Tag Archives: Toronto

Dyson – A Sucker for Customer Service:

Back a couple of years ago, I wrote about Dyson when we had an issue with our office vacuum cleaner.  At the time, the vacuum was under warranty and Dyson, without causing us any grief, quickly sent us a replacement part so we were able to get back to cleaning our office.  The entire experience was friendly, efficient, and stress free, and their customer service department was a pleasure to deal with.

Fast forward to a couple of weeks ago, when on a Friday we realized that a small piece of the vacuum had broken and cracked, and as a result we couldn’t use it.  One of my colleagues got on the phone, explained the problem, and provided Dyson with our vacuum’s registration number.  The employee looked us up in their database, and indicated that the vacuum wasn’t under warranty anymore, but told us in the same sentence that they wanted to make sure we were happy, and were going to send us a replacement part at no charge.

Since the piece had broken due to heavy use, and not necessarily some sort of mechanical failure, it made the gesture extra special.  The fact that they stood behind the product goes to show you what kind of company they are, and what kind of customer service you can expect from them.  The piece arrived within a few days and we were back up and running in no time at all, once again using our spiffy Dyson.

Presently, I have three Dyson products: an upright vacuum, a handheld vacuum, and the office Dyson, and I am extremely happy with each product.

Dyson was originally established in the United Kingdom in 1991 and have recently announced that they are moving their headquarters to Singapore. James Dyson, the founder, felt that vacuums could be more efficient, based on the fact that the one he was using constantly clogged up and lost suction over time.  As a result, he went about inventing a completely different type of machine, and if my experience is any indication, he seems to be on to something!

Skip to the present, and Dyson now has a line of not only vacuums, but hand dryers, lights, fans, heaters, and more.  I know my wife is dying to get her hands on one of the new Dyson hair dryers, but unfortunately, given how expensive it is, she’s going to have to wait until the price comes down a bit…or I win the lottery…before I can buy it for her.

To their credit, I’ve never heard anyone complain about any Dyson product, and between the reliability of their products, combined with their customer support just goes to show you why.

Dyson Canada
1-877-397-6622
https://www.dysoncanada.ca

 

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Introducing Minus H2O

As some of you may know, my business partner and I are currently involved in a company completely unrelated to SQM, known as Minus H2O. Minus H2O is an ever expanding line of super-concentrated household cleaning products.

Presently, we offer three products: a multi-purpose cleaner, a toilet bowl cleaner, and a window and glass cleaner, with more to come in the future. The company was founded with the purpose of addressing significant environmental issues relating to carbon emissions and plastic pollution in consumer packaged goods. When it comes down to it, most consumers don’t realize that when you buy a bottle of cleaner at the store (or many household products), you’re basically paying for water!

In fact, in many cases, up to 98 percent of what’s in the bottle is simply just water. By taking the water out of our product, it becomes 133 times more concentrated than what you’d normally buy in stores. In addition to significant reductions in carbon emissions and the use of much less plastic, consumers also pay a heck of a lot less.

Here’s the math behind our theory….since one capful of Minus H2O makes up an entire litre of cleaning product, each of our bottles will yield in many more litres of cleaning product, as compared to our competition, for a fraction of the cost.

If your average bottle costs $4.00, our 60ml bottle, which makes 8L of cleaning product, will save you $30.00…enough money for you to take a friend to the movies. Our 250 ml bottle makes 33L of cleaning solution, and is calculated to save the average consumer over $125.00…enough money for dinner out. And our 1L bottle makes 133L of cleaning solution, and is calculated to save the companies $500.00….enough for a staff appreciation event!

While I might be somewhat biased, just about everybody who tries the product says that in addition to the above noted benefits, it smells great and works extremely well.

Presently the product is available in Canada, online at Staples, and in the United States on Amazon.

Whether you care about the environment, want to save a helluva lot of money, or a combination of both, I highly encourage you give Minus H2O a try.

As always, thanks in advance for your support and consideration.

Minus H2O
416-847-1029
https://www.minush2o.com/

 

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Things To Do During The Victoria Day Long Weekend

BBQ: Now that the weather’s warming up slightly, it’s always nice to throw a BBQ with family and friends. Vicentina Meats is a great place to satisfy all of your meat needs, and if you’re in need of a new BBQ, you could always visit Dickson’s Home Hardware on Avenue road.

