Every once in a while I come across a company, product, or service that is simply remarkable. Recently, I had such an experience that covered all three areas; a company that not only stands behind its products, but offers amazing customer service.
My wife and I both use J. A. Henckels International Knives in the kitchen. We love them because of their high quality, and their durability.
A couple of weeks ago, when I was taking a load out of the dishwasher, I noticed the blade on one of our paring knives (maybe 10 years old) had cracked off the base. I called J. A. Henckels’ customer service line, and they immediately offered to replace it- no questions asked. I didn’t have to wait while they reviewed and processed the incident. I didn’t have to provide proof of purchase or a receipt. I didn’t even have to answer a million questions. I was simply met with fast, helpful, customer service people and a new paring knife. This had actually happened once before, when a knife we owned broke at the tip; and we were met with the same level of service.
A very small percentage of companies stand behind their product this way without wasting the customer’s time, or putting them through the ringer. This level of customer service and quality is so rare today. With J. A. Henckels International Knives I was given immediate results and am confident that if something ever happens with their products, they will be there for me. I recommend J. A. Henckels International Knives for every cooking enthusiast I know, and I am most definitely a customer for life because of each and every positive experience that I have had with them.
Zwilling J.A. Henckels
171 Saw Mill River Rd.