Tag Archives: Shop

Canadian Tire’s Tireless Customer Service

Storefront of Canadian Tire.

About a year ago, I bought a portable tire inflator that plugs into a cigarette lighter adapter from Canadian Tire – the one on Sheppard Avenue, near Leslie. I find this gadget comes in extremely handy when the temperature changes (as it causes a change in tire pressure). It’s certainly much easier than finding a service station with an air pump that works…not to mention that most stations now charge a loonie for air!

Recently, the pump has been giving me a bit of a problem, and when I tried to use it a week or two ago, it shut off completely and wouldn’t restart. I didn’t have the receipt any longer, but since this tire inflator was Canadian Tire’s MotoMaster brand, I decided that I’d try going back to the store to see what could be done.

After a short wait at the Customer Service counter, a friendly employee listened as I explained my situation to her. She started to apologize and told me that the product does not actually have a lifetime warranty, but only a one year warranty, which I had admittedly exceeded. During the interaction, one of the store managers happened to overhear the conversation, and without hesitation, approved an exchange. The employee indicated that I should grab another inflator off of the shelf, did some paperwork, and within minutes I was able to go on my way.

At a time when retail manufacturers seem to stand more and more behind the fine print in their warranties, it was refreshing to see a manager step up to the plate to keep customers happy. It goes without saying that a happy customer is much more likely to be a loyal customer, and I would think that’s what ultimately any company is striving for.

I can’t vouch for all Canadian Tire dealers but I’ve been happy with my experiences at this location and this visit only reinforced my belief that I was shopping at the right store.

Canadian Tire
416-226-4411
www.canadiantire.ca

 

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Sky High Customer Service

Recently Southwest Airlines was named as one of the Top Ten Most Admired Companies in the World, by Fortune Magazine. With that being said, I believe Southwest Airlines is a great company and I would like to share my recent travel experience with you. For transparency purposes, SQM does do business with Southwest Airlines and I know people who work for the company.

Years ago I started flying with Southwest Airlines because they had a reputation of being a low-cost carrier. Even though they aren’t always considered low cost, these days, I believe that the company still has a great reputation! Today they are known for providing travelers with very good customer service, empathetic employees who genuinely care about their customers and front-line workers who enjoy serving the public.

A few weeks ago I experienced Southwest Airlines recipe for success when my daughter and I became stranded at the Orlando International Airport due to bad weather. While we were waiting in line to speak with a Southwest employee, I noticed the staff made it a point to ensure that every customer was taken care of before the employees left the gate area. Considering we were all tired and upset, the employees did a great job ensuring each customer received the time and attention he / she deserved.

When I reached the front of the line, the employees made me feel like they cared about my situation and wanted to help. Together, the employees came up with a solution to get myself and my daughter to where the rest of my family was located (Buffalo). In addition to rebooking my flight as early as possible, they went above and beyond the call, to help me find a hotel for the night when they learned I was having difficulty finding one and noticed that my daughter was exhausted and upset. Within a few minutes they provided me with some contact information and I spoke to someone who gave us a very nice room and a special “stranded traveler’s” rate.

While there are many times in business where a customer is left feeling like they are just another number, I really felt like the Southwest employees added the personal touch to this difficult situation, making me feel valued and appreciated.

For those of you living in Canada, close to the border, I truly believe it is worth a short drive to the US to fly with Southwest Airlines. Southwest is a great company to fly with and I am confident that you will enjoy your travels.

Southwest Airlines
1-800-I-FLY-SWA
www.southwest.com

 

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How Starbucks Became my “Third Place”

Starbucks Secret Menu

When it comes to my caffeine fix, I will admit that I love Tim Hortons and always go there for my morning coffee. The coffee tastes great and I find it less expensive than many coffee shops.

That said, in more recent times, my visits to Starbucks have become more regular, since my wife and daughter enjoy a number of their drinks, including their “Secret Frappuccino Menu”. In addition, over the last few months, my daughter has asked me to take her to the local Starbucks so she can sip on a beverage and relax in the “big cozy chairs” after a day of skating or other fun activities.

Since I began sharing these experiences with my daughter, I have started to appreciate the Starbucks experience even more. Currently, I frequent my local Starbucks to catch up with friends, have informal business meetings, or get work done without the distractions encountered at my home or office. In fact, between the big cozy chairs, the free Wi-Fi, and some nice music playing, I’m wondering if I really need an office anymore!

