Tag Archives: Sensors Quality Management Inc

Walmart’s Improving Customer Service

While many people shop at Walmart for deals based on low prices (but even that is debatable), I have never heard of anyone recognizing them for providing excellent customer service.  Today, I am going to do just that!

Over the holidays, we were cleaning out my daughter’s dresser drawers and came across a Walmart bag with a new pair of snow pants (with the tags still on) that were purchased last year.  Seeing how my daughter grows really quickly, these brand new snow pants no longer fit, so I decided to take a shot in the dark and brought the snow pants with me on my next trip to Walmart at Bathurst and Centre, to see if I could return them.

Surprisingly, despite it being a busy time of year, the line moved quite quickly.  When I got to the front of the line, I told the woman working that I did not have the receipt, so she tried looking up the snow pants in the system but couldn’t find them.  She then called over a manager who took the pants into the back room and returned saying the item would now scan into the system.  The woman immediately processed the return and gave me a store credit for the value of the pants.

Completely unrelated, a couple days later, my dad gave me a call and told me the bundle buggie I bought him three months earlier was broken since a wheel had fallen off.  I picked up the buggie and took it back to Walmart where I ironically spoke with the same woman who helped me with the snow pants.  She told me to go into the store, grab a new buggie and come back to her desk to process the exchange even though I did not have the receipt….again!

When I returned to her desk, she called over the manager to authorize the exchange, who did so immediately, and within a few minutes I was once again on my way…..and very pleased with how things were handled.

I must say how impressed I am with the employees and managers working at Walmart.  In less than a week, I had two great customer service experiences that demonstrate Walmart stands behind their products.  If Walmart continues to get their customer service right, they are going to be an even more successful company than they already are.

Walmart Canada
1-800-328-0402
www.walmart.ca

 

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Stellar Cellular is Truly Stellar!

Photo of Stellar Cellular's Storefront

Stellar Cellular is a small tech repair shop, located down on College Street near Bathurst.  The shop specializes in fixing mobile phones, tablets and computers, and is owned by Richard Martin, who always goes above and beyond to ensure his customers leave happy.  In 2014, I wrote about Richard when he fixed my Blackberry and gave me back the money I paid him because he felt badly that I had to drive to the store a few times before the service was complete.

Over the recent holiday season, Richard went above and beyond the call to help me, so I felt that I should once again let everyone know what a great business he runs.

Around 5 pm, on the Friday before New Years Eve my wife began having problems with her IPhone where she couldn’t hear anything unless it was on the speaker phone setting.  I told my wife not to worry and I immediately called Richard down at the store.

Since I had a positive experience in the past, I knew Stellar Cellular was where I was going to take my wife’s phone, but I had no idea what time he closes.  When I spoke with Richard that Friday night he told me he was closing up the shop in a few minutes, but asked me how far away I was from the store.  I told him I was about 15 minutes away and he said he would wait for me so he could look at the phone.

Upon arrival, Richard quickly diagnosed and fixed my wife’s phone.  He then realized there was a second problem and he was able to fix it within 30 minutes after we arrived.  When Richard handed the phone back to my wife, she breathed a big sigh of relief.

Let’s be clear though…..not to paint everyone with the same brush, but very few businesses would stay open, on a Friday night….let alone on a holiday weekend….to help their customers out.  Richard has always had the attitude of doing whatever it takes to take care of his customers, and this situation was not a rare event, but a common occurrence based on the way that he conducts business…..well done!

I’m really glad I discovered Stellar Cellular and highly recommend them if you ever need to get your phone repaired.  Their prices are quite reasonable, their staff are very knowledgeable, of course, Richard will do whatever he can to make sure you leave happy.

Stellar Cellular
647-350-7755
www.stellarcellular.ca

 

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No Muss, No Fuss… When It Comes to Returns, Costco Gets It!

This is a photo of a Costco Storefront

As much as I enjoy shopping at Costco, some of their customer service issues really drive me crazy! Whether it’s the frustration of not being able to find assistance while in the warehouse, or how customers have to wait in long lines just to purchase one or two items, I still feel that they have lots of ways to improve their experience. But today I’m going to tell you about the one thing that Costco gets right, and masters, time and time again.

