Tag Archives: Customer

A Special Thank You

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Many years ago, SQM did a project for a gentleman by the name of Wassim, who works for a Canadian company called The Travelway Group. The company is a distributor of various travel-related products: suitcases, gym bags, and travel accessories. One of the products to which they have the licensing rights to are for various cartoon and superhero lunch bags, overnight bags, and knapsacks, such as Dora the Explorer, Frozen, and The Avengers.

Although it’s been several years since we last did any work for the company, I’ve kept in touch with Wassim. From time to time I’ve asked Wassim for a favour, related to some of the charity initiatives that SQM is involved with. In particular, when I’m working on any children’s related initiatives, I’ve called up to see if it’s possible to get some old or extra items that may be sitting around the warehouse, to pass along to the various organizations we are working with.

While I try not to take advantage of his generosity, whenever I’ve asked for something, without hesitation he takes down the delivery information and within days I’ll have a box full of items at my front door.

During my time in business, I’ve always made an effort to support those companies that actively support charitable causes…and especially the ones that and SQM is involved with. As a result, I wanted to do a shout out to the team at the Travelway Group for being a great partner and a great supporter of myself, and SQM. Thank you very much!

The Travelway Group

http://www.travelwaygroup.com

 

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7 Numbers Restaurant is Number One in Customer Service

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For many years, there has been a restaurant in Toronto known as 7 Numbers. It’s a quaint and casual Italian restaurant, with food that could be best described as homemade meals and cooking.

The original restaurant is on Eglinton Avenue between Bathurst and Avenue Road and the second one is down on the Danforth. The owner of the restaurant, Rosa, is often standing right in the kitchen and is an absolutely lovely woman.

You have a couple different options to choose from when you come in: appetizers, primi / first courses, and your secondi / main entrees. In addition, there are the options of ordering a prix fixe family style meal, that includes a sampling of appetizers and several kinds of pasta, along with your choice of the main course.

While there are some staples on the menu, they do change it up from time to time, so there’s always something new or different. While all of the food is quite tasty, my absolute favourites are the calamari, the fig and goat cheese salad, and the veal lasagna. As for mains? My go-to dishes are the duck leg, the lamb shank, and one of the other popular choices….the veal meatballs. You get two huge meatballs with a tasty cheesy treat inside. In terms of drinks, there are several options for non-alcoholic and alcoholic, with wine served by the glass or the bottle.

The seats and decor are very casual, with brown paper-covered tables, chalkboard menus, and colourful lighting. The kitchen is right at the front of the restaurant, so whether you’re looking inside or standing out, you can see exactly what is going and how your food is being prepared.

It’s an awesome family business, with Rosa running the uptown restaurant while her son runs the downtown location, and both provide great service. Between the atmosphere, the service, and the amount of food you get, it’s a guaranteed fabulous meal for a reasonable and fair price.

A number of my friends and colleagues have made 7 Numbers their go-to place and it’s become a place where regulars hang out all the time.

If you’re looking for some authentic, homemade Italian food, 7 Numbers is always a top choice. Buon Appetito!

 

7 Numbers

www.sevennumbers.com

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Top Ten Things to Do This Holiday Season

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There are plenty of fun and festive things to do this holiday season. Here are my Top 10 places to check out:

