Tag Archives: kitchen appliances

Cooking Up Five Star Customer Service

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Caplan’s Appliances, on Weston Road, south of Eglinton Avenue, is a family-founded appliance store that first opened its doors in the 1940s.  Their recently renovated store has a wide selection of brands to choose from, including:  Maytag, Whirlpool, Bosch, Sub-Zero, and Wolf, to name a few.  In addition to the long list of brands which they represent, a few years ago they opened up a separate Miele showroom right across the street from the main store.

The owner of Caplan’s, Bob Caplan, is an old friend of mine, and I have been doing business with Bob and his family for many years.  Since I know he treats everyone like he treats me…he probably treats others much better :-)…I’ve always been recommending him to my family and colleagues who have been in need of appliances.

I’ve visited Bob’s store many times before, and I felt that it was time I give his store a shout out, based on my most recent experience there.  Back a couple of months ago, I was in the market for a new stove for my aunt.  My aunt is 93, living on a fixed income, and Bob was aware of this. Instead of selling us a high-end appliance, Bob had given the salesperson a heads up and they were able to find us a good quality stove at a reasonable price.

In addition, Caplan’s will offer to deliver the new appliance and take away the old one.  In my aunt’s case, we needed added assistance because the stove was a gas range, and it’s not something you can just easily unplug from the wall.  As a result, you need a gas fitter to disconnect the old one and install the new appliance.  As it turns out, the salesperson was kind enough to find me a gas fitter and coordinated the timing so we were able to remove the old stove at the same time as they brought the new one in. The fact that they were willing to go the extra mile to help out my aunt for what amounted to a small purchase, just shows how much they care about their business and their customers.

Aside from the gas fitter, Caplan’s has partnerships with other people in the trades, including interior designers, builders, and construction companies. Bob is truly a one-stop solution for all of your appliance needs.

Caplan’s has been around for a long time, and they understand the value of having a customer for life.  Whether you’re looking for a starter or base type of appliance, upgrading to a new model, looking to redo your kitchen and get high-end appliances, Bob and his team are there for you.

Caplan’s Appliances
416-767-1655
https://www.caplans.ca/

 

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Making Happy Customers with “Grate” Service from Microplane

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Microplane Product Review

About a year ago, my wife purchased two relatively expensive, high-quality, cheese graters from Microplane…a manufacturer that sells a wide variety of kitchen tools. Shortly after purchase, the box grater broke. More recently, the hand grater broke, much to her dismay.

Understandably so, my wife was a little bit upset. Given the cost of the product, she expected it to last much longer than a year or so. After licking her wounds, she went onto the company website and reached out to them via email.

Her email simply asked if there was anything that could be done about her broken cheese grater, and despite sending the message right around the holidays, she was surprised when they responded almost immediately. The employee indicated that they were out of the office for the holidays, but wanted to get back to her quickly. The employee asked if my wife could send a photo of the broken items so that she makes sure she is replacing the correct product, and that she would take care of it upon her return from vacation.

By the end of the first week in January, my wife had replacements for both graters. Not only, did they send brand new replacements, but the box grater was upgraded to their newest model!

Based on this experience, it is clear that Microplane stands behind its products. They truly value their customers and provide fast, friendly customer service. Finally, they certainly exceeded my wife’s expectations, both in terms of getting back to her over the holiday season and by sending more than just the replacement product.

If you’re ever in the need of quality kitchenware backed by a great company, consider Microplane and “Make your cheese GRATE again!”

Microplane
956-777-5272
www.microplane.com

 

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Even I Like Shopping for Housewares…..Here’s Why

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Photo of Cayne's The Super Houseware Storefront

Many years ago, when all of my friends started to get married, the bulk of them registered at Cayne’s The Super Houseware Store.  Cayne’s is located on Doncaster Avenue in Thornhill, and is known for selling high quality kitchen appliances and many other houseware items at the best possible prices.

Aside from providing the lowest price (at Cayne’s you never have to price match since the prices are already rock bottom), Cayne’s is also known for variety of other reasons, including:  having extremely helpful and knowledgeable sales associates working on the sales floor, supplying a large product selection, offering extended warranties to customers and stocking replacement parts of the items they sell.  All of this creates a recipe to ensure happy and loyal customers.

At Cayne’s it is always easy to find a sales associate to help you while browsing through the store’s aisles.  Don, is one of the managers in the store, and is an excellent source of knowledge.  He has been working there for as long as I can remember and aside from knowing all of the products Cayne’s sells, he is very familiar with competing products available on the market.  After speaking with Don I can guarantee that you will be able to make an informed decision on the best product for your household.

Recently Don helped me pick out a gift for my wife.  He helped me get the best market price and on top of that he told me how to apply for the factory rebate, which saved me even more….just don’t tell my wife 🙂

Another wonderful thing about Cayne’s is they stand behind the products they sell.  Cayne’s has taken it upon themselves, to include longer warranties (no additional costs), on many products which they sell, beyond the time frame given by the manufacturer.  In fact, on occasion, and depending on the circumstances, they have even accepted defective products after both warranties have passed.  Cayne’s believes in all the products they sell and wants to make things right for all of their customers.

Whether you are looking for a gift or something for your home, Cayne’s is a great place to check out.

Cayne’s The Super Houseware Store
905-764-1188
www.cayneshousewares.com

 

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