Tag Archives: Phone

Leitner Headsets Stands Behind their Product

Although my blogs are often related to the Toronto area, or the region I live in, SQM is an international company, so I’m always excited when I have the chance to spread the word about businesses in other areas of the world.  Today, I’m glad to be able to put a spotlight on a company that is based in the United States, and ships their product to many other countries. 

Since I spend a good chunk of the day on the telephone, a number of years ago I decided that instead of straining my neck, I’d start using a headset (on a related note, wow does it make a difference….it is much more comfortable).  While I have had several different headsets over the past decade, last year my business partner hooked up a wireless version that is built by a company called Leitner Headsets.  The base is actually plugged into the phone, but the headset itself has no wires attached, and is charged when sitting on the base. 

While the headset is quite comfortable and reliable, over the past couple of months an issue has come up where the headset disconnects, lights flash, and it doesn’t work.  Since the headset wasn’t even a year old, I was getting mildly irritated, as I thought it would be a pain to fix, since the product was from the United States.  Nonetheless, I decided to call up Leitner Headsets to see what could be done.  On the first call, I was quickly connected to a gentleman, who immediately found my account.  He was extremely pleasant to deal with, and since he seemed to be quite knowledgeable, we ended up trying to troubleshoot to see if he could guide me through fixing the problem.  At the end of a short call, he told me that someone would check back with me in a couple of days to see if the issue was resolved, and if it wasn’t they would simply send me out a new headset. 

The very next day, the initial problem occurred again, but before I called them back, I decided to wait to see if I would get a call.  I didn’t expect anyone to call me back, but sure enough two days later, on the day that they said they would follow up with me, they actually did!  This second employee seemed confident that she could fix the issues, she asked if it would be okay to take me through some additional steps before sending me out a replacement headset.  Since the staff have a-can do attitude and the issues weren’t mission critical, I was fine with giving it another shot.

Again, the fix seemed to work for a couple of days and then I started running into the same issues again.  A few days later, I received another follow-up call, and when I explained to them it was still broken, they immediately said that they would send me a new headset. 

After the call, I received a couple of emails, including a note indicating that my headset was on the way, as well as a status update, and although they indicated that it may take up to a week before the new headset would arrive, three days later I received the package.  Even the package showed me that I was dealing with a customer-centric organization, as there were two stickers on the outside of the box.  The first, indicated that the package was “picked with customer love by Mitch” and “thanks for being a loyal customer since 2018” 

But that’s not all!  On the day that I finally got around to opening the box, much to my surprise, the company includes a handful of candies in the package  I can’t recall every receiving an added surprise, like this, and this small gesture certainly put a smile on my face. 

For these days where I’ve often said that successful companies stand behind their product, Leitner was great at troubleshooting and when they realized that wasn’t going to work, they sent me a replacement with no fuss, meaning no stress on my end. They have a great product and clearly a great culture that is focussed on customer service.  They are a pleasure to deal with, and I highly recommend them your headset and telecommunications needs. 

Leitner Headsets 
212-230-4525 
leitnerheadsets.com

 

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Samsung Just Pulled Me Into the 21st Century

Photo of a Samsung Galaxy S7

Some people might have read in my previous blog posts that I am a big fan of Blackberry. Up to last spring, I was using a very old Blackberry device, and for the most part, while I was with Blackberry, they took really good care of me both with tech support and overall customer service. Unfortunately, Blackberry has changed over the last few years, and it more recent times it became evident that it was time to consider other devices.

During the last few years, I have also put up with a growing list of friends and family who were constantly making fun of my older Blackberry. In fact, my sister-in-law would even make fun of me for using my device because I still called it a phone and didn’t understand the power of what I could do with modern day technology.

A few months ago, after hemming, hawing and researching the subject to death, I finally took the plunge and moved to an android device. In particular, I ended up buying a Samsung Galaxy S7. I know Samsung has been having issues with their Galaxy Note 7 but my research showed me the Galaxy S7 would be a good investment. Within minutes of setting up my device (with the help of my sister-in-law), I realized she was absolutely right! Boy, was I missing out big time… there was a whole new world out there! Whether it’s getting news and sports updates, being able to quickly check the weather, making free long distance phone calls (using Skype and WhatsApp), navigating our congested roads, price matching or finding deals, there is an app for everything!

If my calculations are correct, the amount of money I have saved through price matching and free long distance calls has already more than aid for the phone. In addition to these benefits, the phone is constructed extremely well. It has an amazing camera that creates beautiful photos (who needs a $1000 camera anymore?), is great on speaker phone, looks nice and has an amazing charger that charges my phone quickly so I don’t have to sit there for hours to get my phone up to a 100% charge.

Despite the recent issues surrounding the Galaxy Note 7, I recommend a Samsung product if you are looking to update your phone. For full disclosure, I have done business with Samsung in the past but this had no impact on my decision to purchase the device, or share my experience.

Samsung
1-855-254-4747
www.samsung.com

 

 

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