Author: David Lipton

Nothing’s Tougher Than a Burton

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For transparency purposes, I will say right off the bat that the person I am writing about just so happens to be my next-door neighbour, however, this article is based on work that he has done for my family.

Back about three years ago, my 90-year-old aunt fell in a grocery store and broke her hip. Because we felt that the grocery store was responsible for her fall, we quickly decided to retain a lawyer who specialized in personal injury law. While there is certainly no shortage of advertisements for these types of lawyers on TV and in newspapers, I had the good fortune of knowing one who lives 20 feet away from me: Jonathan Burton, who works at Gluckstein Lawyers.

The fact that he was my neighbour and lived nearby was only one factor in deciding to use his services for my aunt. Jonathan has been practicing law for a number of years, and my research indicated that he was extremely experienced, well respected by his colleagues, and specializes in personal injury law. From the beginning, I could tell Jonathan knew how to handle the situation. Whether it was quickly drafting up a letter, scheduling meetings with my aunt and myself, or just organizing his work the way he does, I was able to see that I made the right decision.

Over the course of the case, there were certain objectives that needed to be completed, and Jonathan always made sure to give us the information and heads up in advance. He was always prepared for upcoming activities, and we could tell that we were in good hands.

A few weeks ago, we had a scheduled mediation. For those who are unaware, before you are able to arrange a date for certain types of trials, in Ontario, you have to participate in mandatory mediation. This involves a third, unbiased party, working with both sides to find common ground. and a settlement that both can live with. It may come as a surprise to many, that the majority of cases are settled at mediation and never end up going to trial.

We were fortunate in that we had a good mediator handling my aunt’s case. Jonathan presented himself in a professional manner and dealt with the mediator and opposing lawyer in a skillful way. The other party was open to a settlement, and after a few hours of discussion, the case was settled.

I truly believe that one of the main reasons the case was settled was because of Jonathan’s reputation amongst his colleagues in the legal profession. Jonathan was never rude in his dealings and treated people with respect and honesty. He was always willing to listen, however, he recognized that he was there for his clients’ best interests. I often hear of lawyers who are rude, bullies, and not open to discussion, however, when you take on tactics like these, I believe you do it at the disservice of your clients.

I wouldn’t wish my aunt’s situation on anyone, but if you do need a personal injury lawyer, I highly suggest Jonathan Burton.

Jonathan Burton
Gluckstein Lawyers
416-408-4252
burton@gluckstein.com

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Dyson – A Sucker for Customer Service

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Back a couple of years ago, I wrote about Dyson when we had an issue with our office vacuum cleaner.  At the time, the vacuum was under warranty and Dyson, without causing us any grief, quickly sent us a replacement part so we were able to get back to cleaning our office.  The entire experience was friendly, efficient, and stress-free, and their customer service department was a pleasure to deal with.

Fast forward to a couple of weeks ago, when on a Friday we realized that a small piece of the vacuum had broken and cracked, and as a result, we couldn’t use it.  One of my colleagues got on the phone, explained the problem, and provided Dyson with our vacuum’s registration number.  The employee looked us up in their database and indicated that the vacuum wasn’t under warranty anymore, but told us in the same sentence that they wanted to make sure we were happy and were going to send us a replacement part at no charge.

Since the piece had broken due to heavy use, and not necessarily some sort of mechanical failure, it made the gesture extra special.  The fact that they stood behind the product goes to show you what kind of company they are, and what kind of customer service you can expect from them.  The piece arrived within a few days and we were back up and running in no time at all, once again using our spiffy Dyson.

Presently, I have three Dyson products: an upright vacuum, a handheld vacuum, and the office Dyson, and I am extremely happy with each product.

Dyson was originally established in the United Kingdom in 1991 and has recently announced that they are moving their headquarters to Singapore. James Dyson, the founder, felt that vacuums could be more efficient, based on the fact that the one he was using constantly clogged up and lost suction over time.  As a result, he went about inventing a completely different type of the machine, and if my experience is any indication, he seems to be on to something!

Skip to the present, and Dyson now has a line of not only vacuums, but hand dryers, lights, fans, heaters, and more.  I know my wife is dying to get her hands on one of the new Dyson hairdryers, but unfortunately, given how expensive it is, she’s going to have to wait until the price comes down a bit…or I win the lottery…before I can buy it for her.

To their credit, I’ve never heard anyone complain about any Dyson product, and the reliability of their products, combined with their customer support just goes to show you why.

