Tag Archives: Employee

Great Customer Service from Great-West Life

I realize that many people don’t always look at insurance companies in a positive way; however, on several occasions I’ve written about my experiences dealing with these organizations – all of them being quite positive. As a result, I wanted to continue the trend and speak about yet another one that I’m very pleased with.

SQM’s benefits program is presently handled by Great-West Life Assurance Company. While I am also the employer, thankfully my contact with them is generally limited to when I’m submitting a claim for prescriptions, massages, physiotherapy, etc. On the odd occasion I’ve had to reach out and speak to someone to get more information, or for help completing the claims process, and I find that their call centre staff are very friendly, professional, and knowledgeable. When the call is completed, I have always hung up with complete confidence in the information provided, or that my issue will be quickly addressed.

In addition to their call centre, the company has a great online claims submission system. Unlike the old way when you hadto mail something in and photocopy the receipts, all you have to do is fill out the forms online. If there’s no snags, the money is placed in your bank account within a few days. On some occasions, when a receipt is requested, all you have to do is take a photo and email it off to them. When it comes to claims, they really have made the process as simple and seamless as possible.

Putting on my employer hat for a minute, when choosing an insurance company, it often comes down to price and product. However, it’s great when you can do business with a company that also provides outstanding customer service.

While I often recommend dealing with the companies we highlight in this blog, I recognize that when it comes to insurance companies, there’s a number of individual requirements and specifics to be met. However, I highly recommend considering Great-West Life.

https://www.greatwestlife.com

 

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Experiencing the Magic of Disney

There is nothing quite like the magic of Disney, and what contributes to that magic is its incomparable level of customer service.

Recently, I contacted Disney about purchasing an animation cell of Wendy and Peter Pan for two of my close friends. The Disney employee told me the store had lots of animation cells, but it was rare to find one with only Wendy and Peter Pan. Fortunately, the employee was able to find the cell and we began to arrange the purchase. However, just as the arrangements were almost complete, my phone call with Disney was suddenly cut off. I called back and the employee was very apologetic, but then the call cut out again. Having been cut off twice, I gave up for the time being.

It was a few months ago that I decided to retry contacting the Disney employee about the
rare animation cell. I emailed them only to have my message bounce back because the employee had left the company. The arrangement for the Wendy and Peter Pan animation cell was still important to me, so I sent the information about the previous arrangement to another Disney employee. It was not until weeks later that I got the confirmation from the employee that the cell was being framed.

The wait was worth it, as when the cell arrived it was beautifully framed and of high quality. In a way, it was magical. Impressed with such care and effort, I called Disney once more to thank them. Disney’s reply both surprised and impressed me. They wanted me to have the cell as a gift and offered their deepest apology for their lack of contact. Disney went above and beyond their customer service, and that is what makes it all a truly magical experience.

www.disney.com
1-800-328-0368

 

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