Experiencing the Magic of Disney

There is nothing quite like the magic of Disney, and what contributes to that magic is its incomparable level of customer service.

Recently, I contacted Disney about purchasing an animation cell of Wendy and Peter Pan for two of my close friends. The Disney employee told me the store had lots of animation cells, but it was rare to find one with only Wendy and Peter Pan. Fortunately, the employee was able to find the cell and we began to arrange the purchase. However, just as the arrangements were almost complete, my phone call with Disney was suddenly cut off. I called back and the employee was very apologetic, but then the call cut out again. Having been cut off twice, I gave up for the time being.

It was a few months ago that I decided to retry contacting the Disney employee about the
rare animation cell. I emailed them only to have my message bounce back because the employee had left the company. The arrangement for the Wendy and Peter Pan animation cell was still important to me, so I sent the information about the previous arrangement to another Disney employee. It was not until weeks later that I got the confirmation from the employee that the cell was being framed.

The wait was worth it, as when the cell arrived it was beautifully framed and of high quality. In a way, it was magical. Impressed with such care and effort, I called Disney once more to thank them. Disney’s reply both surprised and impressed me. They wanted me to have the cell as a gift and offered their deepest apology for their lack of contact. Disney went above and beyond their customer service, and that is what makes it all a truly magical experience.


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