Tag Archives: North American Kitchen Appliances

Cooking Up Five Star Customer Service

Caplan’s Appliances, on Weston Road, south of Eglinton Avenue, is a family-founded appliance store that first opened its doors in the 1940’s.  Their recently renovated store has a wide selection of brands to choose from, including:  Maytag, Whirlpool, Bosch, Sub-Zero, and Wolf, to name a few.  In addition to the long list of brands which they represent, a few years ago they opened up a separate Miele showroom right across the street from the main store.

The owner of Caplan’s, Bob Caplan, is an old friend of mine, and I have been doing business with Bob and his family for many years.  Since I know he treats everyone like he treats me…he probably treats others much better :-)…I’ve always been recommending him to my family and colleagues who have been in need of appliances.

I’ve visited Bob’s store many times before, and I felt that it was time I give his store a shout out, based on my most recent experience there.  Back a couple of months ago, I was in the market for a new stove for my aunt.  My aunt is 93, living on fixed income, and Bob was aware of this. Instead of selling us a high-end appliance, Bob had given the salesperson a heads up and they were able to find us a good quality stove at a reasonable price.

In addition, Caplan’s will offer to deliver the new appliance and take away the old one.  In my aunt’s case, we needed added assistance because the stove was a gas range, and it’s not something you can just easily unplug from the wall.  As a result, you need a gas fitter to disconnect the old one and install the new appliance.  As it turns out, the salesperson was kind enough to find me a gas fitter, and coordinated the timing so we were able to remove the old stove at the same time as they brought the new one in. The fact that they were willing to go the extra mile to help out my aunt for what amounted to a small purchase, just shows how much they care about their business and their customers.

Aside from the gas fitter, Caplan’s has partnerships with other people in the trades, including interior designers, builders, and construction companies. Bob is truly a one-stop solution for all of your appliance needs.

Caplan’s has been around for a long time, and they understand the value of having a customer for life.  Whether you’re looking for a starter or base type of appliance, upgrading to new model, looking to redo your kitchen and get high-end appliances, Bob and his team are there for you.

Caplan’s Appliances
416-767-1655
https://www.caplans.ca/

 

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Making Happy Customers with “Grate” Service from Microplane

Microplane Product Review

About a year ago, my wife purchased two relatively expensive, high-quality, cheese graters from Microplane…a manufacturer that sells a wide variety of kitchen tools. Shortly after purchase, the box grater broke. More recently, the hand grater broke, much to her dismay.

Understandably so, my wife was a little bit upset. Given the cost of the product, she expected it to last much longer then a year or so. After licking her wounds, she went onto the company website and reached out to them via email.

Her email simply asked if there was anything that could be done about her broken cheese grater, and despite sending the message right around the holidays, she was surprised when they responded almost immediately. The employee indicated that they were out of the office for the holidays, but wanted to get back to her quickly. The employee asked if my wife could send a photo of the broken items, so that she makes sure she is replacing the correct product, and that she would take care of it upon her return from vacation.

By the end of the first week in January, my wife had replacements for both graters. Not only, did they send brand new replacements, but the box grater was upgraded to their newest model!

Based on this experience, it is clear that Microplane stands behind their products. They truly value their customers and provide fast, friendly customer service. Finally, they certainly exceeded my wife’s expectations, both in terms of getting back to her over the holiday season and by sending more than just the replacement product.

If you’re ever in the need for quality kitchenware backed by a great company, consider Microplane and “Make your cheese GRATE again!”

Microplane
956-777-5272
www.microplane.com

 

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