  1. Toronto Christmas Market – Experience the magic of the holidays with carols, hot food, and plenty of handcrafted goods to choose from! Treat your kids to a storytelling session or pictures with Santa himself. You can explore the Distillery Christmas Market until December 23rd. Admission is charged on weekends only, beginning at 5 PM on Fridays.
  2. Skating at City Hall, Harbourfront, or The Bentway Skate Trail – Sharpen your skates and head on over to the shoreline of Lake Ontario, Nathan Phillips Square, or underneath the Gardiner Expressway. If you don’t have your own pair of skates, you can rent them for a small fee. Show off your skating (and dancing) skills at the Harbourfront Centre on their DJ Skate Nights!
  3. Christmas Lights Across Canada 2018 in Ottawa – It’s obligatory to include at least one light festival in every holiday list. Take a trip to Canada’s capital to be dazzled by festive lights across the city and the Magical Winter Lightscapes show projected on the Parliament Buildings.
  4. Day Trips to Niagara – The Falls are always stunning in the winter. There are plenty of casinos, restaurants, and museums in the entertainment district.
  5. Rochester, NY – For a quick overnight trip, visit Rochester, New York. The holiday spirit is very much alive with Christmas Markets and plays such as “The Nutcracker”. I also highly recommend the Minnesota Children’s Museum, as it has great exhibits that emphasize education mixed with fun.
  6. Ripley’s Aquarium – To see amazing creatures from under the sea, there’s always Ripley’s Aquarium. For the holidays they have special events such as breakfast with Santa! The aquarium is open daily from 9 AM to 11 PM.
  7. Eat Out – It’s never a bad time to take your family out to a nice dinner or lunch for some quality bonding time. Of course, nothing beats a home-cooked meal but sometimes it’s nice not to do the dishes. For those lazy mornings, go out for a nice brunch!
  8. Afternoon Tea – Feeling fancy? Head over to Fairmont Royal York for holiday tea and sandwiches at the Library Bar every Saturday and Sunday. A special new year’s day tea is also available on January 1st.
  9. Skiing and Snow Tubing – If you don’t mind heading up a bit north of Toronto, the ski hills are open at Snow Valley and Blue Mountain! For something a bit different, try out snow tubing—it’s easy and fun for the entire family.
  10. Great Wolf Lodge – The Lodge transforms into Snowland for the holiday season. Not only do they have a life-sized Gingerbread house, but they also have daily holiday events. You can also enroll the kids in North Pole University

Whatever you choose to do over the winter break, all of us at SQM hope you have a safe and enjoyable holidays!

 

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‘Tis The Season for Giving

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I hope everyone’s holiday season is off to a fun and festive start!

One of the things I like to do all year long, but especially around the holidays, is to support my community and those around me.  One particular group that I am involved with is Toronto-based Ve’ahavta. As some of you may know from my previous posts, one of the group’s main activities is to provide the homeless with meals and clothing.  During my involvement with this group, I’ve learned that they are always in need of fresh socks and underwear…articles of clothing that people often overlook. I myself never thought of this, and usually donated warm hats, mitts, gloves, and sleeping bags, however, when you think of it, clean, warm, dry socks and underwear is a necessity.

As we’ve done in the past, SQM is launching our annual, Holiday Sock / Underwear Drive.  I encourage all of my friends, colleagues, those on the SQM Team, and in fact…..anyone to send:  new socks, new underwear, or gift cards from either Walmart or Costco to the SQM office. We will deliver the items to Ve’ahavta, who will distribute them to those in need this holiday season and throughout the cold winter months.

We know that this is a busy time of the year and that everyone has their own charities and causes they like to support, but if you have the time or resources, please consider supporting SQM’s Holiday Sock and Underwear Drive.

Lastly, I’d like to thank everyone at SQM, including all of our office staff and field force, for all of your hard work and diligence. I would also like to thank all of our clients for their continued support and business.

Have a safe and enjoyable holiday season and all the best for 2019!

SQM

156 Duncan Mill Road, Unit 19

Toronto, ON  M3B 3N2

416-444-4491

www.sqm.ca

 

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A Shout-Out for a Dear Friend

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This week’s blog post is a little different, as I wanted to share some information about a close friend who has just taken the next step in his career and business.

Back when I was in high school, I met someone with who I became very good friends with: Salim Bardai. Salim has just opened up a Freshii franchise in Barrie north, specifically at 347 Cundles Road East, Unit M2.

Salim and I had bonded in the foodservice business when we both worked as teenagers at McDonald’s and we have managed to stay in touch over the last 35 years, despite Salim moving up in Barrie several years ago (that said he’s always made an effort to come back to the city to hang out with friends!).

For many years, Salim worked as a store manager for McDonald’s up in Barrie before leaving the restaurant to continue his career in retail. This brings us to 2018 when Salim decided he wanted to strike out on his own. After doing some research, he decided he was interested in becoming the latest franchisee for Freshii.

For those of you who may not know, Freshii is a casual restaurant that serves healthy food options, such as salads, soups, wraps and burritos.

