Tag Archives: BlackBerry

Samsung Just Pulled Me Into the 21st Century

Photo of a Samsung Galaxy S7

Some people might have read in my previous blog posts that I am a big fan of Blackberry. Up to last spring, I was using a very old Blackberry device, and for the most part, while I was with Blackberry, they took really good care of me both with tech support and overall customer service. Unfortunately, Blackberry has changed over the last few years, and it more recent times it became evident that it was time to consider other devices.

During the last few years, I have also put up with a growing list of friends and family who were constantly making fun of my older Blackberry. In fact, my sister-in-law would even make fun of me for using my device because I still called it a phone and didn’t understand the power of what I could do with modern day technology.

A few months ago, after hemming, hawing and researching the subject to death, I finally took the plunge and moved to an android device. In particular, I ended up buying a Samsung Galaxy S7. I know Samsung has been having issues with their Galaxy Note 7 but my research showed me the Galaxy S7 would be a good investment. Within minutes of setting up my device (with the help of my sister-in-law), I realized she was absolutely right! Boy, was I missing out big time… there was a whole new world out there! Whether it’s getting news and sports updates, being able to quickly check the weather, making free long distance phone calls (using Skype and WhatsApp), navigating our congested roads, price matching or finding deals, there is an app for everything!

If my calculations are correct, the amount of money I have saved through price matching and free long distance calls has already more than aid for the phone. In addition to these benefits, the phone is constructed extremely well. It has an amazing camera that creates beautiful photos (who needs a $1000 camera anymore?), is great on speaker phone, looks nice and has an amazing charger that charges my phone quickly so I don’t have to sit there for hours to get my phone up to a 100% charge.

Despite the recent issues surrounding the Galaxy Note 7, I recommend a Samsung product if you are looking to update your phone. For full disclosure, I have done business with Samsung in the past but this had no impact on my decision to purchase the device, or share my experience.




Add Comment

Say “Roger, Roger” to Rogers’ Excellent Customer Service

Similar to many other Canadians, I’ve been using Rogers for phone, internet, and cable services for countless years. While I’ve had complaints, I’ve also had good experiences when dealing with some of their great customer service representatives.

Recently, two of my special offers were coming to an end, and I reached out to a representative to see what could be done about the pricing. In addition to receiving help, the representative even went out of their way to assist me in obtaining a new phone, and once I received the new phone (a spiffy, new, Samsung Galaxy S7) the representative helped me figure out all the new features, apps, etc. Being a Blackberry user for the longest time, I really appreciated them making the transition to a new device go as smoothly as possible.

Based on my recent interactions, and how the representatives took care of me, I believe that Rogers is truly making significant improvements in their customer service. In almost all cases, they have been able to help me out and keep me as a satisfied customer.

In the end, despite the ever-evolving world of telecommunications, I think that Rogers will be able to keep up with the needs of their customers.

Rogers Communications


Add Comment

At the RIM of customer service

In lieu of all the news surrounding the smart phone industry, I wanted to put the spotlight on a company that seems to have been receiving more than their fair share of negative press and criticism as of late.

I have been dealing with RIM for several years now, and they have equipped myself, my wife, and even some of my colleagues with great wireless devices. Through this period, I have come across issues with my Blackberry…just like most users of wireless devices would with whatever product they were using.

The issues that I have faced with my Blackberry have usually been technical issues, some of which require repairs. Whenever I contact RIM, the technical support staff is always very knowledgeable and extremely patient. In other instances, I have also had issues with my Blackberry when it was no longer under warranty by my service provider. While my service provider would not do anything about the issue, I have always found RIM to be helpful in finding a solution and correcting the problem, quickly and efficiently. They have never disappointed me and they always go above and beyond what I expect from such a company in terms of customer service.

I distinctly remember one time, when I was trying to trying to find somebody at RIM to speak with after calling their customer service line. After trying repeatedly to contact the right person, I asked to be connected to the President’s office, and I found myself with the option of leaving them a voicemail message. Within thirty minutes of having left a message, I was contacted by someone who helped me right away.

Many companies in the wireless industry have been battling head-to-head for market share and it often seems as if they have abandoned the concept of providing great customer service, but I believe that RIM has kept that at the forefront of their vision. I should mention that I also own various Apple products and their service has been just as great in terms of efficiency and correcting any problems.

We have reached a point where companies seem to be disregarding the true needs of their customers. It’s great to see RIM still knows how to take care of their customer, by going above and beyond the call, every time I contact them. It would be nice if more businesses followed RIM’s lead. I know the company continues to experience unprecedented challenges but if everything else is equal, regardless of the product or service, I will always support the company that provides better customer service and a better experience.

RIM (BlackBerry)
2200 University Ave. E.
Waterloo, ON



Add Comment