At the end of my vacation, my daughter and I ended up stranded in Orlando, when our flight was cancelled, due to poor weather conditions.
With my rescheduled flight not leaving until the next evening, myself, along with thousands of other stranded travellers began looking for hotel rooms.
Although we were initially directed to a 1-800 number, that involved a long on-hold time, one of the airline employees recognized my increased stress level given the late hour of the day and my young daughter being on the verge of tears. The employee quietly suggested a few specific hotels that took good care of stranded passengers, and as a result, I called the Homewood Suites.
I immediately called the hotel and was surprised at how quickly they answered the phone. Despite it being after two in the morning, the employee was friendly, helpful, and provided me with a very reasonable stranded travelers hotel rate.
Once we confirmed the reservation, the employee asked me if I needed a lift to the hotel and sent a shuttle to pick us up. As soon as we arrived at the hotel, I was greeted by name and checked in within two minutes. The gentleman working was able to anticipate our needs before we even had to ask. He then offered to store our bags at the front desk while we ran out to grab a quick bite, and he let us know he added a late checkout to our account so we could sleep in the next morning.
The next day I had an equally enjoyable experience with the other staff members who were friendly, helpful and extremely accommodating. My daughter and I also had time to walk around the grounds. The facility is beautiful with big and modern spacious rooms, a large, bright lobby area, and complimentary breakfasts, afternoon snacks and dinner (including some wines and beers).
I can certainly see why many travelers make it their first choice. While I can’t speak for other hotels in the chain, this location definitely puts the home in Homewood Suites.
Orlando Airport Homewood Suites by Hilton at Gateway Village
Email: Luis Arancibia
Homewood Suites Website