Not too long ago, I decided it was time to replace my garage door. I began by making calls to several prominent companies in the GTA, however, to my surprise, all but one of the companies either never returned my calls, or did so several weeks later. Two of the companies set up a consultation, yet only one of them showed up. Frustrated, I eventually found someone that offered a reasonable price, but I still wasn’t sold. Then one day, I noticed a white van parked on my street. It had a large sign that read ‘Maple Leaf Garage Doors’. Disillusioned by my experiences thus far, I decided to give them a chance. To my delight (and relief), the call was immediately answered by Steve Minakakis. The owner, installer, and service technician of ‘Maple Leaf Garage Doors’- A real one man show!
After speaking with Steve, he immediately came by to show me a variety of samples. He also took the appropriate measurements and provided me with a fair quote on the spot. Even though I had just met him, I could tell that Steve took great pride in his work and valued me as a potential customer. Since this quality of customer service was remarkably different from what I had experienced with other companies, I decided to go with ‘Maple Leaf Garage Doors’.
Despite initially asking Steve for colour samples that he did not have, he still dropped new ones off in my mailbox the next day! Most importantly, he returned all of my calls in a timely matter and provided me with updates on when my parts were to arrive. If that wasn’t enough, Steve generously adjusted his own schedule (without me asking), so he could complete the replacement in time for some guests I was expecting later on that week! To top off Steve’s amazing customer service, he sent me several pictures of the finished product while I was at work. He even disposed of my old garage door and installed a new opener free of charge!
Above all, what struck me the most about my experience with Steve was his passion. From our initial consultation, to his regular communications, and finally, accommodating my schedule, Steve went above and beyond what I expected. I always try to support small businesses, especially when the service is this good. So I would definitely recommend calling Steve and ‘Maple Leaf Garage Doors’ for all of your replacement and repair needs! If his product doesn’t convince you, I guarantee his passion will!