During a recent visit, I was surprised to observe how many of the customers at the Bathurst and Joicey location were regulars. What was even more surprising, is how the employees knew many of these people by name, regardless of whether they were a manager, full-time or part-time employee. In addition to the personal touch, I also like how this location usually has seats available. Whether it’s the big cozy chairs, a table for two, or space at the communal desk, they have room for everyone!

I remember Howard Schultz, the founder of Starbucks saying that his goal was to have Starbucks be the “Third Place” in our lives…home being the first, work second and Starbucks third. Given my recent experiences, I see what he means, and I think that he might have succeeded.

So if you have some time to kill, want to catch up with friends, relax with a book, do some work, or just sip on a tasty drink, check out your local Starbucks.

Starbucks
1-800-782-7282
www.starbucks.ca

 

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Walmart’s Improving Customer Service

While many people shop at Walmart for deals based on low prices (but even that is debatable), I have never heard of anyone recognizing them for providing excellent customer service.  Today, I am going to do just that!

Over the holidays, we were cleaning out my daughter’s dresser drawers and came across a Walmart bag with a new pair of snow pants (with the tags still on) that were purchased last year.  Seeing how my daughter grows really quickly, these brand new snow pants no longer fit, so I decided to take a shot in the dark and brought the snow pants with me on my next trip to Walmart at Bathurst and Centre, to see if I could return them.

Surprisingly, despite it being a busy time of year, the line moved quite quickly.  When I got to the front of the line, I told the woman working that I did not have the receipt, so she tried looking up the snow pants in the system but couldn’t find them.  She then called over a manager who took the pants into the back room and returned saying the item would now scan into the system.  The woman immediately processed the return and gave me a store credit for the value of the pants.

Completely unrelated, a couple days later, my dad gave me a call and told me the bundle buggie I bought him three months earlier was broken since a wheel had fallen off.  I picked up the buggie and took it back to Walmart where I ironically spoke with the same woman who helped me with the snow pants.  She told me to go into the store, grab a new buggie and come back to her desk to process the exchange even though I did not have the receipt….again!

When I returned to her desk, she called over the manager to authorize the exchange, who did so immediately, and within a few minutes I was once again on my way…..and very pleased with how things were handled.

I must say how impressed I am with the employees and managers working at Walmart.  In less than a week, I had two great customer service experiences that demonstrate Walmart stands behind their products.  If Walmart continues to get their customer service right, they are going to be an even more successful company than they already are.

Walmart Canada
1-800-328-0402
www.walmart.ca

 

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Stellar Cellular is Truly Stellar!

Photo of Stellar Cellular's Storefront

Stellar Cellular is a small tech repair shop, located down on College Street near Bathurst.  The shop specializes in fixing mobile phones, tablets and computers, and is owned by Richard Martin, who always goes above and beyond to ensure his customers leave happy.  In 2014, I wrote about Richard when he fixed my Blackberry and gave me back the money I paid him because he felt badly that I had to drive to the store a few times before the service was complete.

Over the recent holiday season, Richard went above and beyond the call to help me, so I felt that I should once again let everyone know what a great business he runs.

Around 5 pm, on the Friday before New Years Eve my wife began having problems with her IPhone where she couldn’t hear anything unless it was on the speaker phone setting.  I told my wife not to worry and I immediately called Richard down at the store.

Since I had a positive experience in the past, I knew Stellar Cellular was where I was going to take my wife’s phone, but I had no idea what time he closes.  When I spoke with Richard that Friday night he told me he was closing up the shop in a few minutes, but asked me how far away I was from the store.  I told him I was about 15 minutes away and he said he would wait for me so he could look at the phone.

Upon arrival, Richard quickly diagnosed and fixed my wife’s phone.  He then realized there was a second problem and he was able to fix it within 30 minutes after we arrived.  When Richard handed the phone back to my wife, she breathed a big sigh of relief.

Let’s be clear though…..not to paint everyone with the same brush, but very few businesses would stay open, on a Friday night….let alone on a holiday weekend….to help their customers out.  Richard has always had the attitude of doing whatever it takes to take care of his customers, and this situation was not a rare event, but a common occurrence based on the way that he conducts business…..well done!

