Monthly Archives: April 2016

LED Bulbs are a Bright Idea

Normally, I would highlight a business or an organization, however this week, something has been on my mind, as I’ve been debating about the usage of LED bulbs.

While some people say that LED bulbs help them save money, others say the opposite. Most people say that the bulbs save the most energy and last longer if they are of good quality, however, the biggest challenge to their acceptance may be that they are expensive.

That said, there are occasionally significant savings on the bulbs, by keeping an eye out for sales and online coupons. By applying this method, a $15.00 to $20.00 LED bulb could become only $5.00 to $7.00, which makes it easier to justify the purchase.

One thing to keep in mind is that you may run into an issue with the dimmer switches, which must be compatible with the new bulbs.  I’m told that some dimmers can cost up to $100.00, so you have to keep this in mind when considering a changeover.

Recently, when one of my friends built a new house, it was twice the size of their old one, but they have insisted that they are paying the same electricity bill as the old house, mainly because of the new LED bulbs.   

The debate continues, but I am nonetheless very happy with my LED bulbs. They save on energy, can be purchased at a significant discount, and have the bonus of helping the environment.  In the end, whether you are converting one room at a time or all the rooms at once, LED bulbs seem like a bright idea.

Toronto Hydro Corporation
500 Commissioners Street
Toronto, ON M4M 1B4
(416) 542-8000


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Best Buy Is Plugged Into Customer Service

A few months ago, I went into Best Buy because my daughter needed an iPad keyboard case.  Since there was a case on sale and it was a brand name that we had trusted over the years, we bought it immediately.  A couple of weeks later, however, the case had a crack in the corner, so we had to return to the store for a replacement.

During the second visit, my daughter chose a case of the same brand as last time, but decided on a different colour.  Apparently, this colour case was not on sale and was approximately $30.00 more without then discounted model.   When we were doing the exchange, I informed the employee about what had happened to the last case, and she immediately obtained approval from a supervisor to provide the added courtesy of allowing my daughter to choose the different coloured replacement at no additional cost.  When my daughter and I left the store, it was with a smile on both of our faces.

Our smiles turned into frowns when a few weeks later, the case had yet another crack.  Perhaps it was due to a manufacturing issue, as the crack was in the same location as the last one.  By this time, my daughter was very upset and annoyed with the brand (note to brands…even 10 year olds have a say in certain purchase decisions).

When we went back to Best Buy once more, we picked out a new case, made by a different company.  Although this case was now $10.00 more than the previous case, we reasoned that it would be worth it if it worked properly.  At the service desk, I again explained why we were back at the store, and that this is now the third time in less than a month that we were having issues with the original product / brand. Immediately, the employee apologized for what had happened and did an exchange for us, again obtaining management’s approval to exchange the product at no additional cost to us.  Once again, when we left the store (a third time), my daughter was happy with her new case, and I was happy with not having to pay again and again for an item.

The Best Buy employees that we encountered were efficient, pleasant, and knowledgeable and clearly attempted to put the customer first.  With the increase of online retailers, sales and electronic stores like Best Buy have taken a hit, however, based on my recent experiences with the store’s excellent customer service, I would suggest that there are still numerous benefits to doing business with such a company.

Whether it is the chance to actually experience the product before you buy it, the company’s willingness to price match, and perhaps most importantly, demonstrated commitment to putting the customer first, I believe the company is heading in the right direction.

Best Buy certainly seems to be plugged into customer service….well done!

Best Buy Canada


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Union Lighting & Furnishings Brighten My Day

When my wife and I bought our house, several years ago, it was in great shape, but required some updates to the decor.  Since one of the areas we wanted to update was the lighting fixtures, a friend suggested we visit Union Lighting & Furnishings. When we arrived at the location, we were met with a huge showroom that had lights for every price and every style.  We were able to find just about everything that we needed, fairly quickly, with the help of knowledgeable employees.  Ever since then, we have always gone back to the store for any of our lighting needs.

Recently, we decided to make the move to LED bulbs, and switch over all of our pot lights…over 40 bulbs!  Since the bulbs were on sale, and I had government coupons for $5.00 off (to a maximum of five bulbs_), I went straight to Union Lighting & Furnishings.  However, I soon discovered that because I needed 50 bulbs, in order get the government discount, I would have to visit the store again and again.  I was confused as to why the government wanted to promote the purchase LED bulbs, yet only limit them to 5 at a time….but that’s a discussion for another time.

Union Lighting & Furnishings, however, were the light at the end of the tunnel.  They honoured the discount for all the bulbs in one visit, and assured me that they would take care of the accounting and added work on their end.  On top of that, it turned out that the sale was only held for the previous generation of LED bulbs, and not the new ones that I had been informed about by an employee, but Union Lighting & Furnishings honoured that as well.

From my first visit to the store over eight years ago, I have been amazed by the company’s commitment to excellent customer service.  Whether it’s their product knowledge, the availability of a large selection of styles and models, or the way that employees go above and beyond to guarantee the satisfaction of their customers, Union Lighting & Furnishings truly brightens my day!  I highly recommend giving them a visit for all of your lighting needs.  You won’t be kept in the dark 🙂

Union Lighting & Furnishings
1491 Castlefield Avenue
York, ON M6M 1Y3



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