About a year ago, my wife purchased two relatively expensive, high-quality, cheese graters from Microplane…a manufacturer that sells a wide variety of kitchen tools. Shortly after purchase, the box grater broke. More recently, the hand grater broke, much to her dismay.
Understandably so, my wife was a little bit upset. Given the cost of the product, she expected it to last much longer than a year or so. After licking her wounds, she went onto the company website and reached out to them via email.
Her email simply asked if there was anything that could be done about her broken cheese grater, and despite sending the message right around the holidays, she was surprised when they responded almost immediately. The employee indicated that they were out of the office for the holidays, but wanted to get back to her quickly. The employee asked if my wife could send a photo of the broken items so that she makes sure she is replacing the correct product, and that she would take care of it upon her return from vacation.
By the end of the first week in January, my wife had replacements for both graters. Not only, did they send brand new replacements, but the box grater was upgraded to their newest model!
Based on this experience, it is clear that Microplane stands behind its products. They truly value their customers and provide fast, friendly customer service. Finally, they certainly exceeded my wife’s expectations, both in terms of getting back to her over the holiday season and by sending more than just the replacement product.
If you’re ever in the need of quality kitchenware backed by a great company, consider Microplane and “Make your cheese GRATE again!”