Tag Archives: Market Research

I Could Have Been Sitting Two Feet Away From a Bomb… Luckily It Was Just a Training Exercise!

Several weeks ago, I was returning home from a trip with my business partner, Craig. We were sitting in the gate area at the Dallas Fort Worth International Airport when I noticed an employee from the Transportation Security Administration (TSA) K9 Unit approaching the area with a canine (his partner).

The handler allowed the dog to walk around all the seats and benches sniffing people and their luggage. When the dog approached my area, I asked the handler if the dog was trained for drugs or explosives and the handler indicated he was an explosive sniffing dog.

Seconds later, not even two feet away from me, the dog became focused on the contents of a bag with a shoe box and he pushed it out to where his handler was. As I started to put the pieces of the puzzle together, another TSA officer quickly approached me and indicated that the woman sitting above the bag was with the TSA and they were conducting a training exercise.

Looking back on the situation, I realized that the bag and shoe box sitting underneath the benches never caught my attention, and I never really gave the area a second thought. Had this not been a training exercise, I would have been sitting two feet away from an explosive device!

This experience got me thinking about The Department of Homeland Security’s Program, “If You See Something, Say Something”. The program promotes saying something if you suspect suspicious activity, no matter how minor or irrelevant it may seem, so that everyone can work together to keep the community safe. Whether it be terrorism, crime, or a variety of other safety hazards, you truly do have to stay alert and be aware of your surroundings at all times.

Once again as the saying goes, if you see something, say something.


Homeland Security
Phone: 911
www.dhs.gov

Transportation Security Administration
1-866-289-9673
www.tsa.gov

Dallas Fort Worth International Airport
972-973-3112
www.dfwairport.com

 

 

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What’s a Trip to Jamaica Without Some Good Jerk Chicken?

Photos of the outside of Scotchies Restaurant in Jamaica

While nothing is more Canadian than having a cold beer and watching hockey, there are probably not many more things that are more Jamaican than drinking a Red Stripe and eating jerk chicken. As mentioned in my last blog, when it was time for lunch everybody that I was with wanted to go for good jerk chicken. Thankfully, when it came to finding a good restaurant, we knew we were in good hands. We were spending the day with Patrice Bailey, a well-known tour guide in the area and she highly recommended Scotchies Jamaican Restaurant.

Scotchies is a small restaurant chain with three or four locations on the island. They specialize in making authentic jerk chicken by placing it on a wood fire, covered with bamboo. While the food is cooked low and slow, you really can’t beat it, whether you order chicken, ribs, or any of their side dishes. Everything comes out hot, fresh and right off the grill!

The price is ridiculously reasonable. At Scotchies you pay for your food, find a table to dine at and pick up your meal when it is ready. While the service may have been a bit slow (hey…good food takes time!), I was really impressed at how clean the employees kept the seating area. As soon as guests left, employees rushed to clean off the tables, so they would be available for other guests.

One thing that I always look for in a restaurant is whether locals are also eating at the establishment. Since more than half of the people eating at Scotchies were locals, if the food keeps them coming back, it clearly has a good reputation. In fact, we didn’t arrive at the restaurant until after 2 pm and the place was still packed with a lunch time crowd!

If you get down to the area, I suggest grabbing lunch or dinner at Scotchies. Sun… ✓, fun… ✓, and good food… ✓!

Scotchies Jamaican Restaurant
876-953-8041
Scotchies on Trip Advisor

 

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Sky High Customer Service

Recently Southwest Airlines was named as one of the Top Ten Most Admired Companies in the World, by Fortune Magazine. With that being said, I believe Southwest Airlines is a great company and I would like to share my recent travel experience with you. For transparency purposes, SQM does do business with Southwest Airlines and I know people who work for the company.

Years ago I started flying with Southwest Airlines because they had a reputation of being a low-cost carrier. Even though they aren’t always considered low cost, these days, I believe that the company still has a great reputation! Today they are known for providing travelers with very good customer service, empathetic employees who genuinely care about their customers and front-line workers who enjoy serving the public.