Salim has always been great as a friend and one of the most dedicated people I’ve come to know. Whether it was during his time at McDonald’s, starting other businesses, his willingness to coach others, or his involvement with charitable and community causes, Salim always gives 100%. As a manager and business owner, he always tries to build a close-knit, solid team and when it comes to customers, he understands that employee satisfaction equals customer satisfaction.

Salim has always had a dream of running his own franchise and between Freshii having great products and Salim’s dedication to his staff, customers, and the community, I think he’s got a great recipe for success going forward.

For those of you in the Barrie area or passing through, please consider stopping by Salim’s location and supporting a great friend, as well as a wonderful company!

Freshii

705-986-0556

https://www.freshii.com/ca/en- 

 

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Behind the Scenes of Great Customer Service

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Last week, I mentioned my daughter’s bat mitzvah and the beautiful invitations that we sent out.  As part of the celebrations, we also wanted to jazz things up a bit, and so my wife decided to speak to somebody about décor options.

We didn’t want to have an overly fancy, lavish set up, nor were we interested in going crazy with our budget.  We did want to have a nice centrepiece on each table, some décor for the buffet area, a guest book so our daughter would have a souvenir to remember things by, and we also needed to have something for the table cards.  While some people go crazy depending on what type of celebration you’re having, we wanted to keep things somewhat low key but still elegant, whimsical and special.

Enter Lori from Behind the Scenes Creations. My wife had been referred to a few people, but as soon as she spoke to Lori, she knew she had found someone she could work with….something just clicked. Lori was creative, energetic, warm and understood our need to stay within our budget.

For the centrepieces, one of the themes throughout the function was the pineapple because it’s my daughter’s favourite fruit (and the symbol for hospitality). As a result, Lori put pineapple on each table, on an attractive wooden platform, alongside a terrarium with cacti and succulents (another one of my daughter’s favourite things).  For the table cards, Lori handmade mini glass terrariums that mimicked the centrepieces, that were filled with live succulents.   Lori built to stand up letters for the buffet, using flowers, for my daughter’s name.  Lastly, Lori suggested we put together a nice photo album (we did this at Costco) that everyone could sign.

With the exception of the photo album, Lori put together all of these items on her own.  Recognizing the manual labour that went into these pieces, I’m still amazed she was able to do this….and at an extremely reasonable price.

The telltale sign of success were the compliments we received.  Whether it was the comments regarding the centrepieces, the numerous people who asked to take a centrepiece (and the pineapples!) home and the many, many, MANY compliments on the table cards, Lori obviously is doing something right. If you’re in need of a superb event and decorations planner, someone that you will love working with, I implore you to consider Lori.  She did a fantastic job of bringing our vision to life for us.

Lori Himelfarb Weiss
Behind the Scenes Creations
416-566-6641

 

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An Invitation to Great Customer Service

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Several weeks ago, my daughter turned 13 and had her Bat Mitzvah. As part of the celebration, we had a luncheon for friends and family. In the lead up to the event, one of the things we needed to do was to send out invitations to all the guests. While everyone does this a little differently…by email, handwritten notes, online invitation services, etc…..my wife wanted to send out professional, beautiful paper invitations that were appropriate for this particular celebration.

My wife spoke to a few of her colleagues and met with a few different invitation designers. One of them was Gail Agensky, owner of Paper Heart Custom Invitations. As soon as my wife met with Gail, she knew she was going to be “The Person.” Gail was always responsive in terms of calls and emails, she was creative, she was always available to talk even before we put down the deposit, and she was always making suggestions for the theme of the card. It was no contest…my wife decided we were going to use Gail for this work – she was the one that could create the elegantly whimsical invitation. My wife also loved the idea of supporting a woman in a small Canadian business.

In addition to coming up with a stunning invitation and envelope, she also suggested a thank you card, using the same style and theme. Gail even helped us design a customized stamp so everything would be tied together nicely. She was also reasonable in terms of price, compared to other quotes we received. Gail obviously knows that a combination of great work and reasonable pricing is the recipe for success.

Aside from getting many, many MANY compliments on our invitations, when we mentioned her name, people have said they know and use Gail, and have nothing but great things to say about her and the highest regard for her work.

If you’re looking for a creative person to do beautiful graphics, Gail and Paper Heart Custom Invitations should be your first and only stop!

Gail Agensky
Paper Heart Custom Invitations
(416) 781-6423

 

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