For many years, I’ve been buying my glasses from a local eyewear store, Universal Optical. It’s located at Lawrence Plaza, on the northwest corner of Bathurst and Lawrence. Although I wrote about Universal Optical in the early days of SQM Picks, after recently visiting the store I thought it would be appropriate to highlight this business once again.
The owner of the business is a gentleman named Mayer. Mayer is all about customer service. He provides customers with the best product for their needs and at the lowest possible price, while still making a living. He’s got an extensive selection of eyewear and contact lenses, but as with most healthcare professionals, it really boils down to the amount of attention and care that he provides to anyone who walks through the door.
Care can be demonstrated in two ways. One is the way in which you treat people from a health standpoint. As an example of this, when I sent my dad in to get new glasses, the optometrist did a vision test and realized his prescription had changed, but also discovered that he had cataracts. Before the optometrist made new glasses, she wanted my dad to take care of the other issues first. The optometrist could have very easily just made the glasses, then have them remade, but she was willing to take that extra step for the benefit of my dad’s ocular health.
From the customer service point of view, the folks at Universal are always willing to go the extra mile. As an example, a couple weeks ago I dropped by the store because the lens from my sunglasses popped out. I didn’t even buy them from Universal Optical, but Mayer took the glasses, popped the lens back in, adjusted the sunglasses so they would fit me properly, cleaned the glasses, and gave me a new, protective case. He did all of this without charging me, and refused to even take a couple of dollars to buy himself a coffee! Of course, the reason he did this was because he’s a businessman who thinks in the long-term. Yes, he didn’t make any money spending two minutes to fix and clean my glasses, but he knows I’ll come back to him when I need a new pair, and will certainly recommend him to friends and family.
In a day and age where consumers often forget about small businesses, Universal Optical is the perfect example of why you should still support your local businesses and the great service that many of them provide.