As an expert in the customer service industry, I’m extremely impressed with Costco’s ability and willingness to deal with returns. Costco provides members with a no muss no fuss warranty policy, as I learned, last year, after purchasing a car battery at their Downsview location. Much to my surprise, the battery died after only six months, and despite not being able to find the receipt, I decided to take the battery back to Costco to see what they could do. The associate immediately looked up my receipt via my membership card and exchanged the battery for a new one….no questions asked. Six months later I had the same issue and I took the replacement battery back to the store, expecting an argument, if not at least some suspicious stares, but once again, the employee made the exchange quickly, efficiently, and without asking any questions.

In more recent times, I decided to put Costco to the test after I bought a package of three rib eye steaks for about $40.00 (boy, meat and steak prices have really increased over the last few years!). When we ate the steaks, my wife and daughter complained they were tough and really fatty, and I completely agreed.  That evening I called Costco and told them about our negative experience. The lady on the phone was very apologetic and disappointed to hear what had happened, and with no hesitation, whatsoever, she told me to return to Costco with the receipt and they would give me a full refund on the steaks.

I was so surprised by her gesture, I clarified that I couldn’t give the steaks back as they were already consumed and the lady said, “Don’t worry about it! We want you to be happy and satisfied with the product”.

While I begrudgingly accept some of the customer service issues associated with a warehouse operation, clearly Costco is a company that stands behind their products, and to me that’s almost as important as great customer service. I know that Costco isn’t for everyone but you may want to consider them for certain shopping needs.

Costco
1-800-463-3783
www.costco.ca

 

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Games Night—Stay Latte!

Several weeks ago, as the weather turned colder, my family introduced me to great place for food and fun, located in downtown Toronto.

Snakes and Lattes (S&L) is Toronto’s original board game café where you can dine and play games for as little or as much time as you would like.  With over 1,000 games to choose from, there truly is something for everyone!  S&L now has two downtown locations.  The original location first opened on Bloor Street in 2010, and after much success, they opened their second location on College Street in 2015.

Both locations offer guests a dining experience, however, Bloor Street is more of a cafe, while the College Street location has more food and beverage options.  Of course, the food is almost secondary, to the main reason for going to Snakes and Lattes…..to play games.  In fact, if you enjoy any of the games that you play, they also have an area of the store where you can purchase games (I believe they are the only place in the city to buy the popular game, Cards Against Humanity).

The staff are well educated and can suggest age appropriate games for your group and give you details on how to play each game.  This is pretty impressive given the number of games S&L offers.  The games are divided into zones like card games, strategy, fantasy and more.  Some of the games are ones you have probably never heard of but they do indeed exist!

Snakes and Lattes does not take reservations so it is good to get there early, but if there is a wait, they will take down your number and text you when a table is available.  Even if you have to wait, it is definitely worth it!  S&L provides a fun evening out where you and your friends or family can partake in something a bit different than just going out for dinner or drinks.  It’s an especially enjoyable place to go during the cold winter months.  

Don’t be surprised if you get hit by the bug and end up buying a game you played that night….it’s happened to us more than once.  Alternatively, you can also purchase games from their website.

Now back to Monopoly……

Snakes and Latte’s
647-342-9229
www.snakesandlattes.com

 

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Losing the Pillow Fight!

Photo of people having a pillow fight

This week’s blog is a little different than the normal ones I write about, as I’m going to vent about a new pillow trend that is getting on my nerves… and resulted in me losing my last pillow fight!

Over the last year and a half, I have spent a fair bit of time traveling across Canada and the United States. To my surprise, the motels and inns I have been staying at have updated (or should I say, downgraded) their traditional rectangular pillows with the small square accent pillows you would typically find on a couch (as the decor).

I personally find this somewhat frustrating, if not ridiculous, as these “new” pillows are very uncomfortable and make it impossible to get a good night’s sleep. And if that’s not enough, these pillows create an added dilemma, as one square pillow on its own is too flat and two layered on top of each other are way too high.

How am I supposed to sleep?

I know, I know….perhaps I can travel with my own pillow like Linus who went everywhere with his blanket… but my wife always encourages me to pack light…. so what is a man to do??

While I am not going anywhere over the holiday season, I warn those of you who are to beware of these fluffy, little troublemakers.

