Tag Archives: ensors Quality Management

Paving the Way For Great Customer Service

About five years ago, after moving into our new house and finishing the interior renovations, I decided to take some time and work on the outside of the property.  After a long, exhausting and frustrating search (that’s a completely different story) I found a great company (Land-Con) to complete some major landscaping work.  Although Land-Con was doing a great job on the landscaping, and was a one-stop solution, a separate paving company had been recommended to me (Access Paving), so I decided to use both companies.

After removing the old pavement, making some adjustments to the size of the driveway, and laying down fresh gravel, we were letting the area settle for several weeks, which is the recommended process.  Unfortunately, the week before my driveway was scheduled to be paved, we ran into a problem when my neighbor had to dig a hole under my side of the driveway.  As a result of the digging, we needed to delay the paving to allow the earth and new gravel to settle, once again, or there was a good chance that the asphalt would simply sink down over time.  To add to our woes, we really needed the work to be done quickly, as the winter season was fast approaching, at which time the asphalt companies stop production.  If the work was not done, the driveway would have been a muddy, sloppy mess and I would have had yet another problem to deal with.

Just when I thought the driveway could not be done until the spring, along comes Reno, from Access Paving, with a solution.  I explained what was happening and he offered to put a “base coat” of asphalt on, suggesting that this would avoid the mess and I could then call him once the weather started to get warm to finish the job.

Unfortunately I waited way too long to call Reno back and here I am four years later with a shifted interlock pathway, and an incomplete paving job.  As often is the case, life gets in the way, and I never realized that without the top coat, the base coat would eventually dry up, crack, and have to be completely redone.  I was incredibly upset on having to put out extra money to solve this problem, however, Reno was very understanding and incredibly flexible.  Reno offered to rip up the driveway and start fresh, charging me only slightly more than the original estimate for the top coat.  The job was done quickly and within a few hours I had a brand new driveway, which now looks amazing!

Whether Reno is paving the 401, building a new parking lot, or dealing with a residential driveway, he takes the same amount of care in dealing with customers and doing the actual work.  I would highly recommend him to anyone looking for a trustworthy paving company.

Access Paving
Mr. Reno Gulizia
416- 896-0928


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Multi Tire Craft Keeps Me Rolling

For many years,  I have been going to a place in Scarborough called Multi Tire Craft, based on a friend’s recommendation, to purchase and change over my seasonal tires. The family owned business is run by Glenn, his dad Ken, brother Jay, mom in the office, plus a few long-time staff.

Since first visiting the store, over ten years ago, I am consistently impressed by how professional and knowledgeable everyone who works there is.  In addition to being quality technicians, they also use quality equipment and parts.  As a small business, they certainly are a friendly group, however, I have often felt as if the true sign of a great business, is a company that treats their customers like family, and they certainly do, always remembering my name and asking how my dad…another loyal customer…is doing.

In addition to the regular work they do on my vehicles, I am also always amazed by how they manage the minor issues I have had with say a leaky valve or a slow leak in a tire.  They bring me in right away, quickly diagnose the problem, fix it promptly, and rarely charge me.  They don’t nickel and dime you, which is a rarity in their field.  And speaking of dollars and cents, despite the competitiveness in their industry, they always offer fairly priced tires and services, often less than the competition.

At the busy times of the year when winter tires are being put on or taken off, it’s like watching an Indy Pit Crew….they move so quickly and efficiently, but the safety of their customers and themselves is always their top priorities.

Perhaps a testament to their business is that aside from dealing with consumers, they have earned the respect and trust of large companies, who use them to service their commercial fleets.  They have also built some important relationships with other businesses in the automotive industry, allowing Glenn to refer myself and other customers to shops with the same high standards of quality service and value for getting my brakes done or mufflers changed.

Aside from selling tires, and doing the seasonal changeovers, Multi Tire Craft provides an array of other services including minor repairs and storing winter tires.  I should also mention that if you buy your tires from them they will rotate your tires every 10,000 km at no additional charge.  These guys will keep you rolling!

Multi Tire Craft
145 Nantucket Boulevard
Scarborough, ON  M1P 2N5
Owner / Manager – Mr. Glenn MacDonald


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