I’m really glad I discovered Stellar Cellular and highly recommend them if you ever need to get your phone repaired.  Their prices are quite reasonable, their staff are very knowledgeable, of course, Richard will do whatever he can to make sure you leave happy.

Stellar Cellular
647-350-7755
www.stellarcellular.ca

 

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Even I Like Shopping for Housewares…..Here’s Why

Photo of Cayne's The Super Houseware Storefront

Many years ago, when all of my friends started to get married, the bulk of them registered at Cayne’s The Super Houseware Store.  Cayne’s is located on Doncaster Avenue in Thornhill, and is known for selling high quality kitchen appliances and many other houseware items at the best possible prices.

Aside from providing the lowest price (at Cayne’s you never have to price match since the prices are already rock bottom), Cayne’s is also known for variety of other reasons, including:  having extremely helpful and knowledgeable sales associates working on the sales floor, supplying a large product selection, offering extended warranties to customers and stocking replacement parts of the items they sell.  All of this creates a recipe to ensure happy and loyal customers.

At Cayne’s it is always easy to find a sales associate to help you while browsing through the store’s aisles.  Don, is one of the managers in the store, and is an excellent source of knowledge.  He has been working there for as long as I can remember and aside from knowing all of the products Cayne’s sells, he is very familiar with competing products available on the market.  After speaking with Don I can guarantee that you will be able to make an informed decision on the best product for your household.

Recently Don helped me pick out a gift for my wife.  He helped me get the best market price and on top of that he told me how to apply for the factory rebate, which saved me even more….just don’t tell my wife 🙂

Another wonderful thing about Cayne’s is they stand behind the products they sell.  Cayne’s has taken it upon themselves, to include longer warranties (no additional costs), on many products which they sell, beyond the time frame given by the manufacturer.  In fact, on occasion, and depending on the circumstances, they have even accepted defective products after both warranties have passed.  Cayne’s believes in all the products they sell and wants to make things right for all of their customers.

Whether you are looking for a gift or something for your home, Cayne’s is a great place to check out.

Cayne’s The Super Houseware Store
905-764-1188
www.cayneshousewares.com

 

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Top 5 Rooftop Patios in Toronto

Here is another one of our “Top Lists”! Summer is almost here, and the desire to catch up with friends has never been greater. When you are in the company of an amazing friend, a must-have is a restaurant that is just as amazing. Toronto is famous for its many restaurants – from board game cafés such as Snakes and Lattes to pitch-black dining rooms at the O.Noir. However, it is Toronto’s rooftop patios that are on our radar this week. They do not only offer amazing food, but also allow you to fully enjoy the summer sun. Here is our pick of Toronto’s top 5 rooftop patios:

1. Paupers Pub: Located at 539 Bloor Street West, this rooftop patio is in the heart of the Toronto Annex. It is the perfect place to try out the pub’s delicious beverages menu on a Friday night or the weekend. From non-alcoholic drinks to draughts, to tallboys, Paupers Pub has a beverage for everyone.

2. Madison Avenue Pub: This pub is located at 14 Madison Avenue, and it is home to not only a lovely rooftop patio, but the home of fantastic food and live music. This pub also has a distinct British flair. The decorated walls, brass fittings, and comfortable booths make for a memorable experience.

3. The Flight Deck: Part of The Pilot and located at 22 Cumberland Street, the Flight Deck is the restaurant’s recipe for success. You would not only get to bask in the sunlight, enjoy the cool breeze, have some cold drinks, and make new friends, but also enjoy how it is away from the hustle and bustle of the city’s streets.

4. Sky Yard: Located at 1150 Queen Street West is the Drake Hotel’s roof top patio. The Sky Yard is truly a hidden gem in Toronto, as it is decorated with a very modern aesthetic, and has speedy and friendly customer service.

5. Jazz Bistro: If you and your friends love jazz music, then this rooftop patio located at 251 Victoria Street is the place to be on a hot summer’s day. Its unique atmosphere, coupled with a seasonal cocktail menu, give it a well-deserved place in our top 5 picks. The knowledgeable staff members are a fantastic bonus.

Other worthy mentions include Jack Astor’s and Milestones, both of which have locations in downtown Toronto and are always ready to provide stellar customer service.

 

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