About a year ago, my wife purchased two relatively expensive, high-quality, cheese graters from Microplane…a manufacturer that sells a wide variety of kitchen tools. Shortly after purchase, the box grater broke. More recently, the hand grater broke, much to her dismay.
Understandably so, my wife was a little bit upset. Given the cost of the product, she expected it to last much longer than a year or so. After licking her wounds, she went onto the company website and reached out to them via email.
Her email simply asked if there was anything that could be done about her broken cheese grater, and despite sending the message right around the holidays, she was surprised when they responded almost immediately. The employee indicated that they were out of the office for the holidays, but wanted to get back to her quickly. The employee asked if my wife could send a photo of the broken items so that she makes sure she is replacing the correct product, and that she would take care of it upon her return from vacation.
By the end of the first week in January, my wife had replacements for both graters. Not only, did they send brand new replacements, but the box grater was upgraded to their newest model!
Based on this experience, it is clear that Microplane stands behind its products. They truly value their customers and provide fast, friendly customer service. Finally, they certainly exceeded my wife’s expectations, both in terms of getting back to her over the holiday season and by sending more than just the replacement product.
If you’re ever in the need of quality kitchenware backed by a great company, consider Microplane and “Make your cheese GRATE again!”
Microplane
956-777-5272
www.microplane.com
Thank you for the great story and support of Microplane. They are a great bunch pf people that care about character, integrity and quality. There is certainly a difference between the professional and standard lines, but both are designed with quality in mind. My wife has the same Microplane tools for years. I have had the privilege of serving as a Celebrity Chef ambassador for them since 2014. They continually impress me.
If ever there is anything I can do for you, please let me know. It is a pleasure to be of service. Raising a cup of luxury to you in celebration of life, family, friends and success!
Bryan-David Scott
Celebrity Chef
Luxury Coffee Specialist
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