Tag Archives: Healthcare

Love and Care at MED+ Home Health Care

Exterior of Med+ Home Health Care office in Scarborough, ON.

A few weeks ago, my lovely aunt happened to be returning home after a lengthy stay at a rehab facility. Prior to her discharge date, we knew we had to get some medical equipment for her support, but the only problem: from where?  In addition to finding the specific equipment, we also found out that prices varied, widely, so there was the extra challenge of finding the items at a decent price.

After receiving a list of reputable stores from the rehab facility, we started to do our homework.  We visited some locations and called others, and were very surprised with the lack of customer service provided by many of the businesses.

It was strange, that in such a competitive industry, some places never got back to us, did not have items in stock, had no prices handy, and on top of this, a noticeable disparity in the pricing.

The one place that stood apart from the rest was MED+ Home Health Care.  From the minute we called them, the woman we interacted with was extremely friendly, had all the information on hand, and actually emailed us a written quote shortly after we got off the phone (this was very convenient and helpful in our decision-making process).  To add to the professionalism of this business, the woman followed up with us a few days after the call to ask if we had any questions, or required additional information.

Between the great service and the excellent prices, we decided to purchase the items from MED+, and thankfully, our positive experience didn’t stop there.  MED+ delivered the equipment quickly and at the pre-arranged time.  The delivery person was polite, professional and set up the equipment in the requested areas of the apartment.  He also installed certain items that took a bit more time and effort, leaving only once everything was completed, ending the experience as professionally as it began.

At a time when families are stressed about their loved ones, the folks at MED+ Home Health Care made the process easy and as pleasant as it could be.

MED+ Home Health Care
416-477-5960
www.medplushealth.ca

 

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Putting the Sunny Into Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre

Last year I wrote about Sunnybrook Health Sciences Centre when my father was taken there after a car accident. Fortunately, my fathers visit only involved a short stay in the emergency room. In more recent times, my aunt fell and broke her hip and was transported to Sunnybrook by ambulance. Unfortunately, this was not a three or four hour visit but ended up involving surgery and a stay as an inpatient.

During this time, I saw firsthand how Sunnybrook’s outstanding service and commitment to health care extends far beyond the emergency room. Whether it be the Emergency Room nurses, the orthopaedic surgeon, the ward administrator, ward nurses, dietitians, and a host of other staff, Sunnybrook takes it upon themselves to ensure extra special attention and care is taken for elderly patients. The staff went above and beyond accommodating special requests such as finding my aunt food that would meet her needs, answering my numerous questions and taking the time to provide me with updates so that the family would feel as comfortable as possible.

Perhaps the most surprising sign, of how in tune Sunnybrook employees are with the needs of the people who come through their doors, can be exemplified by my interaction with the security guard working in the emergency room. While most security guards would have just sat there being seen and not heard, this gentleman said, “I hope your day gets better,” as I was leaving. His comment clearly showed compassion when dealing with people and it demonstrated that he understood if somebody was in the ER, they were probably not having a great day.

In a time when health care professionals consistently blame a lack of government funding for an inability to do their jobs, I never once heard such comments or got that feeling from any of the employees working at Sunnybrook.

The only thing that could have made my experience better would be better parking rates and longer business hours at the Tim Hortons in the hospital!

To the Sunnybrook Medical Team, thank you for all you do!

Sunnybrook Health Sciences Centre
416-480-6100
www.sunnybrook.ca

 

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