Have you experienced this at any hotels over the last year? Is this a new trend? Am I going crazy and just imagining this? Let me know your thoughts in the comments below.

On that note, to all of SQM’s readers and followers, have a safe enjoyable holiday season and a happy and healthy new year.

Sleep well!

 

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Flexing my Blogging and Retail Muscles…..Cheryl is Taking Over the Blog to Tell you About Arc’teryx

Arteryx Logo with hikers in the background

When I joined SQM and heard about David’s blog, I asked if I could write about some of the amazing experiences I have had. As a Yelp Elite Blogger, I thought this was a no-brainer, so the verdict is in and I am taking over the blog for the week.

As a deal hunting, fashionista, I love to shop and flex my retail muscles during a great session of retail therapy. I’m always on the lookout for the next best thing, including those hidden treasures that all of your friends ask you about.

Recently I struck gold at the Grand Opening of Arc’teryx at Yorkdale Mall. Arc’teryx is a premium clothing and sporting goods company that provides customers with gear to perform in extreme weather conditions.

Traditionally, when you line up for a grand opening, the store makes you stand in line like cattle, until the very last minute, when they officially open their doors, but Arc’teryx’s event was done in a much better way. My friends and I arrived at 4:30 am for this well promoted event, yes you read that correctly….4:30 am! Upon arrival, we added our names to the list being held by the Arc’teryx organizer.

Around 6:00 am we were brought into the mall where we were given water bottles, cupcakes, cookies, custom Nespresso beverages, and gluten / dairy free granola bars. The fun didn’t stop here, though, with the promoters throwing Arc’teryx t-shirts into the line to excite us while we waited. About an hour later Breakfast Television began filming their segment on the new stores within Yorkdale Mall and they gave us all $50.00 gift cards for being the first people in the new section of the mall.

Finally, Arc’teryx had gifts for everyone who attended their grand opening. Everyone went home with an orange goretex lunch box and the first 50 people in line received even more. The first ten people in line received an $800 shell jacket, while the next ten guests received a $300 insulated jacket (I was in this group) and the remaining thirty guests received backpacks filled with gifts like hats, trail mix, flasks and note books.

Arc’teryx knows the keys to retail success! I highly recommend Arc’teryx and can vouch for their high quality product, and amazing customer service.

Arc’teryx
1-866-458-2473
www.arcteryx.com

 

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Samsung Just Pulled Me Into the 21st Century

Photo of a Samsung Galaxy S7

Some people might have read in my previous blog posts that I am a big fan of Blackberry. Up to last spring, I was using a very old Blackberry device, and for the most part, while I was with Blackberry, they took really good care of me both with tech support and overall customer service. Unfortunately, Blackberry has changed over the last few years, and it more recent times it became evident that it was time to consider other devices.

During the last few years, I have also put up with a growing list of friends and family who were constantly making fun of my older Blackberry. In fact, my sister-in-law would even make fun of me for using my device because I still called it a phone and didn’t understand the power of what I could do with modern day technology.

A few months ago, after hemming, hawing and researching the subject to death, I finally took the plunge and moved to an android device. In particular, I ended up buying a Samsung Galaxy S7. I know Samsung has been having issues with their Galaxy Note 7 but my research showed me the Galaxy S7 would be a good investment. Within minutes of setting up my device (with the help of my sister-in-law), I realized she was absolutely right! Boy, was I missing out big time… there was a whole new world out there! Whether it’s getting news and sports updates, being able to quickly check the weather, making free long distance phone calls (using Skype and WhatsApp), navigating our congested roads, price matching or finding deals, there is an app for everything!

If my calculations are correct, the amount of money I have saved through price matching and free long distance calls has already more than aid for the phone. In addition to these benefits, the phone is constructed extremely well. It has an amazing camera that creates beautiful photos (who needs a $1000 camera anymore?), is great on speaker phone, looks nice and has an amazing charger that charges my phone quickly so I don’t have to sit there for hours to get my phone up to a 100% charge.

Despite the recent issues surrounding the Galaxy Note 7, I recommend a Samsung product if you are looking to update your phone. For full disclosure, I have done business with Samsung in the past but this had no impact on my decision to purchase the device, or share my experience.

Samsung
1-855-254-4747
www.samsung.com

 

 

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