Bike Rides: It’s the perfect time of the year to get in some extra exercise! At Toronto Island, hop on a bike for a leisurely ride. It’s $9 per hour for a single bike, or $16 per hour if you want to double up.

Toronto Blue Jays: The Jays are in town, up against the Red Sox on Monday May 20th—grab a pair of tickets if you’re around for the game.

Road Trip: If you’re up to it, take a road trip to the Niagara Falls for some wine touring. For the kids, there’s Bird Kingdom, mini golf, and the Niagara Skywheel.

Museums: Visit and support your local museum on the weekend. Victoria Day Weekend at The Royal Ontario Museum includes Animal Explorers scavenger hunts for children 12 and under, and #FNLROM, featuring live music, food, dancing, and DJs.

Patio: Hit up a patio for some good grub and a good time. I particularly like Taylors Landing at Don Mills, because the service and food is excellent. Lavelle is perched on a huge rooftop complex with an excellent view of the CN Tower, and El Catrin is one of the best Mexican restaurants in Toronto.

Canada’s Wonderland: If you’re not afraid of heights, try out the new Yukon Striker aka the tallest dive roller coaster in the world! Be sure to stick around for the evening fireworks show.

Potluck Picnic: Spend this Victoria day weekend with all your friends! Sugar Beach Park is a great place along the Harbor Front to meet up and enjoy a delicious fun-filled afternoon.

Whatever your plans may be, I sincerely hope you and your family have a safe and restful long weekend!

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The Buzz About Great Customer Service

For many years, whenever I was driving along Wilson Avenue, to the west of my neighbourhood, I noticed a small restaurant in a strip mall, called Buzz Buzz Pizza Family Restaurant.  Despite driving by the location numerous times I never had the opportunity to stop by until a few weeks ago when, ironically, after going to a restaurant in the area for dinner we found ourselves still hungry.

A few of us decided to stop off at Buzz Buzz for a quick bite, and to check the place out.  It’s a small restaurant, with seven to eight tables, the prices are reasonable, and is known for their Italian food, Greek food, and most of all…their pizzas.  Other popular items are their veal parmesan, veal sandwiches, meatball sandwiches, souvlakis, and salads.

Since the pizza on the first visit was absolutely delicious, about a week later, we decided to order the veal parmesan dinner, for delivery.  When it arrived we were surprised to see it included a big piece of veal, tons of pasta, garlic bread, salad, and a can of pop for $12.99.  The food arrived hot and fresh, however, I was told that depending on how busy they are, sometimes it takes about an hour for delivery.  Nonetheless, you can’t beat the price of their items!

Buzz Buzz is a family run restaurant, operated and owned by a Greek gentleman by the name of Tony.  He runs the restaurant with his wife, daughter, and a few other people.  Although they are also well-known for their delivery and take-out, they do have regulars in the area that stop by and eat while watching TV. The place also has a liquor license, so if you wanted to, you could grab a beer or glass of wine with your meal.  Perhaps the most telling sign about the business, is that every time I’ve been to the restaurant, it’s been consistently busy.

Tony and his daughter are a pleasure to deal with—they are amazingly friendly and are willing to bend over backwards for special requests.

In a day and age when the pizza business is dominated by big chains, it’s nice to find a local, friendly business that provides good food at a reasonable price.

Buzz Buzz Pizza Family Restaurant
416-630-7777
http://www.buzzbuzzpizza.com/

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Why you should visit the St. Lawrence Market

As is the case in many cities, there are always one or two popular markets where people go to get fresh fruit, vegetables, baked goods, high quality meats, and specialty foods. Toronto is no different, and for many years the go-to location has been the St. Lawrence Market.

The market, run by the City of Toronto, is located on 93 Front Street East, and is currently comprised of three main buildings: The South Market, the North Market, and St. Lawrence Hall. It’s a combination of vendors where you can buy anything from fresh meat and pastries to seafood, olives and cheese. You can also get breakfast and lunch, as well as coffee and juice.

