Tag Archives: Toronto Hydro

LED Bulbs are a Bright Idea

Normally, I would highlight a business or an organization, however this week, something has been on my mind, as I’ve been debating about the usage of LED bulbs.

While some people say that LED bulbs help them save money, others say the opposite. Most people say that the bulbs save the most energy and last longer if they are of good quality, however, the biggest challenge to their acceptance may be that they are expensive.

That said, there are occasionally significant savings on the bulbs, by keeping an eye out for sales and online coupons. By applying this method, a $15.00 to $20.00 LED bulb could become only $5.00 to $7.00, which makes it easier to justify the purchase.

One thing to keep in mind is that you may run into an issue with the dimmer switches, which must be compatible with the new bulbs.  I’m told that some dimmers can cost up to $100.00, so you have to keep this in mind when considering a changeover.

Recently, when one of my friends built a new house, it was twice the size of their old one, but they have insisted that they are paying the same electricity bill as the old house, mainly because of the new LED bulbs.   

The debate continues, but I am nonetheless very happy with my LED bulbs. They save on energy, can be purchased at a significant discount, and have the bonus of helping the environment.  In the end, whether you are converting one room at a time or all the rooms at once, LED bulbs seem like a bright idea.

Toronto Hydro Corporation
500 Commissioners Street
Toronto, ON M4M 1B4
(416) 542-8000


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Anthony Haines- warming the homes (and holidays) of Torontonians

We knew it was coming, but we didn’t realize how bad it would hit us. The December ice storm caused a reported 130,000 power outages across the GTA. People were afraid to leave their homes, shivering in front of a dismal fire. Even Mayor Rob Ford appeared as a ray of hope during this crisis, because despite his well-known personal issues he looked to be in control and played the part of the leader. But when it comes down to it, the real heat (or perhaps I should say cold) didn’t fall on the Mayor or any other politician but on the shoulders of Anthony Haines, President and Chief Executive Officer of Toronto Hydro. He stood by Ford’s side during each press conference updating the public on Toronto Hydro’s progress. I remember waiting by the transistor radio, all excitement for the holidays channeled into listening to Haines’ voice as he listed off the areas he hoped would have power soon.

No one could have been totally prepared for a natural disaster like that. Haines was blunt, not feeding the public false answers. He was a real, tangible beacon of hope, out there on the streets, away from his family on Christmas, solving the problems one area at a time. And yet, people still weren’t happy. I mean, when you’re getting thousands of phone calls from Toronto Hydro customers each day complaining, you quickly realize your trouble spots, and Haines was not one to cover them up, but instead admitted to them and worked on finding a solution.

I like to think quality is a journey, not a destination. Nothing will ever be perfect, but there will always be an unlimited number of imperfections. It takes continuous experimentation and brainstorming to find the glitches, which for most organizations occurs over a long period of time, but for Haines it was a matter of days.

I was impressed with this guy and so I organized a meeting, hoping that we might come up with some type of collaboration. He took the time to meet with me and talk and I saw that none of it was an act. He’s a generally an open-minded person with Toronto’s well being at heart, and for that I’d like to thank him and tell him to keep up the good work. It is because of people like Anthony Haines that I still believe that a positive customer service experience still exists.



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