A few weeks ago I experienced Southwest Airlines recipe for success when my daughter and I became stranded at the Orlando International Airport due to bad weather. While we were waiting in line to speak with a Southwest employee, I noticed the staff made it a point to ensure that every customer was taken care of before the employees left the gate area. Considering we were all tired and upset, the employees did a great job ensuring each customer received the time and attention he / she deserved.

When I reached the front of the line, the employees made me feel like they cared about my situation and wanted to help. Together, the employees came up with a solution to get myself and my daughter to where the rest of my family was located (Buffalo). In addition to rebooking my flight as early as possible, they went above and beyond the call, to help me find a hotel for the night when they learned I was having difficulty finding one and noticed that my daughter was exhausted and upset. Within a few minutes they provided me with some contact information and I spoke to someone who gave us a very nice room and a special “stranded traveler’s” rate.

While there are many times in business where a customer is left feeling like they are just another number, I really felt like the Southwest employees added the personal touch to this difficult situation, making me feel valued and appreciated.

For those of you living in Canada, close to the border, I truly believe it is worth a short drive to the US to fly with Southwest Airlines. Southwest is a great company to fly with and I am confident that you will enjoy your travels.

Southwest Airlines
1-800-I-FLY-SWA
www.southwest.com

 

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What Does Saving the Rain Forest Have to Do with Coffins?…I Don’t Think the Vultures were in the Rain Forest…

A photo of Charlie Hamilton from National Geographics

Last month, I attended a National Geographic Live presentation, where the speaker was a fascinating gentleman by the name of Charlie Hamilton James.  Charlie is a wildlife photographer who has won several awards and done work all over the world.

One of Charlie’s more recent projects involved photographing the wildlife at Yellowstone National Park, in Wyoming, USA.  To do this, Charlie used a different approach than other photographers, and tried to make the audience look at the world (the cast of us in the world) and animals in a different way than most people may observe it today.  One such example is when he took photographs of vultures in the Amazon Rain Forest.  While most people think of vultures as disgusting and ugly animals, Charlie’s photographs will make you think twice, as vultures are truly incredible creatures.

In addition to his stories about Yellowstone National Park and vultures, Charlie feature presentation was called, “I Bought a Rain Forest”, which was meant to help the audience look at this area of the world in a whole, new way.  For example, a lot of people in the developed world criticize people for cutting down the rain forest but they don’t realize why the rain forest is being cut down.  Charlie’s presentation showed that the main reason for trees being cut down is to provide money for the basic necessities of life, such as food, shelter, and clothing.  People in the developed world don’t realize we are paying the people in the undeveloped world for their natural resources, which in many cases are used to manufacture things we don’t really need…or can use a little less of.

For example, when you take a close look at how the people in these areas are making their money, you realize that a lot of the rain forest is being cut down so people have space for their cattle.  Not to ruin a person’s livelihood, but the truth is, that if we ate just a little less meat (and I love a good steak as much as the next guy), a lot of this land could be saved.

Another example I found mind boggling is, that a lot of the trees being cut down are mahogany trees, and the only reason these trees are being cut down is to build caskets for North Americans (mahogany is the number one wood used for casket). As Charlie suggested, it really doesn’t make a lot of sense to destroy the rain forest to make coffins…a product that ends up back in the ground.

As much as I care about the environment, I have never considered myself a granola eating tree hugger, and Charlie’s presentation showed me that you don’t have to be one, to still care and do your part to protect this vital area of the world.

Overall, I found Charlie to be fascinating, entertaining and certainly worth listening to, if he is ever in your area.  Charlie did indeed buy a rain forest… but to hear that story you are going to have to attend one of his events.

Charlie Hamilton James
www.charliehamiltonjames.com

National Geographic Live Speaker Series
416-872-4255
www.roythomson.com/natgeolive/

 

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