My understanding is that the lake used to come right up to the back of the market and vendors were able to bring their fish right up from the water, but the shoreline has since receded.

The market always exhibits a fun, bustling atmosphere. The vendors are always kind, and it’s great to support small, community businesses.

There’s also a number of places where you can buy meals….for example, Carousel Bakery at the market is known for their superb peameal bacon sandwiches. Buster’s Sea Cove has amazing fish and chips and Uno Mustachio is known for their large veal sandwiches.

What people often go down on a Friday or Saturday morning and get their groceries for the week. Since the market is closed on Sundays and Mondays, a couple of hours before closing on Saturday afternoon some of the vendors will put their products on sale or mark down the prices. Regardless, you can always kick it old school and try negotiating a deal.

Whether it’s to stroll around, grab a bite, or do your grocery shopping, I highly recommend visiting St. Lawrence Market.

St. Lawrence Market
416-392-7219
http://www.stlawrencemarket.com/

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Ask and ye shall receive (great customer service)

Quite some time ago, I wrote about a great phone repair store called Stellar Cellular on College Street. The person who ran that store was named Richard, and he as an overall great guy to deal with, who did amazing work.

A couple of weeks ago my wife was having a problem with her phone, and so I reached out to Richard and asked him for some help. To my surprise, he said his store had moved out of town and he was not doing repairs anymore. He highly recommended Maaz at Ask Computers, and suggested giving them a call. Ask Computers is run by two brothers, Maaz and Mani, on Front Street.

I called up Maaz and mentioned his colleague, Richard said I should give him a call. I explained the problem with my wife’s phone and he invited me to stop by whenever I could. They’re closed on Sundays so I drove down on a Saturday, showed him the phone and explained the problem. Right away he knew what the problem was.

Unlike some places that gave you a ticket, Maaz writes up a work order and a quote, then has you sign off electronically. Additionally, he will also text you updates when repairs are underway and when repairs are completed. He told me he’d try and get back to me later that day, but otherwise it’d be done on Monday.

Much to my surprise, about two and a half hours after I dropped it off, I got a message saying it was ready. I stopped by again, paid him, and tried the phone out. The phone was working perfectly fine again, and I even got a follow-up email thanking me for my business and asking me to leave a review.

The location is a small store but it was neat and clean, and right away, between the look of the store and the initial conversation, I had felt I was in good hands the entire time. The whole customer service system he had in place was great—something you don’t see often in small businesses.

Whether you’re looking to buy computer equipment, get something repaired, or whether you just need advice, Maaz and Mani have a great store and I highly recommend stopping by for your tech needs.

Ask Computers

416-862-9595

Askcomputers.ca

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‘Tis The Season for Giving

I hope everyone’s holiday season is off to a fun and festive start!

One of the things I like to do all year long, but especially around the holidays, is support my community and those around me.  One particular group that I am involved with is Toronto-based Ve’ahavta. As some of you may know from my previous posts, one of the group’s main activities is to provide the homeless with meals and clothing.  During my involvement with this group, I’ve learned that they are always in need of fresh socks and underwear…articles of clothing that people often overlook. I myself never thought of this, and usually donated warm hats, mitts, gloves, and sleeping bags, however, when you think of it, clean, warm, dry socks and underwear is a necessity.

As we’ve done in the past, SQM is launching our annual, Holiday Sock / Underwear Drive.  I encourage all of my friends, colleagues, those on the SQM Team, and in fact…..anyone to send:  new socks, new underwear, or gift cards from either Walmart of Costco to the SQM office. We will deliver the items to Ve’ahavta, who will distribute them to those in need this holiday season and throughout the cold winter months.

We know that this is a busy time of the year and that everyone has their own charities and causes they like to support, but if you have the time or resources, please consider supporting SQM’s Holiday Sock and Underwear Drive.

Lastly, I’d like to thank everyone at SQM, including all of our office staff and field force, for all of your hard work and diligence. I would also like to thank all of our clients for their continued support and business.

Have a safe and enjoyable holiday season and all the best for 2019!

SQM

156 Duncan Mill Road, Unit 19

Toronto, ON  M3B 3N2

416-444-4491

www.sqm.ca

 

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