Dyson Canada
1-877-397-6622
https://www.dysoncanada.ca

 

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Cooking Up Five Star Customer Service

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Caplan’s Appliances, on Weston Road, south of Eglinton Avenue, is a family-founded appliance store that first opened its doors in the 1940s.  Their recently renovated store has a wide selection of brands to choose from, including:  Maytag, Whirlpool, Bosch, Sub-Zero, and Wolf, to name a few.  In addition to the long list of brands which they represent, a few years ago they opened up a separate Miele showroom right across the street from the main store.

The owner of Caplan’s, Bob Caplan, is an old friend of mine, and I have been doing business with Bob and his family for many years.  Since I know he treats everyone like he treats me…he probably treats others much better :-)…I’ve always been recommending him to my family and colleagues who have been in need of appliances.

I’ve visited Bob’s store many times before, and I felt that it was time I give his store a shout out, based on my most recent experience there.  Back a couple of months ago, I was in the market for a new stove for my aunt.  My aunt is 93, living on a fixed income, and Bob was aware of this. Instead of selling us a high-end appliance, Bob had given the salesperson a heads up and they were able to find us a good quality stove at a reasonable price.

In addition, Caplan’s will offer to deliver the new appliance and take away the old one.  In my aunt’s case, we needed added assistance because the stove was a gas range, and it’s not something you can just easily unplug from the wall.  As a result, you need a gas fitter to disconnect the old one and install the new appliance.  As it turns out, the salesperson was kind enough to find me a gas fitter and coordinated the timing so we were able to remove the old stove at the same time as they brought the new one in. The fact that they were willing to go the extra mile to help out my aunt for what amounted to a small purchase, just shows how much they care about their business and their customers.

Aside from the gas fitter, Caplan’s has partnerships with other people in the trades, including interior designers, builders, and construction companies. Bob is truly a one-stop solution for all of your appliance needs.

Caplan’s has been around for a long time, and they understand the value of having a customer for life.  Whether you’re looking for a starter or base type of appliance, upgrading to a new model, looking to redo your kitchen and get high-end appliances, Bob and his team are there for you.

Caplan’s Appliances
416-767-1655
https://www.caplans.ca/

 

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Introducing Minus H2O

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As some of you may know, my business partner and I are currently involved in a company completely unrelated to SQM, known as Minus H2O. Minus H2O is an ever-expanding line of super-concentrated household cleaning products.

Presently, we offer three products: a multi-purpose cleaner, a toilet bowl cleaner, and a window and glass cleaner, with more to come in the future. The company was founded with the purpose of addressing significant environmental issues relating to carbon emissions and plastic pollution in consumer packaged goods. When it comes down to it, most consumers don’t realize that when you buy a bottle of cleaner at the store (or many household products), you’re basically paying for water!

In fact, in many cases, up to 98 percent of what’s in the bottle is simply just water. By taking the water out of our product, it becomes 133 times more concentrated than what you’d normally buy in stores. In addition to significant reductions in carbon emissions and the use of much less plastic, consumers also pay a heck of a lot less.

Here’s the math behind our theory….since one capful of Minus H2O makes up an entire litre of cleaning product, each of our bottles will yield many more litres of cleaning product, as compared to our competition, for a fraction of the cost.

If your average bottle costs $4.00, our 60ml bottle, which makes 8L of cleaning product, will save you $30.00…enough money for you to take a friend to the movies. Our 250 ml bottle makes 33L of cleaning solution and is calculated to save the average consumer over $125.00…enough money for dinner out. And our 1L bottle makes 133L of cleaning solution, and is calculated to save the companies $500.00….enough for a staff appreciation event!

While I might be somewhat biased, just about everybody who tries the product says that in addition to the above-noted benefits, it smells great and works extremely well.

Presently the product is available in Canada, online at Staples, and in the United States on Amazon.

Whether you care about the environment, want to save a helluva lot of money, or a combination of both, I highly encourage you to give Minus H2O a try.

As always, thanks in advance for your support and consideration.

Minus H2O
416-847-1029
https://www.minush2o.com/

 

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Sharing is Caring

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Brew Your Own Beer, Just in Time for St. Patty's Day

Several weeks ago, my wife and I went to a popular restaurant called Parallel. I have an upcoming separate blog about my experience at this restaurant.

This restaurant is great in many ways. During our visit, we saw something in particular that we had never seen before. They had Sharing Bottles. They are large bottles of beer, approximately 500-600 ml in size.

In comparison, a regular bottle is about 355 ml. We thought that this was a great idea, as groups of people could try multiple beers and have a small sample of each since beer comes in many different unique flavours. This makes the dining experience very enjoyable and interesting, as both food and drinks can be shared with the people you care for.

