I hope that all is well and that your summer is off to a great start!
Over the next few weeks, we’re interested in hearing from you as we want to continue highlighting outstanding businesses around the world.
With so many readers from across the globe, we’re looking to you, our readers, for your input. In particular, we’re looking for exceptional businesses including your favourite:
- Pizza place
- Brunch spot
- Local merchant (small business)
- Tourism destination
- Clothing store
- Grocery store
- And any hidden gems that you are willing to share!
In addition to the name of the business, we’d also like to know why you’re nominating them. Did you have a memorable experience there? Did they go above and beyond the call of customer service duty? We’d like to know!
Please email your favourites to davidL@sqm.ca
In the weeks ahead, we will share your suggestions and recommendations, and rest assured you will be mentioned in any blogs that feature the business.
SQM is looking forward to hearing from you all, and as always… thanks for reading SQM Picks!
Please pardon me while the cold weather in Toronto brings about some of my favorite summer memories…
Whenever I go to Orillia, Ontario with my family, one of our favourite places to visit is The Red Caboose Mini Putt.
The mini putt itself is just like any other mini putt course, with 18 holes and some nice benches to sit and chat at, throughout the course. The Red Caboose restaurant that we eat at after playing is fine too, with rarely any lines, fast and friendly service, and a menu with great such as homemade hamburgers and fresh-cut fries.
However, what makes the Red Caboose my favourite place to visit in Orillia is because it serves Kawartha Diary ice cream. It’s very tasty ice cream with flavours like Rum Raisin, Moose Tracks and Bear Paws. It tastes even better when the Red Caboose serves a kid’s scoop for only $1 and an adult scoop for only $1.50!
In fact, the first time I played there and I bought ice cream for me and my family, I thought the employee had accidentally misheard how many scoops of ice cream I wanted because I was holding literally two scoops of ice cream, and it was still just a $1.50. The amount of ice cream they scooped for us was that generous.
One time I took my family and some friends to play some mini putt. While we were puttering around, we met another family whom we knew quite well. After we had all finished playing, I bought ice cream for everyone and I still had change from a $20 dollar bill!
Most stores would charge roughly three or four dollars, so I highly recommend stopping by the The Red Caboose, the next time you’re in the area.
The Red Caboose
A few days ago I was attending an industry function at the beautiful Fairmont Royal York in downtown Toronto. Having stayed in this world renowned hotel before, I knew that the level of service offered by its staff members is second to none, however, it still took me by surprise when one of the washroom attendants went above and beyond his required duties to meet a casual request of mine.
It all started when I was washing my hands and noticed that the soap and hand lotion was the same fragrance as the shampoo and conditioners that they provide in the guest rooms. I casually mentioned that I really enjoyed the fragrance and quality of the product and joked that they should have some in the public washrooms. Thinking nothing of my remark, I was completely caught off guard when the attendant told me to return later on so he could give me a few bottles of the items that I liked. I thanked him for the offer, but generally thought nothing of my own request, nor his desire to meet it.
Later that day, when I returned to the washroom, I was surprised to see that not only did he remember me, but he also came through with his promise and had brought me several small bottles. I was truly amazed because here’s a guy, who to many, it would seem as if his main responsibility is simply to provide hand towels and keep the washroom clean, yet he embraces the “customer first” spirit of the hospitality industry and displayed a genuine desire to go above and beyond what is normally expected. Rarely have I experienced such a display of customer service from higher level employees, let alone from line staff.
My experience couldn’t have come at a better time seeing that I was attending an award ceremony celebrating the excellent customer service found in Canada’s hospitality and foodservice industry. In my opinion, this gentleman was just as deserving of a Pinnacle Award, as any other person in attendance! Not only is he a representative of the great customer service found at the Fairmont Royal York, but he is also a great representative of the hospitality industry as a whole! If management is listening, this gentleman is definitely a keeper. Perhaps, like other senior executives with the company who started out in such positions, he too is a future leader.
Fairmont Royal York
100 Front St. W.
416 368 2511