Tag Archives: Customer Service

And your troubles seem to melt away…

The stress of deadlines and projects can take a real toll on you, both emotionally and physically. Then there’s the back, neck, and leg pain from sitting in that office chair all day. The simple solution? Get a massage.

MassageTime, a Toronto based company run by Eva Tettinger, offers reasonably priced, in-office massages to employees of a business, coupled with great customer service. Depending on the number of employees, companies can book the service for anywhere from three hours to an entire week. The masseuse brings their own portable massage chair for you to settle into and plays soothing background music while your stress is rubbed away. Each massage lasts 15-30 minutes and is performed through the employee’s clothing. Talk about awesome customer service and a great way to de-stress! If you’re looking for more, the company also offers personal massages at their clinic.

According to the Registered Massage Therapists’ Association of Ontario therapeutic massage provides a number of benefits, including reducing or eliminating pain, improving joint mobility, circulation and immune system functioning, reducing depression, anxiety and tension in muscles, and increasing lymphatic drainage. All of these benefits contribute to staff feeling revitalized and ready to work, and in my experience, Eva’s services are always well received by employees because of her amazing hands and even better customer service. Whether you have an office of 20 or 100 think about getting them a massage. They’ll appreciate it- trust me.
Eva Tettinger



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Going above and beyond the call

cell phone repair

I’m certainly not the first to do it and I won’t be the last, but recently I dropped my Blackberry, cracking the screen.  It still functioned, but peering through the fragmented glass to read an email wasn’t ideal, so I started to shop around to find somewhere that could fix it for a good price.

Most of the places I inquired at quoted me $80 to $100 for the repair, until I stumbled upon Stellar Cellular.  The business is a small electronics store on College Street, squeezed between two pizza places. I called them on a Saturday and a guy named Richard answered.  He told me they could fix it for $60, but would need to order some parts which wouldn’t arrive until Tuesday.  Feeling bad, Richard suggested a couple of other stores I could go to if I needed it done right away.  A business man willing to turn away business for the good of the customer!  Richard was more worried about me than his own profit.  I was so impressed with his level of customer service that I told him I’d be happy to wait until Tuesday.

So, come Tuesday, I make my way down to College Street, between Spadina Avenue and Bathurst Street, and there’s Richard waiting for me behind the counter.  I hand over the phone, and he tells me to come back in about 45 minutes, while he does his magic….badda bing badda boom, my phone is good to go again.  I thanked him, paid for the work, and headed off.

After I got back home, I noticed that there was something off with the screen, that was only visible  with certain backgrounds.  Since it was very distracting I had my dad take the phone back to Stellar Cellular and show Richard the problem.  He took the phone again, promising to fix it, and gave it back to my dad, a short time later.  When my dad brought me the phone, I opened the case, and snuggled up next to the Blackberry is $60 and a short note reading, “Deepest Apologies for the inconvenience. Your business is very important to me. Kind Regards, Richard”.

I would have been ecstatic just having the phone fixed, let alone having it fixed for free!  For the second time, I didn’t feel like a just a piece of business, a sale, a profit, but a real person that Richard genuinely wanted to help. It’s refreshing to see a businesses that ensures that quality customer service is delivered to the customer- each and every time.

Stellar Cellular
378 College St.
Toronto, ON



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