Parallel is not the only place that has these bottles available. There are a couple of breweries that have these Sharing Bottles available, and my wife and I have tried a few of them. There are two places that I recommend.

Blood Brothers Brewing has a large selection of these bottles. My wife really enjoyed the Shumei and the White Lies bottles, which are 500 ml each. The Shumei has different styled IPAs blended into it, with hints of citrus and pine. The White Lies is a sour ale that was inspired by white wine.

Blood Brothers is very convenient, as they have their own online shop. You can shop for your favourite flavours in the comfort of your own home!

Another bottle that my wife liked was from Beau’s. It was called Paper Chase and is a birchwood ale that has hints of caramel, dried fruit and baking spice. While Beau’s does not have an online beer store, they have other merchandise that could be purchased, such as apparel.

We hope that this becomes more of a trend, as this is a good way to try different beers without consuming too much. If you have a brewery that you like, you should suggest this idea, and try to see if they will start
to sell Sharing Bottles!

While trying these bottles, please remember to drink responsibly.

Blood Brothers
http://www.bloodbrothersbrewing.com/
(647) 628-6062

Beau’s
https://beaus.ca/
(866) 585 BEER

 

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Things To Do During The Victoria Day Long Weekend

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BBQ: Now that the weather’s warming up slightly, it’s always nice to throw a BBQ with family and friends. Vicentina Meats is a great place to satisfy all of your meat needs, and if you’re in need of a new BBQ, you could always visit Dickson’s Home Hardware on Avenue road.

Bike Rides: It’s the perfect time of the year to get in some extra exercise! At Toronto Island, hop on a bike for a leisurely ride. It’s $9 per hour for a single bike, or $16 per hour if you want to double up.

Toronto Blue Jays: The Jays are in town, up against the Red Sox on Monday, May 20th—grab a pair of tickets if you’re around for the game.

Road Trip: If you’re up to it, take a road trip to Niagara Falls for some wine touring. For the kids, there’s Bird Kingdom, mini golf, and the Niagara Skywheel.

Museums: Visit and support your local museum on the weekend. Victoria Day Weekend at The Royal Ontario Museum includes Animal Explorers scavenger hunts for children 12 and under, and #FNLROM, featuring live music, food, dancing, and DJs.

Patio: Hit up a patio for some good grub and a good time. I particularly like Taylors Landing at Don Mills, because the service and food are excellent. Lavelle is perched on a huge rooftop complex with an excellent view of the CN Tower, and El Catrin is one of the best Mexican restaurants in Toronto.

Canada’s Wonderland: If you’re not afraid of heights, try out the new Yukon Striker aka the tallest dive roller coaster in the world! Be sure to stick around for the evening fireworks show.

Potluck Picnic: Spend this Victoria day weekend with all your friends! Sugar Beach Park is a great place along the Harbor Front to meet up and enjoy a delicious fun-filled afternoon.

Whatever your plans may be, I sincerely hope you and your family have a safe and restful long weekend!

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Good Things Come in Slightly Larger Packages

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The Best Microbreweries in Toronto

A few weeks ago, I was dining at a restaurant and something on the menu happened to jump out at me.  The establishment was offering what they called “shared bottles” of beer.  It turns out that these bottles were about one and a half times the size of a regular bottle of beer, and the idea was that it is too much for one person but perfect for two people to share.  As it so happens, I’m not a big beer drinker but was with some other people who enjoy trying different beers, so it was perfect for the occasion.

The company that I know of which offers this feature, is a microbrewery in the Toronto area called Blood Brothers Brewing and is located at 165 Geary Avenue.

I really found this to be a great idea, and I’m sure there are other breweries that do it as well, but I thought It was an interesting marketing tactic to get people to try your product.  Often, my wife says that a bottle of beer is too much for her, but half or 75 percent of one is the perfect amount.

Given that in today’s marketplace, there are hundreds of different beers and breweries, and even more beverages available, you really have to be creative to succeed.  Normally, companies just come up with a catchy name or label but don’t do anything else to change up their product.

Alternatively, I’ve noticed that one of the tactics US companies use is to simply increase their price and portion size.  However, Blood Brothers is taking a different approach, and I applaud them for doing so.  I encourage other companies to think outside of the box as well.

In the meantime, give Blood Brothers a try.  I’m told that their beers are all quite enjoyable.

Blood Brothers Brewing
647-628-6062
http://www.bloodbrothersbrewing.com/

 

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