didn’t know if they would be able to wait that long. Now I don’t know about you, but when there is a wait list that long, I know that I have to go and see for myself what the craze is about.

So that’s exactly what I did… two weeks after I had made my own reservation.

When I arrived, my guest and I were immediately greeted and escorted to a table that had already been set. The server was great; they were personable, friendly, and full of suggestions. There was a great variety of food and beverages available, and the atmosphere was lively. The Parallel salad was tasty, and the fried cauliflower was amazing! The mushroom dish was unique and delicious. The flavours of each dish were mouth-watering and memorable. They were plated attractively and were a decent portion size; though, I will admit that I found the restaurant to be a little bit on the expensive side, the food and the experience was well worth the money. I can’t wait to go back again and explore more of their menu, because if the food is as flavourful as the cauliflower or the salad, I know that I am in for an exciting treat.

Living in Toronto means that there are tens of thousands of restaurants that are available to choose from; and it has become increasingly difficult to find a unique, fun, and delicious restaurant that stands out. That being said, Parallel is one of those restaurants that is unique, memorable, and different, and in my humble opinion, everyone should try it and see for themselves how great it is.

Parallel is closed Monday and Tuesday, but it is open every other day of the week, offering both brunch and dinner. So, whether you are looking to try a new type of cuisine, impress a dinner date, or have a fun, relaxing brunch with friends or family, Parallel is unparalleled in providing great food and a great atmosphere, and you should definitely stop by to check it out.

Parallel
(416) 516-7765
www.parallelbrothers.com

 

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Good Customer Service is Only a Phone Call Away

My story starts out a number of weeks ago, when I was having problems with my cell phone….had encountered the black screen of death! 

I took the phone to one of my suppliers and he indicated that I was having a software problem.  When I got the phone back, it seemed as if he had corrected the issue, and the screen of death was gone, but I now noticed a pressure crack on my screen.  After speaking to someone else, I was told that the LED bleeding was only going to get worse, and eventually take over the entire screen unless I fixed it. 

With that in mind, I took it to neighborhood store, called UBREAKIFIX, where I met Steve.  Steve was a nice fellow, and told me that he would only fix my screen if he could also clear all of the remaining software issues.  He took some time to run a diagnostic, and with my approval, decided to reset / wipe my phone. 

After he did all of this, I decided to make a call to Rogers (another blog) before I spent the money on a new screen, because replacing it is fairly expensive.  My contact at Rogers managed to get me a new phone, at no charge, and as a result I did not have to incur the costs of putting a new screen on my old phone. 

While there was no guarantee that if he fixed my software problem, he could fix my screen, Steve spent a lot of time trying to help me out. In a day and age where businesses know what they want and how to get it, and have this “what’s in it for me” mentality, Steve took the long-term approach to building a relationship with the customer as opposed to trying to make the quick sale. 

While this situation didn’t result in a sale for Steve at this particular time, I’ve already shared my experience with friends and colleagues and recommended Steve’s store.  Of course, I will definitely use his services in the future as well. 

For any electronic or technical challenges, Steve and the team at UBREAKIFIX are efficient, kind, and a pleasure to deal with. 

UBREAKIFIX 
416-483-3773 
https://www.ubreakifix.com/ca

 

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Nothing’s Tougher Than a Burton

For transparency purposes, I will say right off the bat that the person I am writing about just so happens to be my next-door neighbour, however, this article is based on work that he has done for my family.

Back about three years ago, my 90-year-old aunt fell in a grocery store and broke her hip. Because we felt that the grocery store was responsible for her fall, we quickly decided to retain a lawyer who specialized in personal injury law. While there is certainly no shortage of advertisements for these types of lawyers on TV and in newspapers, I had the good fortune of knowing one who lives 20 feet away from me: Jonathan Burton, who works at Gluckstein Lawyers.

The fact that he was my neighbour and lived nearby was only one factor in deciding to use his services for my aunt. Jonathan has been practicing law for a number of years, and my research indicated that he was extremely experienced, well respected by his colleagues, and specializes in personal injury law. From the beginning, I could tell Jonathan knew how to handle the situation. Whether it was quickly drafting up a letter, scheduling meetings with my aunt and myself, or just organizing his work the way he does, I was able to see that I made the right decision.

Over the course of the case, there were certain objectives that needed to be completed, and Jonathan always made sure to give us the information and heads up in advance. He was always prepared for upcoming activities, and we could tell that we were in good hands.

A few weeks ago, we had a scheduled mediation. For those who are unaware, before you are able to arrange a date for certain types of trials, in Ontario, you have to participate in a mandatory mediation. This involves a third, unbiased party, working with both sides to find common ground. and a settlement that both can live with. It may come as a surprise to many, that the majority of cases are settled at mediation and never end up going to trial.

We were fortunate in that we had a good meditator handling my aunt’s case. Jonathan presented himself in a professional manner, and dealt with the mediator and opposing lawyer in a skillful way. The other party was open to a settlement, and after a few hours of discussion the case was settled.

I truly believe that one of the main reasons the case was settled was because of Jonathan’s reputation amongst his colleagues in the legal profession. Jonathan was never rude in his dealings, and treated people with respect and honesty. He was always willing to listen, however, he recognized that he was there for his clients’ best interests. I often hear of lawyers who are rude, bullies, and not open to discussion, however, when you take on tactics like these, I believe you do it at the disservice of your clients.

I wouldn’t wish my aunt’s situation on anyone, but if you do need a personal injury lawyer, I highly suggest Jonathan Burton.

Jonathan Burton
Gluckstein Lawyers
416-408-4252
burton@gluckstein.com

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