When I listen to music, I like to listen to it the right way. I can’t stand the crackling audio and poor sound quality that almost always accompanies cheap headphones, so I don’t mind spending a bit more money when it comes to my music listening devices. That’s why, in the past, I have always bought Bose headphones and speakers. When it comes to Bose products, the sound quality is impeccable, the products are attractive, and the headphones are extremely comfortable. I never board a plane, go for a run, or try and tune out my wife without them. Seriously though, I swear by Bose.
Not only am I a huge fan of their headphones, but I am extremely impressed with their customer service, and they way the company stands behind their products. As an example, for years my wife has had a pair of over ear headphones which she loves just as much as I do. Unfortunately, the lining on the inside of her headphones tore after a little over a year of use. Nothing tragic, the headphones were absolutely still useable, but a little less comfortable and a small annoyance more than anything. So, as any doting husband would, I called up Bose see what could be done to remedy the situation. The customer service representative, asked me for the serial number of the headphones and then she informed me, to her dismay, that the headphones were just past the end date of their warranty. Now with most companies that’s the end of the story, no warranty, no luck, however, she checked to see what she could do and by the end of our conversation a complimentary Bose repair kit was in the mail and on its way. The repair kit was extremely easy to use, and within a couple of minutes of arriving in our mailbox, the headphones were fixed and my wife had a smile on her face (and I had bonus points in the memory bank).
Based on my experienced, I just wanted to take this post to give a little shout out to Bose. Once a product’s warranty is up, it’s up, and while Bose really didn’t have to help us out, they saw a problem and went out of their way to fix it. Now that’s what I call music to my ears!